Q-SYS Knowledge Base

FAQ | What are the benefits and most common applications of the four LAN ports on the back of the Core 24f?

Published June 27th, 2025 by Steve Gallagher

Answer The four network ports offer flexibility in network topology design, allowing you to connect a Core to isolated networks without requiring those networks to converge. The ports have independent NICs (they are not switch ports), and they do not provide or accept PoE. You can segregate network traffic using Core Manager, where “AUX A” and “AUX

FAQ | If I purchase a new Core and roll its Q-SYS software version back to 9.x or earlier, do I still get Scripting and UCI functionality for free?

Published May 23rd, 2025 by Steve Gallagher

Answer Q-SYS software versions 9.x and earlier still require a Scripting/UCI license to be installed on the Core in order to use these features. Since Scripting and UCI licenses are no longer available for purchase, Q-SYS has created free licenses that can be installed on any Core to gain access to Scripting and UCI functionality. Use the Entitlemen

Error / Status | "License already installed" error while installing Microsoft Teams Rooms license bundle

Published May 2nd, 2023 by Steve Gallagher

Affected Products Hardware Model/Series supported Q-SYS Cores Software Q-SYS Designer Message "License already installed" shows when installing Microsoft Teams Rooms license bundle. Definition The Q-SYS Software Feature License for Microsoft Teams Rooms includes both the Scripting Engine and UCI License for your Q-SYS Core processor. If already pres

FAQ | Is it possible to use the Q-SYS NM Series microphone zones to aim a Q-SYS camera at that particular zone when audio is detected?

Published April 17th, 2023 by Steve Gallagher

Answer Yes. The Q-SYS NM-T1 is supported in the ACPR Plugin.

FAQ | Where can I find compliance information for AcousticCoverage Series speakers?

Published July 31st, 2024 by Steve Gallagher

Answer Compliance documents for the QIO Series network extenders can be found on the product pages below: AC-C2T AC-C4T AC-C6T AC-C8T

FAQ | What is the AES67 TTL (Time to Live) value in Q-SYS when communicating with NVX devices?

Published May 3rd, 2023 by Steve Gallagher

Answer If you are experiencing packet loss on NVX AES67 streams where the Q-SYS Core is the PTPv2 Grandmaster, one common cause is the network topology. Specifically, check if the stream is traversing a Layer 3 path without a boundary clock. This scenario often leads to PTPv2 timing failures, which can disrupt AES67 audio streams. The root issue is

How To | Entering the Offline Menu of Q-SYS Page Stations

Published January 31st, 2023 by Steve Gallagher

Procedure Check that the display reads "Offline". Press and hold the Talk/Start button for 5 seconds. The display will show “Q-Sys Page Station Model PS-1600H” Note: Actual model will display. Press the Talk/Start button to cycle through the displays. There are 6 displays: Main Display(shows info from Step 2) Device Name Lan A IP info Lan B IP inf

FAQ | Can Q-SYS Scaling Licenses be applied to any Q-SYS Core Nano or Q-SYS Core 8 Flex already installed in the field?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – Q-SYS Scaling Licenses can be applied to any Q-SYS Core Nano or Q-SYS Core 8 Flex, as long as they’re upgraded to Q-SYS Designer v9.4 or later.

Awareness | M4300-52G Netgear switch limitation

Published December 5th, 2025 by Steve Gallagher

Information See updated article Awareness | M4300 PTP Netgear switch PTP limitation.

FAQ | Can I use an external amplifier with the Q-SYS NL Series network loudspeakers?

Published April 17th, 2023 by Steve Gallagher

Answer The Q-SYS NL Series cannot be used as passive loudspeakers.

How To | Painting PL-DC Series Loudspeakers

Published September 13th, 2024 by Steve Gallagher

Procedure Applicable Paint Types PL Series speakers are painted then coated with a Polane finishing layer. To paint over this finish, compatible paint must be used to ensure proper adhesion and finish. Polane Polyurethane Enamel: Using another layer of Polane paint is a safe choice, as it ensures compatibility. Epoxy Paint: Epoxy paints can adhere w

Awareness | Awareness | Open Collector (200 mA) - External Relay Driver Circuit configuration and behavior for QIO-GP8x8

Published September 25th, 2023 by Steve Gallagher

Information The Open Collector setting in combonation with an external driver circuit is typically used in the following setups: To control a device that requires “dry” contact. To control a device that requires voltage or current above the capabilities of the Q-SYS device. To provide electrical isolation between Q-SYS and an external device. Consid

FAQ | Can Seervision do gesture-based tracking / automation?

Published October 25th, 2023 by Steve Gallagher

Answer No, the Seervision solution does not react to gestures.

Awareness | Open Collector (200 mA) - LED Output Circuit configuration and behavior for QIO-GP8x8

Published September 21st, 2023 by Steve Gallagher

Information The following is an example of general configuration and behavior for Open Collector (200 mA) - LED Output Circuit setup on the QIO-GP8x8. This type of setup is typically used as a microphone mute indicator. Simple LED Output Circuit LED Off (DC) Voltmeter across +12VDC and GPIO output pin should measure about 12V. LED On (DC) Voltme

Troubleshooting | After firmware update, Core freezes on Q-SYS logo screen

Published May 3rd, 2023 by Steve Gallagher

Affected Products Hardware Model/Series Core processors Software n/a Problem After firmware update, Core freezes on Q-SYS logo screen Causes In rare instances, a Q-SYS Core processor can require a power cycle following a firmware update. Solution | Workaround If the Core is frozen showing the "Q-SYS Systems" logo on the front panel, follow these ste

Awareness | Asset Manager Release 08.06.24

Published August 6th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Jupiter Pana Display v1.0 Release Notes Note Q-SYS Designer Software v9.10 or later is required. Initial Release Summary Asset Description - This Q-SYS plugin for Jupiter Pana displays leverages API commands via COM (DB9/RS232) or RJ45. It supports over 40 commands and status queries, facil

FAQ | Where can I find a plugin for Samsung displays?

Published January 31st, 2023 by Steve Gallagher

Answer Q-SYS has full support for Samsung commercial displays using the MDC protocol over Serial or IP Based communication within Asset Manager inside Q-SYS Designer. Open Q-SYS designer and open Asset Manager by either clicking the puzzle piece icon at the top of the window or select it from the under Tools > Show Asset Manager… In the search fi

Factory Reset | Core 24f

Published May 20th, 2025 by Steve Gallagher

Procedure Use the following steps to reset a Core 24f to its factory default settings: Caution The following settings should be noted/backed up before performing a reset on the device: Clears running design Device name reset to factory default All IP configurations reset NIC set to Auto IP (DHCP) Network static routes deleted With the unit powered

Awareness | Asset Manager Release 01.14.25

Published January 14th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Generic Display Plugin v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: The Generic Display plugin enables power on/off, input selection, volume up and down, and mute on and off of the makes and models listed below. Custo

Awareness | Asset Manager Release 01.29.24

Published January 30th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Skaarhoj PTZ Controller v1.0 Release Notes Initial release Summary This plugin allows Q-SYS Cameras to be controlled by Skaarhoj PTZ Controllers with the Blue Pill Raw Panel API. In simple mode the plugin can be connected to camera components with script access enabled. Buttons and Encoders c

Awareness | Asset Manager Release 01.21.25

Published January 21st, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Amadeus Immersive Acoustics Plugin v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: Use this Plugin to control the Amadeus Immersive Acoustics system. Amadeus shapes the sound and acoustics of your venue. Amadeus Active

Awareness | Asset Manager Release 12.17.24

Published December 17th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Magewell Pro Convert Decoder v1.0 Release Notes Initial Release The initial plugin version (V1.0.0.0) is compatible with Magewell Pro Convert Decoder Firmware Version V1.1.938 or above. Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: The plugin compatible

Awareness | unDUSB Volume Control in Zoom

Published May 18th, 2023 by Steve Gallagher

Information In cases where the custom Attero Tech USB Audio v4.59.0 driver cannot be installed, the following workaround will allow volume control in Zoom Rooms. (Inability to install is most typical in SurfaceHub and SurfacePro devices as they require special administrative rights.) The unDUSB has unique volume control in that the output signal mus

FAQ | Can the NV-21-HU be used with another NV-21-HU in a point-to-point configuration?

Published August 8th, 2023 by Steve Gallagher

Answer No. These are Q-SYS network devices and require a Q-SYS Core and ethernet switch for operation.

FAQ | What is the maximum wattage supplied by the USB-C connector when an external power supply is connected to the NV-21-HU.

Published August 8th, 2023 by Steve Gallagher

Answer The USB-C connecter can output a maximum of 65W.

How To | Saving a design to a Core

Published November 26th, 2024 by Steve Gallagher

Procedure Use the following steps for saving your Q-SYS design to a Core: Method 1 Click the File menu. Select Save to Core & Run. Q-SYS will prompt discovery of the Core. If necessary, you will be prompted to upgrade firmware. Click OK if prompted. Design will be pushed to the Core and start running. If firmware update is needed, firmware will

FAQ | What is the largest gauge speaker wire I can use on AD-S series loudspeakers?

Published May 5th, 2023 by Steve Gallagher

Answer AD-S series loudspeakers take up to a 12 gauge speaker cable.

Quick Start | Q-SYS UC Compute Bundle for Microsoft Teams Rooms (UC-MTR-L)

Published November 6th, 2023 by Steve Gallagher

Q-SYS UC Compute Bundle Uses | Features Enables a scalable Microsoft Teams Rooms solution with Q-SYS Q-SYS UC Compute Lenovo Thinksmart Core Intel i5-1145G7E processor 16 GB of memory Windows 11 IoT Enterprise pre-loaded with Microsoft Teams Rooms software Q-SYS UC Controller (w/Link Box) Lenovo 10.1-in CAT-extended controller Link Box interfaces

Awareness | USB HID functionality with WebRTC clients

Published August 22nd, 2024 by Steve Gallagher

Information Many Collab Room systems provide a way to join a meeting on other select platforms from their room system in an interoperability mode. This mode is generally supported via a WebRTC client of the non-native platform and may not have the full features of the native application. For example, WebRTC, which is commonly used, does not support

Troubleshooting | CDN64 Dante card not showing network activity

Published May 4th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series CDN64 Software n/a Problem CDN64 Dante card not showing network activity. Causes If the CDN64 Dante card is not included in the running design on the Q-SYS Core processor, its network ports do not activate and its LAN port lights will remain off. This is by design. Solution | Workaround To resolve, add the Dan

FAQ | Why are some former Asset Manager plugins missing from Q-SYS Library?

Published November 19th, 2025 by Steve Gallagher

Answer With the launch of Q-SYS Library, we have made strategic decisions on what is included. Our goal is to create a curated list of solutions that are complementary to our platform and products. Everything that is included in Q-SYS Library has been vetted and has gone through a rigorous verification process so that you have the solutions you need

Awareness | Asset Manager Release 10.28.25

Published October 28th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Magewell Pro Convert Decoder v1.1 Release Notes Added support for the Magewell Pro Convert IP-to-USB model. Check out Q-SYS Communities for Developers for other plugin information!

FAQ | How does a user access the Seervision User Interface?

Published October 25th, 2023 by Steve Gallagher

Answer The Seervision User Interface can be accessed via Chrome browser. Note It is not necessary for a presenter to interact with the interface once the system is deployed.

Factory Reset | Server Core X10 / VSA-100

Published May 21st, 2025 by Steve Gallagher

Procedure Because of their architecture, the Server Core X10 and VSA-100 AI Accelerator have a different means to reset and restore than other Q-SYS devices, which requires assistance from a support technician. As a reset should only be performed on these models as a last resort, it is recommended to contact Q-SYS Support for assistance with troubl

Awareness | Asset Manager Release 08.12.25

Published August 12th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Google Meet Sample Design v3.0.0.1 Release Notes Files updated for v10.0 Designer release Microsoft Teams Room Sample Design v3.0.1.1 Release Notes Files updated for v10.0 Designer release Microsoft Teams Room Spatial Audio Sample Design v1.0.1.1 Release Notes Files updated for v10.0 D

FAQ | Are the QSC AcousticDesign Series AD-DWL landscape loudspeakers paintable?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – the QSC AD-DWL landscape loudspeaker system exteriors are paintable.

How To | Removing assets from My Library

Published November 26th, 2025 by Steve Gallagher

Procedure Use the following steps for removing assets from My Library: Go to Q-SYS Library and make sure you are signed in. Click on My Library and then go to the asset that you wish to downgrade and click on the three dots for that asset. Click on Remove. You will be prompted to confirm. Once you confirm, the asset will be removed from My Library a

FAQ | How many QIO devices can be powered from the QIO-PSU?

Published January 31st, 2023 by Steve Gallagher

The QIO-PSU provides enough power for four QIO devices. Use the IN and OUT power connectors on the back panel of the QIO unit. For more information about the QIO hardware, see the QIO Hardware User Manual .

Awareness | Asset Manager Release 04.29.25

Published April 29th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Beta Google Calendar v1.1.8 Release Notes Bugfix for clearing Next Details if it's deleted and there aren't any other events Bugfix: Without Authorization, selecting the Filter events, Event details observed on the Event listbox. Conferencing Prompt Player v1.1 Release Notes Help document up

FAQ | Can the CX-Q Series amplifiers handle a 16 Ohm load?

Published May 4th, 2023 by Steve Gallagher

Answer Yes, this is generally half of the 8 Ohm RMS value. Refer to the CX-Q Hardware User Manual Specifications section for more information.

FAQ | What is required for a Q-SYS system to be Zoom certified?

Published October 10th, 2024 by Steve Gallagher

Answer Information regarding Q-SYS certification with Zoom can be found on our Q-SYS + Zoom partner page. If you have further questions, please reach out to your Territory Sales Representative.

How To | Limiting the range of a Gain control

Published May 9th, 2023 by Steve Gallagher

Procedure Often times, it may be desirable to set custom min and max values for a Gain control other than the default -100dB to 20dB values. To do this, make sure you are disconnected from the Core (File -> Disconnect) and then click on the Gain block in your design. Navigate to its Properties on the right hand side of the screen and there you wi

FAQ | What is the default coverage of the Q-SYS PL-DC loudspeakers?

Published June 5th, 2023 by Steve Gallagher

Answer The default coverage of the PL-DC loudspeakers is as follows: Model Coverage PL-DC24 110 ° x 50 ° (hor/vert) PL-DC26 120 ° x 50 ° (hor/vert) - rotatable PL-DC8 120 ° x 50 ° (hor/vert) - rotatable PL-DC12 90 ° x 50 ° (hor/vert) - rotatable

FAQ | If I don’t want users to have access to call control on the Q-SYS NM-T1 microphone, can I turn it off?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – the control ring of the Q-SYS NM-T1 is highly customizable. You can enable and disable call control as well as the user button and mute buttons independently.

Awareness | Asset Manager Release 05.14.24

Published May 14th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases AVPro-Edge-AC-MV-41 v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required Asset Description - Here is a list of some of the features of this plugin: Independent source switching of the Multi-View output. Control of the Multi-View output including

How To | Find remaining file storage on a Core processor

Published September 20th, 2024 by Steve Gallagher

Procedure Use the following steps to find out how much file storage remains on a Core processor: Open Core Manager for your Core. Click on the Files tab. Available storage is displayed on the upper right of the file window.

Awareness | Q-LAN clocking requirements for software-based Dante

Published May 9th, 2023 by Steve Gallagher

Information When using the Software Dante TX and Software Dante RX components, observe these clocking requirements, which are all configurable in Design Properties: Always use PTPv2 Domain 0 (default) unless you have configured an alternate domain in Dante Domain Manager (DDM). Configure the Software Dante Receive Latency to compensate for network l

FAQ | Where do I find firmware updates for my Q-SYS Core and peripherals?

Published January 31st, 2023 by Steve Gallagher

Answer Firmware for Q-SYS Core processors and peripherals is embedded in Q-SYS Designer Software (QDS). Each version of QDS is also the firmware version. When deploying a system, QDS checks the firmware version of the Core and prompts to upgrade or downgrade accordingly. Once the Core has been updated, it updates the firmware of all Q-SYS peripheral

FAQ | Is the QIO microphone detection feature the same as that found on the Q-SYS Core 8 Flex, Q-SYS Core 110f, and Q-SYS I/O-8 Flex?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – the QIO microphone detection feature offers the same feature set and functionality that’s found on the Q-SYS Core 8 Flex, the Q-SYS Core 110f and the Q-SYS I/O-8 Flex.

FAQ | Which Q-SYS Designer Software version is needed to run Q-SYS vCore + Control feature licnese?

Published August 9th, 2023 by Steve Gallagher

Answer Use a simple answer and short explanation here if necessary. Also link to another article of URL if needed. Question and answer should be related to product info or specifications. Anything with "How do I" is a How To article, not FAQ. Anything related to fixing a problem should be a Troubleshooting article.

How To | Adding User Components from personal packages into Q-SYS Designer

Published November 26th, 2025 by Steve Gallagher

Procedure Currently, Designer doesn’t automatically look for User Components in a package. Use the following steps for adding the user components to your design: Go to your current asset directory. Default: Documents > QSC > Q-Sys Designer > Assets Select the desired component file. Move the component file to the following directory. Docume

FAQ | Can I use a USB extender or hub with Q-SYS hardware?

Published January 26th, 2023 by Steve Gallagher

Answer Due to the varying standards across USB extenders and hubs, these devices are not recommended for use with Q-SYS hardware as it can result in system communication issues with audio/video bridging. The Q-SYS I/O-USB Bridge solution is specifically designed to use the network as the method to extend data over long distances as it is much better

Awareness | Q-SYS Second Page Experience on HP TC10 + HP Elite G9 MTR PC

Published March 25th, 2025 by Steve Gallagher

Information The current implementation of the TC10 console connection with the HP Elite G9 MTR PC is not optimized to support full motion video when used with the Q-SYS Control for Microsoft Teams Rooms to enable the “second page experience” UCI. It is recommended to modify UCI designs to leverage still images or eliminate any full motion video (i.e

FAQ | Are there loudspeaker voicings in the MP-M Series mixers?

Published June 5th, 2023 by Steve Gallagher

Answer Yes, the MP-M mixers offer a full suite of QSC Intrinsic Correction loudspeaker tunings.

FAQ | Can both Q-SYS Scaling Licenses be applied to a Core?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – although the Q-SYS Core hardware still has finite limits that cannot be expanded. Specifically, applying both licenses will not quadruple their processing capacity or provide 256x256 network I/O, so this wouldn’t represent the best value. A larger Q-SYS Core such as the 510i would be a better option.

FAQ | Which Q-SYS QIO Series audio I/O expander devices have the microphone detection feature?

Published April 17th, 2023 by Steve Gallagher

Answer Q-SYS QIO-ML4i and Q-SYS QIO-ML2x2 have the microphone detection feature on each mic/line input.

How To | Accessing a Q-SYS Core from a remote IP subnet

Published May 26th, 2023 by Steve Gallagher

Procedure First, you must set up a network connection between the local and remote networks using a VPN tunnel technology such as SSL, PPTP, L2TP/IPSec, OpenVPN, IKEv2, SSTP, etc. Once a VPN tunnel route has been established then you may need to “allow” these ports in the hardware or software firewall: Port Type Port # Port Function TCP 80 Superviso

Troubleshooting | Core 110 OLED Screen issues 3 – stress and damage

Published November 2nd, 2023 by Steve Gallagher

Affected Products Hardware Model/Series Core 110 Software Note This is not applicable to Core110f v2. Problem | Symptoms Black OLED Cracked OLED Causes | Verification Check for cracks/breaks on the OLED. Solution | Workaround The device will require an RMA for repair.

FAQ | What do I need to view Q-SYS Log files?

Published October 10th, 2024 by Steve Gallagher

Answer Customer accessible logging can be downloaded in CSV format from Core Manager in the Event Log tab. For .qsyslog files, a specialized viewer is required which is used by Q-SYS Support technicians. For analyzation of .qsyslog files, please reach out to Q-SYS Technical Support with the instruction from How To | Locating and downloading Q-SYS Lo

FAQ | Does QSC have the API code for third party control of the Q-SYS Core 110f?

Published April 17th, 2023 by Steve Gallagher

Answer Yes, it is fully documented in External Control APIs. It is the same as all existing Q-SYS Cores.

FAQ | Where are Q-SYS design files saved?

Published September 20th, 2024 by Steve Gallagher

Answer By default, Q-SYS Designer design files are saved in the following path: C:\Users\<local user>\Documents\Q-SYS Designs

FAQ | Does the SPA-Qf support standalone mode?

Published August 7th, 2023 by Steve Gallagher

Answer SPA-Qf supports standalone use in QDS firmware 9.8.1 and higher. For more information, see How To | Configuring SPA-Q Series amplifiers for standalone use .

FAQ | Is there any documentation available for the NV-21-HU?

Published August 8th, 2023 by Steve Gallagher

Answer Yes, the product specifications and user manuals are available on the NV-21-HU product page .

FAQ | What size screws are needed for mounting NC Series Cameras?

Published November 22nd, 2024 by Steve Gallagher

Answer NC Series cameras use the following for mounting: NC-12x80 / NC-20x60 M3 x 6mm screws (5x included) NC-110 ¼ - 20 UNC Thread (for various camera mounting brackets) 6* 40mm countersunk screws and wall anchors (2x each included) For more information, see the NC Series User Manual.

FAQ | What is the difference between LTS and mainline releases of Q-SYS Designer?

Published June 27th, 2023 by Steve Gallagher

Answer There are several differences between the LTS and mainline builds of Q-SYS Designer Software. LTS Maintains the feature set of the selected build architecture 9.4.x is the current LTS build set Focuses on stability of the included features over adding new functions Maintained with patch releases as required to address critical bugs and securi

FAQ | Is the VSA-100 needed for systems that use ACPR only, and without Speaker Spotlight or Presenter Spotlight?

Published June 27th, 2025 by Steve Gallagher

Answer ACPR is a plug-in offered by Q-SYS. It continues to work and be offered without the use of a VSA-100 AI Accelerator.

FAQ | What happens to the warranty if the Q-SYS product is sold to a new owner?

Published December 19th, 2024 by Steve Gallagher

Answer The warranty will continue to follow the product based on its serial number, regardless of the owner.

FAQ | What are the NV-32-H power supply requirements?

Published January 31st, 2023 by Steve Gallagher

Answer The Q-SYS NV-32-H Network Video Endpoint and NV-32-H (Core Capable) can use PoE++ or an external power source. The units do not ship with an external power supply. PoE++ Requirements The injector or switch must be rated for 802.3bt Type 4 PoE++ and provide up to 90 watts. Do not attempt to power the NV-32-H from a network switch unless you co

FAQ | Does the NV-21-HU come with a power supply or does that need to be purchased separately?

Published August 8th, 2023 by Steve Gallagher

Answer The power supply unit is purchased separately. The Auxiliary Power Supply is a 12 V DC 9A Power Supply (NV-21-PSU). See specification: https://www.qsys.com/resource-files/reps/documentcenter/q_rep_nv_21_hu_specsheet.pdf.

FAQ | Can I install Q-SYS Designer Software on macOS?

Published June 17th, 2024 by Steve Gallagher

Answer Q-SYS Designer Software is intended for Windows installation. That said, it is possible to install Q-SYS Designer in a macOS system using Parallels Desktop for Mac with a virtual Windows environment. For more information and configuration, see the Software Requirements topic in Q-SYS Help.

How To | Configuring a Bluetooth friendly name

Published May 11th, 2023 by Steve Gallagher

Procedure Setting the Bluetooth friendly name can be done for any Attero Tech device that has a Bluetooth interface. It is done through unIFY but how depends on the type of device. Note The Bluetooth friendly name cannot contain spaces. unBT2A Attach the BT2A to a PC using the USB interface Open Unify Open the "unBT2A Configuration" option under

FAQ | Can I use the new SLCS20-8N scaling license on a Core Nano or Core 8 Flex that is running Q-SYS software version 9.x or earlier?

Published May 23rd, 2025 by Steve Gallagher

Answer No, the new consolidated scaling license only works with Cores that are running Q-SYS software version 10.0 or higher. For Cores running Q-SYS 9.x or earlier, you can still purchase the legacy SLCOL-8N Collaboration Bundle or SLCOM-8N Commercial AV Bundle scaling license.

FAQ | Can I connect a USB audio device to my Core?

Published May 3rd, 2023 by Steve Gallagher

Answer Yes. The External USB Audio Device feature allows you to connect a standard USB headset, speakerphone, or similar to a compatible Q-SYS device and process the incoming and outgoing audio streams in Q-SYS. Mono input devices and stereo output devices are supported. This is a separate feature from the USB Audio Bridge, which is for bridging aud

FAQ | Does the Core 24f support I/O peripheral mode?

Published June 27th, 2025 by Steve Gallagher

Answer The Core 24f can be configured to operate as an input/output peripheral. In this mode, you add the I/O-Core 24f as an Inventory peripheral and then configure a separate Q-SYS Core processor to run your design. Use the following steps for changing a Core 24f into an I/O Core 24f: Add I/O-Core 24f to the design from the Audio - Q-LAN tab in Inv

FAQ | What ports are required for Q-SYS Library and Asset Installer workflows to function?

Published November 19th, 2025 by Steve Gallagher

Answer Port 443 is required for Q-SYS Library and Asset Installer to function. It communicates via basic HTTPS calls. Our sign in process works on our current sign in infrastructure and adheres to our security protocols for accessing Reflect.

FAQ | Will existing assets still be shown in Q-SYS Designer 10.1 and above?

Published November 19th, 2025 by Steve Gallagher

Answer Yes. Any existing assets will still be shown in 10.1 and above. If you have changed your Asset Directory in Designer Preferences, you may need to make sure that it is pointed to the directory for which you installed your existing assets.

FAQ | What is the difference between USB Soundcard and USB Speakerphone?

Published May 5th, 2023 by Steve Gallagher

Answer When using the Audio Bridge on a Q-SYS device that supports USB audio bridging, you have the option to choose between the Speakerphone (1x1), the Soundcard (2x2), or some combination of the two. However, you might be wondering what the difference is between the two. The USB Speakerphone tells the host PC that the Core has Acoustic Echo Cancel

FAQ | Do the SPA-Q Series amplifiers have a Universal Power Supply?

Published January 31st, 2023 by Steve Gallagher

Answer SPA-Q Series amplifiers have an operating range of 100-240v and ship with an appropriate power cable for the purchased region. If deploying to a different region, be sure to purchase an appropriate cable.

Tip | Install Plugins from Asset Manager instead of copying from another design

Published January 31st, 2023 by Steve Gallagher

Advice Often there is a tendency to copy Plugins from one design to another. This may be a quick method when you wish to copy settings from one design to another, but can also lead to problems later on in the design. In the case of Asset Manager plugins, and sometimes 3rd Party plugins, there are additional files included in the "install base" that

How To | Adding an Audio Recorder to a Q-SYS design

Published November 26th, 2024 by Steve Gallagher

Procedure Use the following steps for adding an Audio Recorder to your design: In the Schematic Elements list, open Audio Components. Click and drag Audio Recorder into the schematic. Wire to source to be recorded. The example below shows the complete process. For more information, see the Audio Recorder topic in Q-SYS Help.

Factory Reset | TSC-55-G2

Published May 2nd, 2023 by Steve Gallagher

Procedure Use the following steps to reset a TSC-55-G2 to its factory default settings: If Offline Swipe up from the bottom of the screen. If Online Click the ID button from either Configurator, Peripheral Manger, or the Status/Control component in Q-SYS Designer Software. Hold down the factory reset button in the lower right corner of the s

Tip | Software-based Dante Name Limitations

Published January 30th, 2023 by Steve Gallagher

Advice Commonly, Dante devices may only be assigned names with a maximum of 31 characters. Software-based Dante on Q-SYS Cores however can be named with more than 31 characters. This can cause an issue in the Dante status component which may show “Initializing” and never update to “OK”. It may also prevent the Core from showing in Dante Controller.

FAQ | Can I install another license to increase my Dante channel count?

Published May 4th, 2023 by Steve Gallagher

Answer Only a single Software-based Dante license is recognized for overall channel count. If you need to increase the channel capability of your current system, you must install the Software-based Dante license that covers the needs of the design. Be sure to also consider the Dante flow capability for your system. This information can be found in

How To | Adding speakers to a Q-SYS design

Published November 20th, 2024 by Steve Gallagher

Procedure Use the following steps for adding a speaker to a Q-SYS design: Create or open Q-SYS design file. Click the Add new inventory item… button. Navigate the Loudspeakers options to choose type of speaker to add to the design. Click any models/components needed for the design. Items clicked will be added to the Design Elements column. Drag comp

Troubleshooting | There is a black bar displayed on the side of the touch panel UCI

Published May 4th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series TSC Series Software n/a Problem A black bar is displayed on the side of the TSC UCI. Causes This occurs when the Panel Type specified for the UCI does not match the actual TSC touch screen model. Solution | Workaround To resolve, change the Panel Type in the UCI's properties to match the touch screen hardware.

Awareness | Core 110f unable to connect to more than 8 Dante devices with a 16x16 or 32x32 Software Dante license

Published May 5th, 2023 by Steve Gallagher

Information Note: The release of Q-SYS Designer 9.5 has expanded software-based Dante capability for the Core 110f. The updated 32x32 license now allows for 16 Dante flows. When using a Core 110f with a 16x16 or 32x32 Software Dante license, you do have the capability of using the full 16 or 32 channels in and out, with the maximum of 8 Dante flow

FAQ | Can the Q-SYS NM-T1 be permanently mounted to a table?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – the Q-SYS NM-T1 includes hardware for permanently mounting the microphone to a table.

Troubleshooting | Q-SYS Page Station shows 'Offline' on the front LCD but 'OK' in Q-SYS design

Published May 3rd, 2023 by Steve Gallagher

Affected Products Hardware Model/Series Q-SYS Page Stations Software Q-SYS Designer Problem Q-SYS Page Station shows 'Offline' on the front LCD but 'OK' in Q-SYS design Causes If a Q-SYS Page Station shows OK in the design but 'Offline' on its LCD display, a PA Router component is missing from the design Q-SYS design. Without the PA Router, the Page

FAQ | What is the maximum room size that Speaker Spotlight will support?

Published June 27th, 2025 by Steve Gallagher

Answer The maximum room size is based on the limit of eight ceiling mics and fourteen Speaker Spotlight cameras.

FAQ | With the included reconfigurable horn assemblies, what coverage options are available for the Q-SYS PL-DC point source loudspeakers?

Published June 5th, 2023 by Steve Gallagher

Answer The reconfigurable horn assemblies included with the PL-DC point source loudspeakers allow the following additional coverage options: Model Assembly Coverages PL-DC26 90 ° x 50 ° PL-DC8 90 ° x 50 ° PL-DC12 70 ° x 50 ° & 110 ° x 50 ° Note The additional horn options can be combined with the default horns to get asymmetrical coverage.

FAQ | How many Media Stream Receivers or Transmitters does my Core support?

Published May 5th, 2023 by Steve Gallagher

Answer Refer to the Media Stream Receiver and Media Stream Transmitter topics in Q-SYS Help to see a table of maximums per Q-SYS Core model.

Troubleshooting | New CX-Q amp in fault with red flashing power light

Published January 31st, 2023 by Steve Gallagher

Problem Out of box, CX-Q amp shows fault status with red flashing power light. Cause This condition can occur if a design that includes the CX-Q amp has not yet been saved to the Q-SYS Core processor. Solution | Workaround In Q-SYS Designer Software: Select the amplifier in Tools > Show Configurator and configure the amplifier's network settings.

Troubleshooting | Fault - LAN A Streaming Error (Not Connected) in Q-LAN Receiver

Published January 26th, 2023 by Steve Gallagher

Problem Receiving a “Fault - LAN A Streaming Error (Not Connected)” when running Core-to-Core streaming. Causes Incorrect network connections/setup on Core Possible channel count mismatch between transmitter and receiver components Solution | Workaround Make sure the Cores are both communicating over LAN A, the Receiver sees the stream from the Tran

How To | Creating a touch screen timeout function in a UCI

Published May 4th, 2023 by Steve Gallagher

Procedure You can create a timeout function if a touch panel is not interacted with for a certain amount of time. For example, you may want the touch screen to dim or go black. Or, you may want it to revert to a custom "splash" page on the UCI. The easiest way to implement this is to make use of the touch panel's Touch Activity control pin. This con

How To | Adding audio files to the Timeline component

Published May 3rd, 2023 by Steve Gallagher

Procedure Before following this procedure, make sure your design is in Run mode (i.e., you are connected to the design running on the Core) and contains a Timeline component. Open the Timeline component to view the files list on left side. Choose the directory for the desired file by clicking the triangle just left of the directory name. Choose the

FAQ | What happens when I need to swap an original Core 110f with a Core 110f v2 in a system running versions 9.4 or earlier?

Published January 31st, 2023 by Steve Gallagher

Answer To support the front panel indicator and ID button changes, Core 110f v2 will require Q-SYS Designer v9.6 or later. Downgrading a Core 110f v2 to an earlier Designer release is not possible and will be prevented.

FAQ | What is the default IP address for Q-SYS Cores and peripherals?

Published August 23rd, 2024 by Steve Gallagher

Answer Q-SYS Core and peripheral devices do not have default static IP addresses. All devices are set for automatic DHCP to acquire an address from the local network DHCP server, or generate a link local address when DHCP is not present. For more information, see the Networking Requirements topic in Q-SYS Help.

Troubleshooting | Software-based Dante won't start after pushing a design with Q-SYS 9.2.1 or 9.3.0

Published May 3rd, 2023 by Steve Gallagher

Affected Products Hardware Model/Series n/a Software QDS 9.2.1, 9.3.0, Software-based Dante Problem Software-based Dante won't start after pushing a design with Q-SYS 9.2.1 or 9.3.0. Causes Software-based Dante requires the mDNS protocol. Solution | Workaround Before running a design that includes Software Dante components, you must enable the Q-SY

Troubleshooting | Camera Preview is missing after updating to Designer version 9.2.1+

Published May 3rd, 2023 by Steve Gallagher

Affected Products Hardware Model/Series PTZ Series Software QDS 9.2.1 + Problem Camera Preview is missing after updating to Designer version 9.2.1+. Causes Q-SYS version 9.2.1 introduced the Media Display property. The Camera Preview window in the Camera Status/Control component changed to using Media Display for the Presentation property. Any desi

FAQ | Can the rack mount kit be used to surface mount multiple devices at once?

Published April 17th, 2023 by Steve Gallagher

Answer No – any adjustments to the prescribed use-case with the rack mount kit would void the warranty.

Awareness | Asset Manager Release 07.22.25

Published July 22nd, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Command Send and Receive v1.2 Release Notes Added Keep Alive features in Send Page. Lightware Matrix Switchers v2.2 Release Notes Resolved directory tree issues Resolved input parsing inaccuracies Resolved query syntax errors Q-SYS VisionSuite (ACPR + Seervision) v112 Release Notes Cli

Tip | Finding Core IP/MAC Address Using Q-SYS Designer/Core Manager

Published January 31st, 2023 by Steve Gallagher

Advice Some applications may require the need to access the Q-SYS Core IP and/or MAC address when the current network is unable to detect, or if the hardware is not physically accessible (or a model without a display). In these situations, Q-SYS Designer and Core Manager can be used to retrieve this information.Â Directly connect your PC to Lan A o

FAQ | How can I determine if my factory reset worked?

Published September 24th, 2024 by Steve Gallagher

Answer When a Q-SYS device is reset to factory settings, the following occurs: Custom device names are returned to default generic naming. Logs and history records are cleared. Custom I/O configurations (where applicable) are returned to default settings. Network settings are reset to automatic DHCP - any static IP settings are removed. Note Some de

FAQ | Does the NV-21-HU support video wall capability?

Published August 8th, 2023 by Steve Gallagher

Answer No, the NV-21-HU does not support video wall capability.

FAQ | What is the weather resistance of the QSC AcousticDesign Series AD-DWL landscape loudspeaker system?

Published April 17th, 2023 by Steve Gallagher

Answer The QSC AD-DWL landscape loudspeaker system has been designed for a wide range of environmental conditions from -10 to 50°C (14 to 122°F), high humidity, and salt mist conditions.

FAQ | What modes do the inputs support with the Q-SYS QIO-GP8x8?

Published April 17th, 2023 by Steve Gallagher

Answer The inputs of the Q-SYS QIO-GP8x8 support the following modes: Analog Input, Digital Input, Raw Input, Potentiometer (10k), Potentiometer (2 wire), Contact Closure.

FAQ | Can you use the analog phone input and VOIP on a Q-SYS Core 110f at the same time?

Published April 17th, 2023 by Steve Gallagher

Answer Yes you can.

FAQ | Will the features return to the Core 110f if/when supply chain challenges improve?

Published January 31st, 2023 by Steve Gallagher

Answer Q-SYS is not planning on returning the GPIO / OLED / Front USB functionality to the Core 110f processor if/when supply challenges improve. However these features will be considered in future Core processors.

Awareness | USB Connection Process Explained

Published November 17th, 2023 by Steve Gallagher

Information USB Enumeration When a USB device is connected to a computer, it undergoes a process called enumeration. Enumeration is the process of the host computer identifying the device and assigning it a unique address, after which the device becomes available for communication with the host. USB Enumeration Process Device Connection: The USB de

FAQ | Can I use the NV-21-HU as an audio and video bridge to connect Q-SYS cameras and audio feeds to a UC application?

Published August 8th, 2023 by Steve Gallagher

Answer Yes, the AV Bridging feature license is required for this. Note As of Q-SYS firmware version 9.12, the AV Bridging feature license is no longer needed for NV-21-HU AV Bridging functionality. Versions previous to Q-SYS 9.12 will still require the AV Bridging feature license to utilize AV Bridging with the NV-21-HU.

FAQ | If I have an original Core 110f processor that is still covered under the terms of the warranty, and my service provider has deemed it necessary to replace the unit, will it be replaced with a Core 110f v2 (without GPIO)?

Published January 31st, 2023 by Steve Gallagher

Answer We will make every effort to repair or replace your original Core 110f. In the event we have to replace with Core 110f v2, we will communicate this information in advance.

Troubleshooting | Unable to see Software-Based Dante Core in Dante Domain Manager

Published January 31st, 2023 by Steve Gallagher

Problem Core running software-based Dante does not show in Dante Domain Manager (DDM). Causes A number of network setup issues can affect software-based Dante discovery in DDM including: Subnet configuration mismatch Network settings missing gateway or static route to DDM server network Incorrect DNS configuration Other network configuration factors

Troubleshooting | Named Components option missing when editing in Block Controller

Published September 24th, 2024 by Steve Gallagher

Affected Products Hardware Model/Series n/a Software Q-SYS Designer 9.10.2 and older Problem | Symptoms The "Named Components" option in Block controller is missing. Some of the "Named Controls" may also be missing. Causes | Verification Block controller stops processing named controls if there is an “&” in the name. This results in the “Named C

How To | Sending control changes via Softphone paging system

Published May 9th, 2023 by Steve Gallagher

Procedure In some cases with a Softphone paging setup, only page and message commands are accepted by the system. If a control change is needed, it is possible to work around this limitation using logic controls from a "phantom" extra zone on the PA Router. For example, here is a site where a key command needs to be sent to mute the system amplifier

FAQ | Can Q-SYS control VISCA protocol cameras?

Published January 31st, 2023 by Steve Gallagher

Answer Q-SYS is able to control VISCA enabled cameras from the Command Buttons block, Block Controller, or the Text Controller. Some cameras may have different commands and communication methods for control. Consult the camera documentation to understand the specifics for implementation.

FAQ | What is the QSC AcousticDesign Series AD-DWL landscape loudspeaker system enclosure made from?

Published April 17th, 2023 by Steve Gallagher

Answer The QSC AcousticDesign Series AD-DWL landscape loudspeaker system enclosure is made of glass-filled polypropylene, F1-F2 UL rated, which means it meets both water and UV immersion requirements.

How To | Creating a PDF copy of a UCI

Published January 30th, 2023 by Steve Gallagher

Procedure Use the following methods for creating a PDF copy of a UCI: Method 1 Note This method required a Core running the design to properly display any statuses, players, and dialers in the UCI. Save and Run your design file to the Core. Open Core Manager with your web browser and navigate to System Management > User Control Interfaces. In t

FAQ | Is a rack mounting kit required with the Q-SYS QIO Series I/O expanders?

Published January 31st, 2023 by Steve Gallagher

Answer A rack mounting kit is only required with the Q-SYS QIO Series I/O expanders if you want to rack mount one or more devices cleanly and quickly with minimal effort.

Awareness | External USB Audio Device Component Explained

Published November 17th, 2023 by Steve Gallagher

Information The External USB Audio Device components allows you to connect a standard USB headset, speakerphone, or similar device, to a compatible Q-SYS device, and process the incoming and outgoing audio streams in the Q-SYS audio DSP. Mono input devices and stereo output devices are supported. Audio device: A read-only indicator that shows the na

FAQ | Does the QIO-IR1x4 support RS-232?

Published April 17th, 2023 by Steve Gallagher

Answer Yes, for transmit only. This is software-configurable in Q-SYS Designer Software.

Awareness | Asset Manager Release 02.04.25

Published February 4th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Audix DN4 and DN43 v2.0 Release Notes Support for additional Audix microphones Dolby IMS3000 v1.3 Release Notes Fixed ingest completion percentage for ingests when using slow polling speed Added Time Remaining (seconds) pin for Show and Composition Added Built In Audio Player property to sho

FAQ | What is the pickup distance for the Q-SYS NM Series NM-T1?

Published April 17th, 2023 by Steve Gallagher

Answer There are many factors that influence pickup distance, including talker level, ambient room noise, and input gain. Regardless of these conditions, it is always best practice to place the microphone as close to the talker as possible. In standard meeting room conditions, the Q-SYS NM-T1 can pick up talkers from 1 to 3 meters away.

FAQ | Will Q-SYS provide EASE files for the Q-SYS PL Series loudspeakers?

Published June 5th, 2023 by Steve Gallagher

Answer Yes, Q-SYS provides EASE files for the PL Series loudspeakers. The gll files are packaged together for convenience and may be downloaded from the PL Series product pages, or by clicking here.

FAQ | Will the NV-21-HU come with any mounting hardware or accessories options?

Published August 8th, 2023 by Steve Gallagher

Answer It will ship with flexible surface mount hardware included. There is no additional hardware mounting accessories available (e.g. no surface mount accessories). They can sit flat with multiple NV-21-HU units side-by-side on a rack shelf.

FAQ | Can I route video streams between NV-21-HU and NV-32-H units?

Published August 8th, 2023 by Steve Gallagher

Answer Yes, these two Q-SYS devices are fully interoperable.

FAQ | Can a Core 510i in Peripheral Mode still be used for processing?

Published January 31st, 2023 by Steve Gallagher

Answer No. When a Core 510i is in Peripheral Mode (as configured in Core Manager > Utilities) and is therefore being used for I/O in a design, it cannot also act as the Core processor for the design.

How To | MP-M Mixer Pinhole Firmware Update/Recovery

Published September 12th, 2024 by Steve Gallagher

Procedure It may happen sometimes that the version of MP Install that in use is newer than the firmware installed on the mixer. When this happens, it may be necessary to update the firmware on the MP-M mixer in order to allow it to connect with the MP Install App. Symptoms that may indicate a firmware update is needed: The MP-M mixer is not discover

FAQ | Where do I find help documentation for Q-SYS Library assets?

Published November 19th, 2025 by Steve Gallagher

Answer Help documentation can either be opened under Installed Assets after an asset has been installed or it can be downloaded as part of the package .zip file under My Library. Click the three dots to download the version you would like and then unzip the folder to reveal the package contents, including the help documentation. If you have a plugin

FAQ | Do the Q-SYS QIO Series I/O expanders support device redundancy?

Published January 31st, 2023 by Steve Gallagher

Answer No. The Q-SYS QIO Series I/O expanders do not support device redundancy. They are intended for cost-effective, scalable, and modular installation with the ability to easily re-configure system I/O needs later and be easily swapped by lesser skilled professionals in the even of failure.

FAQ | Can the CX-Q amplifier panel be locked out in Standalone mode?

Published May 2nd, 2023 by Steve Gallagher

Answer There is currently no option to secure the amplifier settings from being altered at the front panel. We suggest a locking security panel to prevent changes.

FAQ | Do older NV-32-H models support the CEC feature?

Published May 3rd, 2023 by Steve Gallagher

Answer The CEC feature introduced in Q-SYS v9.2.1 is not supported on older NV-32-H models. NV-32-H (Core Capable) models do support CEC.

FAQ | Can you use the Android UCI Viewer app with Q-SYS Cores running Q-SYS Designer v9.x or earlier?

Published June 27th, 2025 by Steve Gallagher

Answer For the best experience, it is recommended to use the Android-based UCI Viewer app with Cores running Q-SYS Designer Software v10 or higher. However, it is still possible to use the app with Cores running v9.x.

FAQ | Can I send network content from an NV-21-HU to an NV-32-H when the NV-32-H is operating in Core Mode?

Published August 8th, 2023 by Steve Gallagher

Answer Yes, this is the intention of the Core Mode Streaming software license. We expect this license to be available in QDS 9.9.

FAQ | Where can I find warranty information about Q-SYS products?

Published May 8th, 2024 by Steve Gallagher

Answer Information regarding Q-SYS product warranties can be found in our Warranty Statement page. Before contacting our Support team, click here to determine warranty eligibility for your product based on serial number.

How To | Embedding audio to the NV-32-H HDMI output

Published May 5th, 2023 by Steve Gallagher

Procedure You can embed audio using the Generic HDMI Display component. Change the Audio Source property to "Audio Input Pins". This exposes the audio pins of the NV-32-H routing block, allowing audio to be mixed to the output.

How To | Showing TCP responses from third-party equipment in Block Controller

Published May 4th, 2023 by Steve Gallagher

Procedure Adding the following blocks into your Block Controller will show the third-party device's response in the log. In this instance, we have used the recipient labeled "Device" as our third-party device. Note In the example above, ending with “Any” looks for all of the available options. For the script to function properly, the field must be

Awareness | Asset Manager Release 07.15.25

Published July 16th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Liberty Recorder Control Plugin v1.2 Release Notes Initial Release to Asset Manager Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: This plugin enables Q-SYS systems to control Liberty Recording directly from your Q-SYS design and UCI. It can create and c

FAQ | Where can I find compliance information for MP-A Series amplifiers?

Published August 21st, 2024 by Steve Gallagher

Answer Compliance documents for the MP-A Series amplifiers can be found on the product pages below: MP-A20V MP-A40V MP-A80V

Error / Status | "Socket Closed by Remote" when using the Zoom Rooms plugin

Published May 4th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series n/a Software Zoom Rooms plugin Message "Socket Closed by Remote" when using the Zoom Rooms plugin. Definition Socket Closed by Remote" is an error created by the Zoom Room connection. This means that another connection is in use. Zoom Rooms only accepts one connection, be it from the plugin, the iOS App, or a

FAQ | Does the Seervision server handle camera switching?

Published October 25th, 2023 by Steve Gallagher

Answer No, the Seervision server controls the Q-SYS network camera dedicated for presenter tracking via IP, but Q-SYS handles all the camera switching.

FAQ | Can assets be downgraded with Q-SYS Library and Asset Installer workflows?

Published November 19th, 2025 by Steve Gallagher

Answer Yes! To downgrade an asset: Go to Q-SYS Library and make sure you are signed in. Click on My Library and then go to the asset that you wish to downgrade and click on the three dots for that asset. Click download and then choose the version you wish to download. Once the .zip file is downloaded, unzip it and either double click the plugin file

How To | Scripting a Wake-On-LAN (WOL) packet in Q-SYS

Published May 8th, 2023 by Steve Gallagher

Procedure The Wake-On-LAN (WOL) packet is a special packet sent to a device to activate it. In this example, we place a Text Controller found in the Scripting Components category. Change the Name to "Button" and the Type to "Trigger". The Control Pins could be changed afterwards for your use case. Here's an example script: --Down and Dirty WOL packe

FAQ | What versions of Q-SYS Designer Software supports the SPA-Qf?

Published September 5th, 2023 by Steve Gallagher

Answer Q-SYS Designer 9.8.0 and higher include support for the SPA-Qf 60x2 and SPA-Qf 60x4. These models are available from Inventory > Amplifiers - QLAN category. Note SPA-Qf standalone mode is only available in QDS 9.8.1 and higher.

FAQ | Can the CX-Q / CXD-Q Series amplifiers pass Dante audio?

Published January 31st, 2023 by Steve Gallagher

Answer The CX-Q and CXD-Q Series amplifiers are QLAN-based for audio transport and cannot directly process Dante protocol. However, Dante audio may be passed to these amps in a Q-SYS system involving a Core DSP receiving via software-based Dante or CDN64 cards. The Core will translate the incoming Dante audio to QLAN for the amplifiers to output.

FAQ | Should the NV-32-H be independently grounded?

Published May 4th, 2023 by Steve Gallagher

Answer No. External grounding of the NV-32-H is not needed or tested. There are no features in the NV-32-H that provide for external grounding, as there is no current path from an external power supply to the chassis.

FAQ | What is the EPA standby wake-up signal level for an SPA amplifier?

Published May 8th, 2023 by Steve Gallagher

Answer The amplifier will go into standby after 25 minutes of input signal level below -85dBu. To wake the amplifier out of standby, apply an input signal of more than -85dBu.

How To | Access Sample Designs in Q-SYS

Published May 4th, 2023 by Steve Gallagher

Procedure Starting with Q-SYS Designer Software (QDS) v9.2, all sample Q-SYS designs are found in Asset Manager from Tools > Show Asset Manager. In Asset Manager, scroll down the list of Assets until you get to the 'Sample Design Conference System' .qsys files. Click on the sample you want. Click 'Install' on the right-hand side. Once you have

Guide | Microsoft Teams Room Q-SYS Application Management using Intune

Published October 4th, 2024 by Steve Gallagher

Overview This step-by-step guide shows how to manage a Microsoft Teams Room QSC application deployment on Teams Room systems using Intune, including steps to install, uninstall, and supersede a specific version of Microsoft Teams Room QSC application. Note Any version information listed in this guide is for example purposes. Requirements Q-SYS Des

How To | Disabling the popup number pad on a TSC touch panel

Published May 4th, 2023 by Steve Gallagher

Procedure By default, whenever a numeric-type control (gain knob, fader, time, and so on) is clicked in a UCI on a touch panel, a number pad pops up and allows you to enter numbers into the field. Sometimes this is not desirable. To disable this, Go to the Status/Control block of the touch panel Click the "Disable Popup Numpad" button To learn mor

FAQ | What are the mounting types for the QSC AcousticDesign Series AD-DWL landscape loudspeaker system?

Published January 31st, 2023 by Steve Gallagher

Answer The Q-SYS AD-DWL landscape loudspeaker system can be surface mounted or, with an additional accessory (AD-DWL.BASE), the product can be anchored into the ground.

FAQ | Does the NV-21-HU USB-A connection support external audio devices like the NV-32-H and Q-SYS Cores?

Published August 8th, 2023 by Steve Gallagher

Answer It does not.

FAQ | Can I update existing assets that were installed with Asset Manager?

Published November 19th, 2025 by Steve Gallagher

Answer If the asset has been checked out and is in My Library and a newer version is available, you will see it in Available Assets. You will need to remove the older version that was installed from Asset Manager in order to see the updated version in Schematic Elements.

FAQ | Can the Q-SYS QIO-IR1x4 be used to learn IR commands?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – the Q-SYS QIO-IR1x4 expander input can be used to learn IR commands. That is the primary intended use for the IR receiver. For information on setup, see the QIO-IR1x4 topic in Q-SYS Help.

Troubleshooting | PTZ camera video only showing a black screen

Published May 9th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series PTZ Series cameras Software n/a Problem PTZ camera video only showing a black screen. Causes This is typically due to the lens cap being left on the camera. Solution | Workaround Check that this has been removed.

How To | Populate a Combo Box or List Box with values using Lua

Published May 4th, 2023 by Steve Gallagher

Procedure To populate a Combo Box or List Box, simply set its .Choices to a table of values. For example, if you had a combo box called 'myComboBox', the following script would populate it with 3 strings ("value1", "value2", and "value3"): Controls.myComboBox.Choices = {"value1", "value2", "value3"} Another example is to use dir.get() to get all of

FAQ | Does QSC offer an AVB license for the NS2 switches?

Published January 31st, 2023 by Steve Gallagher

Answer QSC does not offer an AVB license for the NS2 Series (Netgear) switches. To obtain a license, it will require contacting Netgear or their sales channel. This link from Netgear may be of assistance: https://kb.netgear.com/000062306/How-do-I-apply-my-M4250-AVB-license-in-the-AV-UI

How To | Using Multiple Commands with JustAddPower Receiver Plug-in

Published January 31st, 2023 by Steve Gallagher

The JustAddPower Receiver Plug-in has a fillable text box for labelled "Command Line API".Currently, there is not way to store multiple commands in the the plug-in. Procedure The steps below will allow saving and triggering of commands using the Snapshots component: Add a Snapshot Controller from the Snapshots bin in Q-SYS Designer and name it accor

FAQ | How many Q-SYS NM-T1 devices can be used with each Q-SYS Core processor?

Published April 17th, 2023 by Steve Gallagher

Answer NM Series NM-T1 microphones and third-party microphone AEC processing share similar processing resources. When using both in the same Q-SYS design, the maximum number of NM-T1 and third-party AEC microphone channel / capabilities works on a sliding scale. Limits are based on the Bandwidth property (Wideband or Fullband), as configured in the

FAQ | Do I need to install a free Scripting/UCI license on a Core running Q-SYS software version 10.0 in order to take advantage of the free Scripting and UCI functionality?

Published May 23rd, 2025 by Steve Gallagher

Answer No, any supported Core that is running Q-SYS software version 10.0 or later will automatically have access to Scripting and UCI functionality without needing any licenses to be installed. If a Core running 10.0 already has Scripting and UCI licenses installed on it, it won’t cause any problems, but the Q-SYS 10.0 software no longer checks for

Troubleshooting | NC-110 camera displays - firmware version nc_cameras_dhcp_flag.none

Published January 27th, 2023 by Steve Gallagher

Problem NC-110 camera not connecting to design and displaying - firmware version nc_cameras_dhcp_flag.no Causes The NC-110 may not be connected to the same network subnet as the Core The camera may need a firmware update to match the Core system firmware Software/Firmware Requirement Q-SYS Designer 9.3.0 or newer required Troubleshooting Steps Is

FAQ | Can the MP-A series be bridged?

Published May 4th, 2023 by Steve Gallagher

Answer No. However, whatever channel is using more power will pull power from the channel that is not needed. FlexAmp Technology allows each pair of amplifier channels to deliver up to 400 W total power, in any ratio.

FAQ | Can the NM-T1 microphone be ceiling mounted?

Published January 31st, 2023 by Steve Gallagher

Answer As the NM-T1 microphone's polar pattern is optimized for tabletop application with the talkers in seated positions, it is not recommended for other mounting methods.

Troubleshooting | AES67 Rx stuck in Initializing when selecting a stream name

Published May 31st, 2024 by Steve Gallagher

Affected Products Hardware Model/Series Software Q-SYS Designer Problem | Symptoms When selecting a stream from the AES67 Rx dropdown, the status remains stuck in Initializing. Causes | Verification If the transmit stream has more channels than defined in the receive component, this issue will occur. Solution | Workaround The AES67 Rx component mu

How To | Set a static IP address to a Core processor

Published September 24th, 2024 by Steve Gallagher

Procedure Use the following steps for setting a static IP address to a Core processor: Open Core Manager. Note If you do not know the current IP of the Core, you can use Configurator in Q-SYS Designer to discover the it and connect to Core Manage. You must be connected to the same network, or directly to the Core's LAN port. Navigate to Network. S

FAQ | What is the difference between the Q-SYS NL Series and the other installed loudspeaker lines like the AcousticDesign (AD) Series and AcousticCoverage (AC) Series?

Published April 17th, 2023 by Steve Gallagher

Answer The Q-SYS NL Series network loudspeakers are PoE/PoE+ endpoints with integrated amplifiers and single cable connection for power, data, and audio. Unlike the AD Series and AC Series passive loudspeakers, they do not require an amplifier.

How To | Accessing Core Manager

Published November 20th, 2024 by Steve Gallagher

Procedure Use the following steps for opening Core Manager: via Browser Note This method assumes you know your Core's IP address. If you do not, use Q-SYS Designer Software to discover and connect to Core Manager. Open your web browser. Type in your Core IP address. At the warning screen, click Advanced. Click Proceed to <core ip address> .

FAQ | Do the MP-A Series amplifiers have a Universal Power Supply?

Published January 31st, 2023 by Steve Gallagher

Answer MP-A Series amplifiers have an operating range of 100-240v and ship with an appropriate power cable for the purchased region. If deploying to a different region, be sure to purchase an appropriate cable.

Factory Reset | Core Nano

Published January 31st, 2023 by Steve Gallagher

Procedure Use the following steps to reset a Core Nano to its factory default settings: Press and hold the ID button on the front of the core for approximately 10 seconds. The BLUE LED should stay lit. Wait for the Core to complete the reset process and reboot (this will take a few minutes). Note The factory reset process will reset the network sett

FAQ | If I have an old Core that I bought a long time ago, can I upgrade it to version 10.0 and get free Scripting and UCI functionality? Or can I install a free Scripting/UCI license on that older Core?

Published May 23rd, 2025 by Steve Gallagher

Answer Yes! Scripting and UCI functionality is now available for free on any Core, regardless of when it was purchased. We invite you to take advantage of this on any and every Core that you have. Note For more information on compatibility and licensing, see the following: Awareness | Removed Hardware Support in Q-SYS Designer 10.0 FAQ | If I purcha

Factory Reset | Q-SYS Touch Screen Controllers (all models)

Published January 27th, 2023 by Steve Gallagher

Procedure Use the following steps to reset a Q-SYS Touch Screen Controller (TSC) to its factory default settings: Note The steps for the TSC factory reset process are different and depend on whether the reset is performed while the unit is ‘offline’ or ‘online’. A TSC is ‘offline’ if its status is Idle, meaning it is not currently connected to a Cor

FAQ | Can I still purchase Scripting and UCI licenses for my Cores (SLQUD, SLQSE, or SLMST)?

Published May 23rd, 2025 by Steve Gallagher

Answer No, Scripting Engine (SLQSE) and UCI Deployment (SLQUD) licenses have been discontinued, and Scripting and UCI functionality will now be available by default in every Q-SYS Core, with no license required. Microsoft Teams Rooms Software Features licenses (SLMST) have also been discontinued, since they are simply a combination of Scripting and

FAQ | If I have one Core and several TSC touch panels, how many UCI licenses do I need?

Published May 3rd, 2023 by Steve Gallagher

Answer Licenses are one-per-Core, so if you have one Q-SYS Core processor with several TSC Series touch panels running different (or the same) UCIs, you only need one UCI license.

FAQ | Where can I download sample Q-SYS design files?

Published September 24th, 2024 by Steve Gallagher

Answer Sample designs are available to download through Asset Manager in Q-SYS Designer with the following steps: Open Asset Manager. Find the desired Sample Design in the list. Click Install to download. Go to the File menu. Click Open Sample Design. Choose your downloaded sample design to open. Note Sample Designs will be stored in the directory s

Awareness | Bluetooth Integration & Setup

Published May 11th, 2023 by Steve Gallagher

Information Installation & Range Expectations Installation of any wireless device has several factors to consider for optimal range and connectivity of the devices: Height Like with any wireless device, the lower the antenna, the lower the range capability. If distance is needed for paired devices, at least the height of a standard wall switch i

FAQ | Is the AV Bridging license applicable to the NV-21-HU?

Published August 8th, 2023 by Steve Gallagher

Answer As of Q-SYS firmware version 9.12, the AV Bridging feature license is no longer needed for NV-21-HU AV Bridging functionality. Note Although the 9.12 onboard Core Manager Help and Reflect Help mention that the AV Bridging license applies to the NV-21-HU, this is no longer the case as of Q-SYS 9.12. Versions previous to Q-SYS 9.12 will still r

Awareness | NV-32-H Force DVI Out setting behavior

Published July 31st, 2024 by Steve Gallagher

Information When NV-32-H is sending encrypted content with the HDMI output format set to “force DVI” to an HDMI sink device that supports HDCP 2.3, it will receive “HDCP snow” which is encrypted video that cannot be decrypted. This is an expected behavior. To avoid this behavior, do not set the HDMI format to “force DVI”. Use Auto or set it to an HD

Awareness | unD Wallplate Manufacturing Marks

Published September 5th, 2024 by Steve Gallagher

Information Attero Tech unD wallplate devices may show marks on the metal chassis on receipt of new products. This is normal and expected from the manufacturing process. As the chassis are not coated after forming, it is normal to see marks from cutting and welding. This does not affect operation of the devices, and is not visible once installed int

Awareness | Asset Manager Release 05.20.25

Published May 20th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Generic Display Plugin v1.0.1 Release Notes Debug Print Improvements Bugfix: Improve serial connections to virtual serial server ports Bugfix: LG Commercial Displays - No longer attempting to send WOL packet when using serial communication Netgear AV Line Network Switches v1.3 Release Notes

Awareness | Asset Manager Release 06.24.25

Published June 24th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases PowerShades RF & PoE SHades v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: A plugin that integrates PowerShades RF and PoE Shades with Q-SYS Product Description: PowerShades is a leading provider of customized, manu

Factory Reset | Attero Tech Axon A4Mio / A8Mio

Published June 7th, 2024 by Steve Gallagher

Procedure Use the following steps to reset an Axon A4Mio and A8Mio to their factory default settings: Using a paperclip or small screwdriver, press the pinhole factory reset button found on the front panel of the unit for at least 5 seconds. Release the button. All PWR and NET indicators will turn yellow as the device reboots. If the lights do not c

Awareness | Asset Manager Release 03.18.25

Published March 19th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Epiphan Pearl v2.0 Release Notes Added CMS Controls Reflect Enabled L-Acoustics Amplified Controller 16 Channels v1.8.3 Release Notes Support firmware 2.15.x L-Acoustics Amplified Controller 4 Channels v1.8.0.3 Release Notes Support firmware 2.15.x L-Acoustics Networked Audio Con

Awareness | Asset Manager Release 04.09.24

Published April 9th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Pharos Designer v2.0 Release Notes Initial Release to Asset Manager Summary Asset Description Bidirectional control of Pharos Designer via HTTP(S). Designer objects available for control are timelines, scenes and triggers. Virtually unlimited plugin scalability within your design. The Q-SYS p

Awareness | Asset Manager Release 07.16.24

Published July 17th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Control By Web X600M v1.1 Release Notes Fixed text errors in help files. Global Cache Flex v1.1 Release Notes Bug fixes for parsing new API responses with lates firmware Juice Goose iP Series v2.3 Release Notes Bug fixes and performance improvements. Mystery Electronics EasyMix v

Awareness | Asset Manager Release 06.04.24

Published June 4th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Yamaha ADECIA RM-CG v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description - The Yamaha RM-CG plugin allows you to configure and connect via IP address to your RM-CG Ceiling Microphone Array. You can view the device's informatio

Awareness | Asset Manager Release 08.05.25

Published August 5th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Chatter v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: Chatter adds messaging to Q-SYS. Chatter has an instantly familiar layout, so there’s no learning curve, even for a novice user. Send messages to individual users,

Awareness | Asset Manager Release 04.16.24

Published April 16th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Q-SYS VisionSuite v81 Release Notes Initial Release Summary This package includes the Q-SYS Seervision plugin, the Q-SYS Automatic Camera Preset Recall plugin, and accompanying documentation. Q-SYS VisionSuite delivers more engaging hybrid experiences for remote learning and high-impact colla

Awareness | Asset Manager Release 02.13.24

Published February 9th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases MAXHUB IFP and Commercial Displays v1.0 Release Notes Initial Release Summary MAXHUB focuses on developing collaboration solutions that enable immersive communications. Since established in 2017, MAXHUB have enhanced team creativity and productivity worldwide by providing advanced audio-visua

Awareness | Asset Manager Release 10.15.24

Published October 21st, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Q-SYS KNX IP Suite v1.0 Release Notes This new package includes a companion plugin to make KNX control integration simpler. The KNX Companion Plugin connects to the KNX IP Interface plugin and enables simple device-based control type creation. The previous KNX IP Interface plugin package has

FAQ | Can I configure the NV-21-HU HDMI and USB-C inputs to auto-switch between them?

Published August 8th, 2023 by Steve Gallagher

Answer No, not at this time.

How To | Painting the Q-SYS NL-C4 and NL-P4 Network PoE Loudspeakers

Published January 31st, 2023 by Steve Gallagher

Note: This article applies to the NL-C4, NL-P4-WH, and NL-P4-BK network loudspeaker models. It does not apply to the NL-SB42 network soundbar. Preparation These loudspeaker models all have injection molded enclosures made of acrylonitrile butadiene styrene (ABS) and perforated steel grilles. These enclosures and grilles can be painted to match any

How To | Painting AD-DWL Speakers

Published January 26th, 2023 by Steve Gallagher

Procedure Use the following steps for painting AD-DWL Series loudspeakers. Important: DO NOT sand the enclosure before painting. For models AD-DWL.180 and AD-DWL.360, start by installing the supplied paint masks as shown below. Note: AD-DWL.SUB does not require the use of a paint mask. AD-DWL.180 AD-DWL.360 With paint masks in place, thoroughl

Tip | Testing for general GPIO input issues

Published May 2nd, 2023 by Steve Gallagher

Advice To troubleshoot GPIO input issues, you need a digital multimeter with test leads. Ensure that the GPIO input type is correct for your application and set accordingly in Q-SYS Designer Software. Verify that the GPIO source is wired to the correct pins on the GPIO input ports on the device. See the GPIO data in the help file for the correct con

How To | Changing the Privacy, Exiting Privacy, and Offline images for Q-SYS cameras

Published May 3rd, 2023 by Steve Gallagher

Procedure To change the Privacy, Exiting Privacy, or Offline images for a Q-SYS camera, go to the Core Manager > System Management > Video > Cameras tab. Under the Images section, you can upload a JPG file up to 3MB for each state (Privacy, Exiting Privacy, or Offline). Images with a 16:9 aspect ratio are recommended. For more information,

How To | Formating commands from Barco Alchemy to the JSD60

Published May 3rd, 2023 by Steve Gallagher

Procedure The string format for commands in Barco Alchemy is literal ASCII with the escape character of '\' for hex:\xy where xy = is the hex value. In the case of sending commands found in Appendix B of the JSD-60 user manual, all \t and \r would be substituted with \09 and \0D respectively. For example, the string for mute would be:jsd60.sys.mute\

How To | Add, use, and remove markers in the Timeline component

Published May 2nd, 2023 by Steve Gallagher

Procedure Add Markers Add the Timeline component to the design and deploy. To configure Timeline, the design must be running on the Core. In the Timeline component control panel, double-click in the "Markers" track area. Single click on newly created marker to open the marker properties. There are 4 properties that can be changed: Name Color Time (

FAQ | What are the upgrade path requirements for Q-SYS Designer Software?

Published July 12th, 2023 by Steve Gallagher

Answer Upgrade Path Requirements can be found in the Upgrade Path Requirements section of Q-SYS Help.

Factory Reset | Attero Tech un Series Wallplates

Published April 30th, 2024 by Steve Gallagher

Procedure Use the following steps to reset an Attero Tech un Series wallplate to its factory default settings: Access to the factory reset button is through a small circular hole on the underside of the unit, next to the ventilation cutouts. Insert a small screwdriver or paperclip into the hole to activate the factory reset switch. There should be

FAQ | Can the user mute an individual Q-SYS NM-T1 microphone beam/zone?

Published April 17th, 2023 by Steve Gallagher

Answer When the mute buttons on the microphone are active, pressing any mute button will toggle muting for all active microphone zones. The system designer may disable unwanted coverage zones within the NM-T1 component in Q-SYS Designer Software.

FAQ | Do the Q-SYS Scaling Licenses include any other licensed features?

Published April 17th, 2023 by Steve Gallagher

Answer No - the UCI Deployment, Scripting Engine, and Multi-track Playback licenses are separate licenses.

How To | Pull RTSP streams from Q-SYS NC Series cameras

Published May 3rd, 2023 by Steve Gallagher

Procedure Note: This article does not apply to Q-SYS PTZ-IP Series cameras. Q-SYS NC Series cameras support RTSP multicast streaming. Unicast is not supported on the Preview Stream. The Preview Stream is configurable and is disabled at default. To enable the Preview Stream, Navigate to either the camera's Status/Control component or USB Video Br

Troubleshooting | Core keeps starting and stopping when saving and running a design

Published May 8th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series Core processors Software QDS Problem Core keeps starting and stopping when saving and running a design. Causes This typically occurs if a license stored on the Core has expired and a duplicate valid license is also installed (typically an expired demo). Solution | Workaround In Core Manager, check for and dele

FAQ | Can I purchase a scaling license for Core 24f, Server Core X10, or Server Core X20r?

Published May 23rd, 2025 by Steve Gallagher

Answer No, scaling licenses are not offered for these newer Cores. They always operate at their full capacity out-of-the-box.

FAQ | What are the power supply connector specs for the PTZ 12x72 and 12x60 IP cameras?

Published May 9th, 2023 by Steve Gallagher

Answer A power supply adapter is not included with the Q-SYS PTZ cameras. The compatible power adapter is an EIAJ-04-Philmore255 whose specs are as follows: Outside Diameter: 5.50mm Inside Diameter: 3.30mm Shaft: 9.90mm Center Pin: 1mm - positive Outer: negative You can get the connectors for these here: Male connector Female connector Resources PT

Awareness | Asset Manager Release 08.26.25

Published August 26th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Analog Way 4K Presentation Switchers v1.0.1 Release Notes Fixes source controls being set to empty on plugin initialization sometimes Analog Way Aquilon v2.0.1 Release Notes Fixes a problem where layer controls were set to empty on plugin initialization sometimes. Reflect Enabled Beta

FAQ | How many of the Q-SYS NL Series network loudspeakers can I power from my switch?

Published April 17th, 2023 by Steve Gallagher

Answer The number of loudspeakers that may be powered is directly related to the power supply of the PoE switch. For example, it is common for PoE switches to allow powering devices on any port, but often the PoE switch does not have a power supply adequate to allow full PoE/PoE+power to all ports at the same time. There is no single answer to this

FAQ | On the NV-21-HU are both the HDMI and USB-C connections capable of 4K video formats?

Published August 8th, 2023 by Steve Gallagher

Answer Yes, both of these connections can transmit 4K60 4:4:4 video formats locally or via the network.

FAQ | What are the power supply requirements for the TSC-G2 Series touch panels?

Published August 28th, 2024 by Steve Gallagher

Answer TSC-G2 Series touch panels can use an optional auxiliary power supply when PoE is unavailable. Specifications by model are: Model Voltage Connection TSC-55w-G2 +24VDC Locking Terminal TSC-80w-G2 +24VDC Barrel Connection (pin +) TSC-116w-G2 +24VDC Barrel Connection (pin +)

FAQ | What are the software requirements for Q-SYS Designer Software?

Published September 24th, 2024 by Steve Gallagher

Answer Requirements for Q-SYS Designer Software are updated in the Software Requirements section of Q-SYS Help.

Troubleshooting | CDN64 Dante Card shows continuous "Initializing" status in Designer during Firmware Update

Published January 31st, 2023 by Steve Gallagher

Problem CDN64 Dante Card shows continuous "Initializing" status in Designer during a Firmware Update and is unresponsive in Q-SYS Designer. Possible Cause The card may be locked. Solution Use the steps below to unlock the CDN64 card in Dante Controller: Using Device View Open the device in Device View (Ctrl + D, or Command + D) and click the padlock

FAQ | Can I use the NV-21-HU PSU for NV-32-H or Core Nano?

Published August 8th, 2023 by Steve Gallagher

Answer No, the Q-SYS Core Nano is mains powered (plugs directly into the wall). The NV-32-H uses a 48 V DC power supply, so the 12 V DC supply from the NV-21-HU will not work.

Awareness | Runtime HPF for PL Series and AD Loudspeakers

Published September 17th, 2025 by Steve Gallagher

Information Q-SYS Designer v10.0.1 introduces runtime adjustment of HPF for the PL Series and the AD-C8T-SWZB, AD-C8T-ZB and AD-C10T-HPZB loudspeakers. Selection of the HPF for crossover is no longer performed in Properties while in Design mode, but directly within the component during runtime. This allows for on-the-fly changes between “No Sub”, “8

How To | Installing Custom Plugins to Q-SYS Designer

Published August 28th, 2024 by Steve Gallagher

Procedure Use the following steps for installing custom/third party plugins to Q-SYS Designer: Note These procedures apply to installation of plugins that are developed outside of Asset Manager. Third party and custom plugins may cause unexpected behavior with Q-SYS Designer Software and cannot be supported by Q-SYS Technical Support. For assistance

FAQ | Can I have more than one Control Link Server in a Q-SYS system?

Published January 31st, 2023 by Steve Gallagher

Answer There is no set limit to the number of Control Link Servers that can be added (beyond the Core's total processing usage). Each Server and Client pair must have a unique name.

FAQ | Is there a GPIO power pin provided with the Q-SYS QIO-GP8x8?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – a 12 VDC / 0.1 Amp supply power pin is provided per input bank and output bank along with a common ground for each bank.

How To | Add a control track to a Timeline component

Published May 3rd, 2023 by Steve Gallagher

Procedure For this example, we use a Gain as the control track object. Add a Timeline component to your design. Add a Gain component to your design. Wire it to output 1 for the purposes of this exercise. You can rename the Gain component if you wish or use the default name. Pull any controls from the Gain into the Named Controls section of the Desi

How To | MP-MFC Input Level Control Setup

Published April 17th, 2023 by Steve Gallagher

Procedure MP Install Windows: 1.2.11894 Android: 1.2.11894 iOS : 1.2.19 MP-M Firmware MP-M40 and MP-M80 Firmware: 1.2.11857 The Input level Control is a new function added as part of the release of the listed MP-M Software and Firmware respectively. The intent of this document is to address some of the common questions that come up when attempting

FAQ | Is the NV-21-HU manufactured in a TAA-compliant location?

Published August 8th, 2023 by Steve Gallagher

Answer Yes, the NV-21-HU and NV-32-H are manufactured in a TAA-compliant location.

FAQ | Does QSC provide modules for Crestron and AMX control of the Q-SYS Core 110f?

Published April 17th, 2023 by Steve Gallagher

Answer Not at this time.

Troubleshooting | Slow UCI Touch Screen Response

Published January 31st, 2023 by Steve Gallagher

Problem UCI Touch Panel response is slow or lagging. Causes High number of control elements in the UCI that may effect processing resources Image resolution is too high for touchpanel resources Solution | Workaround Replace any video preview windows on the UCI with the Media Display released in Designer 9.2.1 Reduce any multi-page UCI's to a single

How To | Adding Hard Links in Q-SYS Designer Software

Published November 22nd, 2024 by Steve Gallagher

Procedure Use the following steps for adding Hard Links in Q-SYS Designer Software: In Q-SYS Designer, click on the File menu. Select Preferences. Select Hard Links in the Preferences window. Set the communication mode as needed. UDP HTTPS Click +. Fill in the IP address for the Core needing a Hard Link connection. Click OK. More Hard Links can be a

FAQ | What switches work with Q-SYS?

Published August 28th, 2024 by Steve Gallagher

Answer Q-SYS does not qualify switches and is no longer partnered with UNH for switch qualification. However, switch configuration examples, as well as a list of switches with known Q-SYS compatibility and performance issues, can be found on the Q-SYS Networking Solutions page. To ensure proper operation of your network with Q-SYS, see the Q-SYS Ne

FAQ | Is a rack mounting kit needed to mount two NV-32-H units side by side?

Published November 22nd, 2024 by Steve Gallagher

Answer The NV-32-H includes all needed rack mount hardware and joining plates for side by side mounting. For instructions on mounting configurations, see pages 4-6 of the NV-32-H User Manual.

FAQ | Can two computers be connected to a single Core USB Audio Bridging component?

Published January 30th, 2023 by Steve Gallagher

Answer As with most USB devices, only one computer can connect to a single Core USB Audio Bridge component at a time. To achieve simultaneous computer connections, multiple USB Audio Bridge-capable devices must be in the Q-SYS design. The sources can then be routed to the same output channels as needed.

FAQ | How much storage space is on the Core Nano/Core 8 Flex?

Published September 20th, 2024 by Steve Gallagher

Answer The Core Nano and Core 8 Flex are equipped with a 16 GB SSD. After necessary system files, there is approximately 12.5 GB available for file storage. Note As needed system space and design file sizes vary, available file storage may change.

Awareness | Initializing - Core 610 seems unresponsive out of the box

Published May 10th, 2023 by Steve Gallagher

Information Attention Front panel inside box. Install before starting Core. Do NOT discard! Normal Boot Process Once power is applied to Core 610, it will take about 1-2 minutes for the iDRAC to initialize. There will be no power LED or sound at this time. Only the LED display on the front panel will show “Initializing”. Be patient. After the iDRA

FAQ | What is POTS?

Published September 17th, 2024 by Steve Gallagher

Answer POTS, or Plain Old Telephone Service, is a term for voice-grade telephone service utilizing analog signal over copper. In use with Q-SYS devices, POTS connections are made using RJ-11 jacks on compatible Core processors and I/O peripherals. For more information, see the POTS Controller topic in Q-SYS Help.

FAQ | What is an Ingress Protection rating related to the QSC AcousticDesign Series AD-DWL landscape loudspeaker?

Published April 17th, 2023 by Steve Gallagher

Answer The Ingress Protection Rating is used to define levels of sealing effectiveness of electrical enclosures against intrusion from foreign bodies (tools, dirt etc.) and moisture.

FAQ | Can I install another license to increase my Dante channel count?

Published January 30th, 2023 by Steve Gallagher

Answer Only a single Software-based Dante license (the largest channel count) is recognized for overall channel count. Licenses are not additive on a Q-SYS Core. If you need to increase the channel capability of your current system, you must install a larger channel Software-based Dante license that covers the needs of the design. Be sure to also co

FAQ | How do I install Q-SYS vCore?

Published August 9th, 2023 by Steve Gallagher

Answer Q-SYS vCore setup instructions for supported hypervisors can be found in Q-SYS Help.

FAQ | Do Crestron's Q-SYS modules work with Redundant Cores?

Published January 31st, 2023 by Steve Gallagher

Answer If Crestron's V4.x or V5.x Q-SYS modules (available on the Crestron Application Market) are utilized in your system, they are capable to handle Redundant Core usage. Crestron provides a sample design and documentation for using this functionality. Essential to this is programming is the ability to target the Redundant Core IP address instead

How To | Exporting configurations from MP Install

Published May 9th, 2023 by Steve Gallagher

Procedure This article explains how to export a configuration for the purpose of archiving or sharing with other users for loading on similar systems in other installations or locations. It is possible to export the configuration either while working on the MP-M or while working offline. The configuration consists of a “Program MP Install” file and

How To | Scripting a delay in Q-SYS

Published May 8th, 2023 by Steve Gallagher

Procedure The Timer object built into Lua in Q-SYS has a CallAfter function. This is known as a "simple timer" and is described in the Q-SYS Help here. The concept is as follows: Timer.CallAfter(function() --[[the stuff to do after the TimeInSeconds value is complete]] end, TimeInSeconds) For example, if you have a momentary button that needs to be

Troubleshooting | Loop Player won't play audio files with the Telephone Paging plugin

Published May 5th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series n/a Software QDS, Loop Player, Telephone Paging plugin Problem Loop Player won't play audio files with the Telephone Paging plugin. Causes The Time Source setting for IVR Response is still set at default: GPS. Solution | Workaround The Loop Player used for IVR Responses with the Telephone Paging plugin should

FAQ | What is the largest media file size I can upload to a Core?

Published May 8th, 2023 by Steve Gallagher

Answer Media file sizes, regardless of type or channel count, can be a maximum of 1.5 GB. You will receive a failure notification during the load process if a file size is larger than this limit. To learn more about uploading media files, including supported file formats, see the Audio Files topic in the Core Manager section of Q-SYS Help.

FAQ | Do the Q-SYS QIO Series I/O expanders support dynamic pairing?

Published January 31st, 2023 by Steve Gallagher

Answer Yes. The Q-SYS QIO Series I/O expanders support both network name-based and switch port-based dynamic pairing. Note: Port-based dynamic pairing is not supported when daisy-chaining.

Troubleshooting | TSC touch panel keeps going offline

Published May 4th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series TSC Series Software n/a Problem TSC touch panel keeps going offline Causes While not a definitive list of every possible reason for touch panels going offline, the following factors can affect connectivity of TSC touch panels. Network switch configuration issues UCI assignment issues in the design Solution | W

Error / Status | 406 - Not Accepted

Published March 12th, 2025 by Steve Gallagher

Affected Products Hardware Model/Series Core Processors Software Message When attempting to downgrade firmware on a Core Processor, the message “406 - Not Accepted” appears. Definition | Causes This issue can occur in Core Processors that have had hardware revisions/releases requiring a specific version of Q-SYS firmware for support. Solution |

Awareness | Core 110 NIC LEDs

Published May 31st, 2024 by Steve Gallagher

Information The Core 110 NIC LEDs indicate statuses of connection and speed. Left LED - Yellow Status Right LED - Green/Red Status Dark Disconnected Dark 10 Mbps link Illuminated Linked Green 100 Mbps link Blinking Transmitting Orange 1000 Mbps link

Troubleshooting | CDN64 Dante Card shows continuous "Initializing" status in Designer and "failsafe mode" in Dante Controller

Published May 2nd, 2023 by Steve Gallagher

Affected Products Hardware Model/Series CDN64 Software Q-SYS Designer, Dante Controller Problem CDN64 card's status in Q-SYS Designer Software is stuck in "Initializing" and Dante Controller shows it in "failsafe mode". Causes The Dante firmware on the card is corrupted. A Dante device that is in failsafe mode also appears with its default device na

FAQ | Does the Clockaudio CDT100 plugin v3.3 support the CDT100 MK3?

Published May 3rd, 2023 by Steve Gallagher

Answer No. The Clockaudio CDT100 plugin v3.3 does not support the MK3. Only MK1 and MK2 are supported at this time.

Awareness | Common Relay forms used for QIO-GP8x8

Published September 21st, 2023 by Steve Gallagher

Information There are 3 Relay forms commonly used for contact closure setups with the QIO-GP8x8. Normally Closed Normally Closed Contact opens when energized. Normally Open Normally Open Contact closes when energized. Changeover Common connected to Normally Open when energized. Common connected to Normally Closed when de-energized.

How To | Using GPIO configured as an analog input to control a Gain block

Published May 9th, 2023 by Steve Gallagher

Procedure When using the GPIO configured as an analog input to control gain with a potentiometer, you might find that the Gain knob only sweeps between the low and high voltages being input. For example, on a CX-Q amplifier, the GPIO configured as an analog input controls the analog input level up to 3.3 V. This means that this knob will sweep betwe

FAQ | Is the Q-SYS QIO Series I/O expander power supply region-specific?

Published January 31st, 2023 by Steve Gallagher

Answer The Q-SYS QIO Series I/O expander power supply itself is universal with global compliance. There are region-specific SKUs which determines the power cord type included: US, EU, UK, AU, IN, JP, or CN.

Tip | Methods for real-time Core-to-Core audio streaming

Published May 3rd, 2023 by Steve Gallagher

Advice There are multiple components in Q-SYS Designer Software that allow for real-time Core-to-Core audio streaming. Note For all real-time streaming , Cores must be in the same PTP clock domain for audio to pass from Core to Core (CDN 64 excluded) For more information on clock domains see Q-SYS Help Clock Domains topic. Q-LAN TX/RX All Q-LAN

FAQ | What signal level is needed to keep the MP-A series of amplifiers from going into standby?

Published May 8th, 2023 by Steve Gallagher

Answer The threshold is -85dBu for signal presence to keep the amplifier out of standby. If the input signal level is below -85dBu for longer than 25 minutes, it will go into standby.

Troubleshooting | Core 110 OLED Screen issues 2 – Bluish line appears on the bottom edge of the screen

Published November 2nd, 2023 by Steve Gallagher

Affected Products Hardware Model/Series Core 110 Software Note This is not applicable to Core110f v2. Problem | Symptoms Bluish line appears on the bottom edge of the screen. Other than the screen issue, the core is fully functional. Causes | Verification This is due to hardware failure of the OLED screen. Solution | Workaround The unit will req

FAQ | Do the Q-SYS Scaling Licenses increase the capability of a Core’s Software-based Dante channels?

Published April 17th, 2023 by Steve Gallagher

Answer No - these licenses only scale the network I/O capacity used for Q-LAN and AES67, which is shared with Software-based Dante, but Software-based Dante remains separate licenses with their own capacities. The Q-SYS Core Nano and Q-SYS Core 8 Flex are still limited to 32x32 maximum Software-based Dante capacity.

FAQ | Will the new Asset Installer workflow respect my Asset Directory choice in Designer Preferences?

Published November 26th, 2025 by Steve Gallagher

Answer Yes. Whatever you have as your chosen Asset Directory at the time of install will be the directory for which your assets are installed.

FAQ | Does the NV-21-HU support any device charging via USB-C without an external power supply connected?

Published August 8th, 2023 by Steve Gallagher

Answer No, an external power supply is required for USB-C Power Delivery.

FAQ | Do I need an upgraded media drive to use an MTP license?

Published May 4th, 2023 by Steve Gallagher

Answer If you are updating a Q-SYS Core processor's Multi-Track Player (MTP) to play more than 16 channels, you must purchase, activate, and install either an MTP-32, MTP-64, or MTP-128 license. To use any of these licenses, the Core must have an upgraded media drive.

Tech Note | M2-MD Installation Guide

Published March 14th, 2025 by Steve Gallagher

Information The information below applies to installation of M2-MD Series media drives for Core Nano, Core 8 Flex, and Core 510 Processors. For information on M2-MD playback, see Tech Note | Q-SYS Media Drive Playback and the Licensing topic of Q-SYS Help. Note Q-SYS Core Processors manufactured with Q-SYS Designer firmware version 7.0.0 or later re

FAQ | Where can I find compliance information for MP-M Series mixers?

Published August 20th, 2024 by Steve Gallagher

Answer Compliance documents for the MP-M Series mixers can be found on the product pages below: MP-M40 MP-M80 MP-MFC

FAQ | Does the UC-MTR-L compute bundle support 21:9 aspect ratios?

Published December 18th, 2024 by Steve Gallagher

Answer Yes, the compute is capable outputting 21:9 when configured for Front Row mode.

Troubleshooting | Softphone Dialer not working as a pin pad in Q-SYS 9.0.0 and later

Published May 8th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series Core processors Software QDS 9.0+ Problem Softphone Dialer not working as a pin pad in Q-SYS 9.0.0 and later. Causes Changes to the program architecture requires additional configuration to use softphone dialer as a pin pad. Solution | Workaround If your Softphone Dialer no longer works as a pin pad after upgr

FAQ | Do the Q-SYS NL-C4 and Q-SYS NL-P4 have a light ring like the Q-SYS NL-SB42?

Published April 17th, 2023 by Steve Gallagher

Answer The Q-SYS NL-C4 and Q-SYS NL-P4 do not have a light ring, as this feature is limited to the Q-SYS NL-SB42. They do, however, have a status LED that is used to indicate device status and device identification.

FAQ | Will Speaker Spotlight and/or Presenter Spotlight be supported on the older SVC server, or is upgrade to the VSA-100 necessary?

Published June 27th, 2025 by Steve Gallagher

Answer Currently the SVC servers do not support VisionSuite Designer and the new features (Speaker Spotlight, Voice Activity Detection). This is actively being explored by our Engineering and Development teams.

How To | Transmiting a single stream to multiple Cores

Published May 9th, 2023 by Steve Gallagher

Procedure With Core-to-Core streaming, a situation may arise where you need to transmit audio from one Q-SYS Core processor to multiple Cores. Since Q-LAN streams are unicast, this is not possible with Q-LAN Transmitters - a transmitted Q-LAN stream can only be selected on a single Q-LAN Receiver. If you attempt to select the same Q-LAN stream on mu

How To | Wiring WCP-1 to the GPIO Input on a Q-SYS device

Published May 4th, 2023 by Steve Gallagher

Procedure The best way to wire the WCP-1 to Q-SYS devices (Core 110f, Core 8 Flex, I/O 8 Flex, or NV-32-H) is to use 3 wires: The CW pin is wired to the +12VDC screw The CCW pin is wired to the GND screw The W pin is wired to the GPIO Input screw Make sure to set the GPIO Input type as "Potentiometer (10k ohm, 12v)”. See the diagram below.

Known Issues | Q-SYS Designer Software v.10.0.2

Published October 9th, 2025 by Steve Gallagher

EXPAND ALL Audio Peripherals and Components CXQ - Selectable Filters Feature - Filter not reset after amp standby Issue: CX-Q amplifiers fail to reapply loudspeaker Intrinsic Correction™ IIR filtering after exiting standby mode for some speaker types. This behavior can result in full-range audio being sent to high-frequency drivers, potentially degr

FAQ | Who should I contact for more information about the warranty of my Q-SYS product?

Published December 19th, 2024 by Steve Gallagher

Answer For additional information, please contact your regional customer care or sales representative.

FAQ | Will Asset Manager still be available in Q-SYS Designer versions previous to 10.1?

Published November 19th, 2025 by Steve Gallagher

Answer The current list of assets in the legacy Asset Manager will continue to work, but no new releases will be included and only critical bug fixes will be added. All new releases will be added to Q-SYS Library only after launch with Q-SYS Designer 10.1.

FAQ | Are there limitations for the Debug Window?

Published May 9th, 2023 by Steve Gallagher

Answer The Debug Window has a running limit of the last 64 lines from the start of a script running. This limitation applies to Block Controller and Text Controller. If there are instances where more lines need to be viewed, it may be best to add a separate Text Field and add debug information and other related content to that.

Troubleshooting | Bluetooth Headset Is Not Working With Hovermon

Published January 31st, 2023 by Steve Gallagher

Problem Hovermon audio will not output from Bluetooth headset. Causes When set as the Windows Sound Output Device, some Bluetooth headsets will not operate with the default WASAPI audio mode. Solution | Workaround In QDS, go to File > Preferences In Hovermon: Driver, set the driver mode to Direct Sound Click OK

How To | Connecting to a second remote IP subnet for VoIP lines

Published May 3rd, 2023 by Steve Gallagher

Procedure If you have already set a Gateway on one of your Core's LAN ports to communicate with a remote IP subnet and need to add an additional remote IP subnet for a VoIP line, you should add a static route. Caution DO NOT configure a Gateway on more than one LAN interface. This is known to cause communication and other issues on a Core processor

Awareness | PL Series EASE Guide

Published January 23rd, 2024 by Steve Gallagher

Information This article provides details of the PL Series gll files for EASE Focus. The gll files are packaged together for convenience and may be downloaded from the PL Series product pages, or by clicking here. MAX SPL Notice Prior to the release of PL Series, QSC has aligned the max SPL of the EASE gll with its Max SPL PEAK calculated catalogue

FAQ | Where to assets install with the new Asset Installer workflow?

Published November 26th, 2025 by Steve Gallagher

Answer By default, Q-SYS Designer will install the assets to the following folder on your local PC: Documents > QSC > Q-Sys Designer > Assets If you have changed your Asset Directory in Designer Preferences then it will be installed to the chosen directory. To check your Asset Directory, go to File > Preferences… and look for Asset Direc

FAQ | What is the SDI output of NC Series PTZ cameras and PTZ-IP Series cameras?

Published April 17th, 2023 by Steve Gallagher

Answer Q-SYS NC Series PTZ cameras (NC-12x80 and NC-20x60) can output SDI type A or B. (Also note that NC Series PTZ cameras support the usage of either HDMI or SDI, but not both simultaneously.) Q-SYS PTZ-IP Series cameras (PTZ 12x72 and PTZ 20x60) will output SDI type A only and cannot switch between A or B.

How To | Testing External Control Protocol (ECP) commands with Telnet

Published May 9th, 2023 by Steve Gallagher

Procedure Testing ECP commands with Telnet is a useful tool. If you are having issues controlling Q-SYS with a third-party control system, testing with Telnet can help pinpoint where the issue is. For example, if you can successfully connect to a Q-SYS Core processor over Telnet and send commands, then you are likely dealing with an issue related to

Awareness | Asset Manager Release 04.23.24

Published April 23rd, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Ampetronic C-Series Drivers v1.0 Release Notes Initial Release Summary Asset Description - This Q-SYS Plugin supports any network or Dante enabled C Series drivers. For authentication and control the amplifier must be running firmware version 1.5.2 or above, lower firmware versions will provi

FAQ | Can I connect to a Core over WiFi in Q-SYS Designer?

Published September 17th, 2024 by Steve Gallagher

Answer Yes, it is possible to connect to a Core over a WiFi connection from Q-SYS Designer for puposes of system monitoring and adjusting component settings. The WiFi access point used with the connecting PC must be on the same network subnet as the Core. Note This use case is only for system monitoring and adjusting component settings. Q-SYS does n

FAQ | Does Q-SYS recommended specific amplifiers for the Q-SYS PL Series loudspeakers?

Published June 5th, 2023 by Steve Gallagher

Answer We recommend the Q-SYS CX-Q 4CH network amplifiers in combination with the PL Series loudspeakers. This lets you take advantage of the benefits provided by Q-SYS, such as custom loudspeaker voicings and filter sets, flexible AV routing, and intuitive control and remote monitoring via Q-SYS Reflect.

How To | Setting dim and off timeouts for a TSC Series touch panel

Published May 4th, 2023 by Steve Gallagher

Procedure To set the Dim Timeout and Off Timeout for a TSC Series touch panel, double-click the Status/Control component and set those respective controls under the Screen Control section. This sets the time from when the screen was last touched until the screen is dimmed or turned off, from 0 to 9999 minutes (with 0 equating to never timing out). T

FAQ | Is the new VisionSuite replacing Seervision and ACPR?

Published June 27th, 2025 by Steve Gallagher

Answer VisionSuite available in Q-SYS Designer v10 is a major upgrade, now native to QDS as opposed to a plug-in. New functionality is added that overcomes previous limitations and manual efforts of ACPR. While Q-SYS will continue to support earlier versions for the foreseeable future, this is the new direction of VisionSuite.

FAQ | Do I need to physically parallel speaker outputs for CX-Q Series amps?

Published January 31st, 2023 by Steve Gallagher

Answer CX-Q series amplifier output configurations are programmed via Q-SYS design deployment. As the file coding alters the configuration based on the design needs, there is no need to physically alter the output wiring. When the output is configured as ABC or ABCD paralleled, internally they are wired together by using relay contacts. We recommend

FAQ | Does the NV-21-HU support Core Mode?

Published August 8th, 2023 by Steve Gallagher

Answer No, the NV-21-HU does not support Core Mode

FAQ | How many video streams does the USB-C connection support on the NV-21-HU?

Published August 8th, 2023 by Steve Gallagher

Answer The NV-21-HU supports a single stream from the USB-C connection.

How To | Pulling RTSP streams from PTZ-IP Series cameras using QDS 9.2.1 and below

Published May 2nd, 2023 by Steve Gallagher

Procedure Q-SYS PTZ-IP cameras support RTSP streaming, both unicast and multicast. You can pull these streams with the following URLs. Note: These do not apply to NC Series cameras. Unicast streaming URLs for Stream 1 and Stream 2, respectively: rtsp://<camera_IP>/stream1rtsp://<camera_IP>/stream2 Multicast streaming URLs for Stream 1

Error / Status | TSC-80-G2: "Missing - Unsupported hardware revision" error in Designer

Published May 3rd, 2023 by Steve Gallagher

Affected Products Hardware Model/Series TSC-80-G2 Software QDS 9.2.0 & ealier Message "Missing - Unsupported hardware revision" error in Designer for TSC-80-G2. Definition Newer TSC-80-G2 touch screen controllers shipped after August 1, 2021 (with serial numbers after X26210001) require Q-SYS firmware version 9.1.2 or later. This error occurs if

FAQ | Is hardware included for mounting Q-SYS QIO Series I/O expanders to the rack mount kit?

Published January 31st, 2023 by Steve Gallagher

Answer Yes. Hardware is included for mounting Q-SYS QIO Series I/O expanders to the rack mount kit, with the exception of the screws required to secure the tray to your rack rails. Three blank panels are also provided to make for a clean installation and optimized rack airflow.

FAQ | Will Seervision still track a presenter if the person isn’t looking at the camera, or wearing a face covering?

Published October 25th, 2023 by Steve Gallagher

Answer Yes, the Seervision solution uses full-body tracking to ensure reliable and smooth tracking even if a presenter turns their back to the camera or if they are wearing a face covering.

How To | Tracking Redundant Core Usage From a 3rd Party Control System

Published April 17th, 2023 by Steve Gallagher

Procedure There are three methods to track Redundant Core usage: Using ECP This is documented in our Help file: A TCP/IP connection should be maintained with both Cores. The status of each Core should be periodically polled using the Status Get command. All other commands should be directed to the current "active" Core, as determined by the status p

How To | Configuring a Q-SYS network amplifier to drive a 70V load while in standalone mode

Published May 4th, 2023 by Steve Gallagher

Procedure As long as the specification of the amplifier is capable of driving a 70V load while running each amp channel as discrete individual amp channels, you can configure a Q-SYS network amplifier to drive a 70V load in standalone mode. Note that there is no specific setting for 70V operation - the operation is determined by the speaker profile

FAQ | Does the Q-SYS NL-SB42 include a microphone in the soundbar?

Published April 17th, 2023 by Steve Gallagher

Answer There are no internal microphones on the Q-SYS NL-SB42 soundbar.

Troubleshooting | Dante device using unicast when a multicast stream is available

Published January 31st, 2023 by Steve Gallagher

Problem Dante device (such as unDNEMO) using unicast when a multicast stream is available. Cause Some devices, such as Biamp Tesira, default to using a 32-bit PCM stream. Any multicast stream from the Tesira therefore uses 32-bit PCM. Devices configured to use 24-bit PCM are unable to use this stream and instead create a unicast stream of 24-bit PCM

Tip | Extron control of PTZ cameras

Published May 10th, 2023 by Steve Gallagher

Advice When sending a named control button press for a Q-SYS PTZ camera to move, some Extron devices may not allow a value of 0 for the button release to stop movement. If this occurs, a csv string may resolve the issue: csv value 1 for button press - move csv string 0 for button release - stop

FAQ | Can I use the Q-SYS conference camera as a standalone device?

Published June 5th, 2023 by Steve Gallagher

Answer QSC PTZ-IP and NC Series cameras are Q-SYS peripheral devices and require a Q-SYS Core to operate.

Awareness | Asset Manager Release 11.04.25

Published November 4th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases AD-DA.ca EzJSON v1.0.1 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: This Q-SYSplugin provides JSON encoding and decoding functionality, allowing you to easily works with JSON data within Q-SYS designs. Features: Encode Mod

Tech Note | Q-SYS Media Drive Playback

Published October 30th, 2024 by Steve Gallagher

Information The purpose of this technical note is to explain the Q-SYS Core Processor models’ onboard media playback systems, covering these three topics: Audio storage of the Q-SYS Core Processor models Media upgrade options available for each model Upgrading to larger playback options Core Model Default Storage A Q-SYS Core Processor’s default med

FAQ | Does the UCI Script editor require a scripting license?

Published May 4th, 2023 by Steve Gallagher

Answer Scripting UCIs in the UCI Script tab in Q-SYS Designer software does not require a Scripting Engine feature license. For more information about scripting UCIs with the UCI Controller feature, see the UCI Controller topic.

Awareness | USB Connections Explained

Published November 17th, 2023 by Steve Gallagher

Information How USB Works USB technology uses a four-wire bus that consists of two power wires and two data wires. The power wires supply power to the devices, while the data wires transfer information between the devices and the computer. Host | Hub | Peripheral Host: PC, or other main controller. Hub: Allows for additional connection points to the

Awareness | Digital Input (TTL3) configuration and behavior for QIO-GP8x8

Published September 21st, 2023 by Steve Gallagher

Information The following is an example of general configuration and behavior for Digital Input (TTL3) setup on the QIO-GP8x8. This setup is typically used to interface with external devices with a TTL Logic output. Requirements Logic output of upstream device should be +5 or +3.3 VDC signal in “high state”. YS input is 5 VDC tolerant. Threshold for

FAQ | Where do I check my support case status?

Published October 10th, 2024 by Steve Gallagher

Answer Cases are updated in the Q-SYS Support Portal. Login with your QSC ID and you can see your current status and message your assigned support tech as needed.

Troubleshooting | Core 110f will not boot/respond

Published January 25th, 2023 by Steve Gallagher

Problem Core 110f is stuck in boot cycle or will not respond. Systems logo may also be showing on display. Causes A corruption of the Q-SYS OS may have occurred. A possible hardware failure has occurred. Troubleshooting Steps Does the Core 110f indicate power? Yes No Does power cycling the device restore function? Yes No Problem resolved

How To | Return the length of a table in Lua

Published May 4th, 2023 by Steve Gallagher

Procedure To obtain the length of a table, use the length operator (#) in front of the table. For example: myTable = {"value1", "value2", "value3"} print(#myTable)

Awareness | Potentiometer (10K Ohm, 12V) configuration and behavior for QIO-GP8x8

Published September 21st, 2023 by Steve Gallagher

Information The following is an example of general configuration and behavior for Potentiometer (10K Ohm, 12V) input on the QIO-GP8x8. This setup is typically used for level control. Requirements Should be a 10K linear potentiometer. “Whetting” requires voltage from 12 VDC pin. “Wiper” feeds variable voltage to GPIO input. Requires Ground connection

FAQ | What is phantom power?

Published November 21st, 2024 by Steve Gallagher

Answer Condenser microphones require a polarizing voltage and power for their built in amplifiers. Sometimes provision is made to supply this voltage directly though the microphone cable. The procedure is called phantom powering. Most commonly 48 VDC is supplied by mixing consoles, though 24V supplies are widely used. Phantom powered microphones can

FAQ | If the Q-SYS NV-32-H network video endpoints are connected to a managed network switch, what are the minmum configuration requirements (latency, bandwidth, etc) for the switch port?

Published January 31st, 2023 by Steve Gallagher

Answer The Q-SYS NV-32-H network video endpoints operate on the same switching and infrastructure requirements as Q-LAN audio (see Q-SYS Networking Requirements ). However, high-bandwidth switching backplanes and non-blocking switches can help to increase the number of network streams that can be utilized on the same network. When transmitting netwo

FAQ | How many WAN/Media Stream channels do the Core 8 Flex and Core Nano support?

Published May 9th, 2023 by Steve Gallagher

Answer Both the Core 8 Flex and Core Nano support up to 12 WAN/Media Stream Rx channels as well as 12 Tx channels. Additionally, the max number of receiver components (streams) is 6 and the max number of transmitting components (streams) is 6. For example, you can have 6 Media Stream Rx components with 2 channels each, but you cannot have 7 Media St

FAQ | Are there any Hotkeys or shortcut keys in Q-SYS Designer?

Published January 30th, 2023 by Steve Gallagher

Answer Yes, shortcuts are available in Q-SYS Designer. Shortcuts can be found within Q-SYS Designer, and are also listed below. From QDS: Press F1 or go to the Help menu and select help. Select the search using the term “shortcuts”. Q-SYS Designer Shortcuts: Objects Align Left Ctrl + L Align Top Ctrl + T Align Bottom Ctrl + B Align Right Ctrl +R Pac

Awareness | Understanding MFC port specifications on MP-M Series devices

Published May 2nd, 2023 by Steve Gallagher

Information The intent of this article is to provide additional information on the RJ-45 connectors used for the MFC ports on MP-M Series devices. These ports are used for interconnectivity between the MP-M40 or MP-M80 and one or more MP-MFC controllers. Caution Although the MFC ports use RJ-45 style connectors, they are used for serial communicatio

Troubleshooting | Core front panel display is blank or has visual distortion

Published May 4th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series Core processors Software n/a Problem Core front panel display is blank or has visual distortion. Causes This can be due to a loose front panel connection or possible PCB damage. Solution | Workaround Choose from the following symptoms for next steps: Blue power indicator is off and the LCD is dark Blue power

Awareness | Quality of Service settings across QLAN, Dante, and AES67

Published June 6th, 2023 by Steve Gallagher

Information Q-LAN, Dante, and AES67 audio transports all use DSCP markings to show the importance of time-sensitive packets on the network. The Ethernet infrastructure is then in turn configured to prioritize packets with the desired markings above others. The markings associated with each protocol are as follows (highest to lowest priority, top to

Troubleshooting | NV-32-H is displaying a Q-SYS Ecosystem status screen

Published January 31st, 2023 by Steve Gallagher

Problem NV-32-H is displaying a Q-SYS Ecosystem status screen instead of running design. Causes When an NV-32-H is not active in a running design, a Q-SYS Ecosystem status screen will display on all HDMI outputs. This screen shows pertinent information including Device Name, Firmware version, Model, Serial Number, as well as network information for

Known Issues | Q-SYS Designer Software v.10.0.1

Published September 29th, 2025 by Steve Gallagher

EXPAND ALL Audio Peripherals and Components CXQ - Selectable Filters Feature - Filter not reset after amp standby Issue: CX-Q amplifiers fail to reapply loudspeaker Intrinsic Correction™ IIR filtering after exiting standby mode for some speaker types. This behavior can result in full-range audio being sent to high-frequency drivers, potentially degr

Awareness | Asset Manager Release 07.30.24

Published July 30th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Panasonic Projectors v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description - Panasonic Projectors plugin for control of any projector in the Panasonic projector line. Product Description - Panasonic projectors create engaging e

Awareness | Removed Hardware Support in Q-SYS Designer 10.0

Published May 16th, 2025 by Steve Gallagher

Information With the release of Q-SYS Designer Software 10.0, the following hardware will no longer be supported. If using any of the listed hardware, you must use previous versions of QDS. Core 1100 Core 3100 Core 110f w/ 2GB RAM (shipped approximately up until 2017-APR) I/O-8 Flex I/O-22 I/O-Frame PS-1600G/H PS-1650G/H TSC-7t TSC-7w PTZ-12x72 PTZ-

FAQ | What type of Q-SYS Control feature license for vCore are available?

Published August 9th, 2023 by Steve Gallagher

Answer The Q-SYS Control feature license for vCore includes the product key, the scripting engine and UCI deployment feature license along with a choice of a 3 or 5 year maintenance plan.

FAQ | How many audio channels are accommodated per Dante flow?

Published May 10th, 2023 by Steve Gallagher

Answer Different products accommodate different quantities of audio channels per flow. For example, a Shure mic uses one flow per 4 channels. A fifth channel requires a new flow. In contrast, an Attero Tech unDIO2x2 uses one flow for two channels. A flow can have up to 4 audio channels. In the Software Dante RX component, refer to the Rx Flows contr

Troubleshooting | Attero Tech unIFY Control Panel opens then closes immediately

Published May 18th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series n/a Software unIFY Control Panel Problem Attero Tech unIFY Control Panel opens then closes immediately. Causes A problem can be encountered when trying to launch if the previously selected network adapter is for some reason no longer valid. Solution | Workaround The following steps will reset the network devic

Troubleshooting | Mouse pointer hidden behind UCI in UCI Viewer

Published April 17th, 2023 by Steve Gallagher

Problem In UCI Viewer application, the mouse pointer is hidden behind the displayed UCI. Causes The pointer will be inaccessible when UCI Viewer is set to Touchscreen Control Mode. Solution | Workaround To return to normal operation (with the mouse pointer visible), deselect Touchscreen Control Mode in the UCI Viewer menu bar or settings list.

FAQ | Can I configure the NV-21-HU to encode video from the HDMI input and use the USB-C connection for device charging and AV Bridging?

Published August 8th, 2023 by Steve Gallagher

Answer Yes. Note External power supply is required for USB Power Delivery.

Awareness | Understanding USB Drivers

Published November 17th, 2023 by Steve Gallagher

Information Plug-and-Play Drivers Plug-and-Play driver technology allows a device to be connected to a host device and begin operating almost immediately with no additional setup. Note This is the recommended device driver type for use with Q-SYS devices. Using Non-Standard Drivers Specialized drivers, which are not supplied just by the plug-and-p

Troubleshooting | MTR component displays "Fault - MTR not connected"

Published January 31st, 2023 by Steve Gallagher

Problem MTR component status shows "Fault - MTR not connected" Causes You might not be using a Teams certified compute device The Teams compute device may not be powered on The Teams compute device may not be connected to the network The network / firewall may be blocking port 2112 Solution | Workaround Check that your compute device is a Microsoft

Tip | Understanding the Windows Audio Test playback tones when using USB Audio Bridging

Published January 31st, 2023 by Steve Gallagher

Advice When testing Windows Audio devices playback in the Sound Control Panel, Windows will play a descending tone for all odd numbered channels and an ascending tone for even numbered channels. A stereo device will play both of these tones. Mono devices such as the Echo Cancelling Speakerphone will only play the descending tones. This can be confir

Tip | Using Wireshark To Detect Duplicate IP Addresses On Your Network.

Published January 31st, 2023 by Steve Gallagher

Advice Whether commissioning or troubleshooting a system, duplicate IP addresses can lead to a number of issues. Wireshark is a useful tool for scanning the network for possible issues including duplicate IPs. Use the steps below to scan for these issues. From the filter dropdown box, select arp.duplicate-address-frame. Begin a capture, this will di

FAQ | Is the Q-SYS QIO Series I/O expander power supply a wall wart or line lump/separate brick?

Published April 17th, 2023 by Steve Gallagher

Answer The Q-SYS QIO Series I/O expander power supply is an in-line power supply with pre-stripped and pre-tinned leads on the DC side and a detachable region-specific mains cable on the AC side.

Troubleshooting | USB Video Bridge shows Status OK but unable to view PTZ camera streams on PC

Published January 31st, 2023 by Steve Gallagher

Problem USB Video Bridge shows OK status in Q-SYS. PC is however unable to view PTZ camera streams. Causes A few configuration and connection issues can prevent camera streams from properly passing over USB Bridging. Improper network configuration on the Core Peripherals communicating to the wrong NIC on the Core Network configuration of the PTZ is

Troubleshooting | NV-21-HU USB-C Compromised State

Published May 16th, 2025 by Steve Gallagher

Affected Products Hardware Model/Series NV-21-HU Software QDS 9.13.0 + Note Q-SYS LTS software is not affected. This issue is resolved in the Q-SYS Designer Software 10.0 release. Problem | Symptoms When connecting a ThinkPad X1 Yoga Gen 6 via USB-C (with either PD enabled or disabled), a message appears stating, "Compromised - The USB-C device ha

FAQ | Does Q-SYS work with Zoom SIP?

Published May 10th, 2023 by Steve Gallagher

Answer Yes. Zoom recently made changes to their certificates in August 2023 but the Core can also support the new certificates being used. This does not require any additional configuration on the Core to support the new certificates.

FAQ | Can I use multiple Cores in a single Q-SYS design?

Published May 10th, 2023 by Steve Gallagher

Answer No. A single design can contain only one Inventory instance of a Q-SYS Core processor.

Awareness | Calculating BTU output for servers and processors

Published May 4th, 2023 by Steve Gallagher

Information Calculating BTU output is important for understanding the HVAC capacity required to offset the heat output of your devices. Multiply the current draw in Amps by the operating Volts to calculate the Watts of power. Multiply the Watts by 3.412 to calculate an approximation of BTU/hr generated. Note: Devices using external power supplies m

Awareness | Asset Manager Release 03.05.24

Published March 5th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Q-SYS KNX IP Interface v1.0 Release Notes Released from BETA LG Consumer Displays v1.2 Release Notes Added control to select HDMI 4 for displays that support it Added controls to launch Always Ready Modes All 2024 OLED TVs including wireless M series and 8K models support Always Ready. Note

FAQ | Where do I find plugins supported by QSC?

Published May 4th, 2023 by Steve Gallagher

Answer Supported QSC plugins can be found in Asset Manager. In Q-SYS Designer Software, go to Tools > Show Asset Manager.

Known Issues | Q-SYS Designer Software v.10.1.0

Published November 7th, 2025 by Steve Gallagher

EXPAND ALL Audio Peripherals and Components Core 24f in I/O Core 24f Mode currently incurs additional 1.75 mS of latency Issue: Using a Core 24f in I/O-Core 24f mode currently incurs an additional 1.75 mS of latency, round trip. Workaround: This issue is under investigation to be resolved in the next maintenance release. Earliest Reported Version: 1

FAQ | Is it possible to customize the LED color for Mute on the Attero Tech C1?

Published May 3rd, 2023 by Steve Gallagher

Answer It is not possible to customize the LED color on the C1. Blue is used to signify Mute to differentiate from the meter function, which uses red for high levels.

Tip | Controlling Banked Elements of a Q-SYS Component

Published January 27th, 2023 by Steve Gallagher

Advice When working in components in Q-SYS Designer, some control properties may be grouped or banked to ease on graphics space. If the design calls to use any banked operations in a UCI or for external control purposes (Named Controls), you MUST first set the component Bank Size Property to Not Banked. This ensures any created control tags are tied

Tip | Steps to ensure Dante network operates as expected

Published April 17th, 2023 by Steve Gallagher

Advice The following are three steps to make sure your Dante network is operating as expected: Clock Master: Indicated in the center of the main Dante Controller window just to the right of the buttons at the top. There should only ever be one clock master listed and it should be named and should never change. If it changes without the original devi

FAQ | What is the maximum cable length for the Q-SYS NM-T1?

Published April 17th, 2023 by Steve Gallagher

Answer The Q-SYS NM-T1 uses standard Ethernet for communications and therefore a maximum cable length of 328.1 feet (100 meters) is recommended.

Awareness | Asset Manager Release 03.12.24

Published March 12th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Appspace Calendaring v1.0 Release Notes Initial Release Summary Asset Description - This Q-SYS plugin enables connection to Appspace scheduling resources to allow a user to see a schedule, but also create ad-hoc meetings from a Q-SYS User Control Interface (UCI). An accompanying sample design

Troubleshooting | USB Video Bridge PTZ White Balance Controls

Published January 27th, 2023 by Steve Gallagher

Problem Manual White Balance controls in USB Video Bridging components are not responding as expected for PTZ Series cameras. Causes The introduction of the NC Series cameras includes different parameter ranges than the previous models. The user interface in Q-SYS Designer reflects these specifications. Solution/Workaround The following steps may be

Tip | Translate and test hexadecimal and ASCII controls using Packet Sender

Published September 24th, 2024 by Steve Gallagher

Advice When controlling various third party devices, it is sometimes necessary to translate the control messages between hexadecimal and ASCII protocols for compatibility with the receiving device. While there are many application that can serve this purpose, Packet Sender is useful for both translation and testing the send/receive strings for confi

Awareness | A4Mio AES67 stream channel count

Published May 5th, 2023 by Steve Gallagher

Information The Attero Tech Axon A4Mio transmits 8 channel AES67, like the A8Mio, even with only 4 input channels. If sending AES67 audio to an AES67 RX block in a Q-SYS design, you must change the channel count of the AES67 RX block to 8 channels (instead of 4) to successfully connect to the stream.

Error / Status | "USB Device Descriptor Failed" in Windows Device Manager when connecting a Core

Published May 3rd, 2023 by Steve Gallagher

Affected Products Hardware Model/Series Core Processors Software Windows Message "USB Device Descriptor Failed" in Windows Device Manager when connecting a Core. Definition The USB bridging component becomes corrupted and Windows will not see the bridge as a device. Solution | Workaround To resolve: Disconnect the USB cable from the computer. Back

How To | Setting up an AES67 stream on a Dante device

Published January 26th, 2023 by Steve Gallagher

Procedure To use AES67 on a Dante device: Enable AES67 on the device in Dante Controller and reboot Create an AES67 multicast stream with the desired channels in it Note: Although most Dante devices can be configured to support AES67, not all have the function enabled. The steps below show how this is done: In Dante Controller, open Device View by

FAQ | Can I use the Q-SYS NM-T1 onboard proximity sensor for functions other than mute?

Published April 17th, 2023 by Steve Gallagher

Answer Yes. The Q-SYS NM-T1 proximity sensor can be used to control any device by exposing the control pin in Q-SYS Designer Software.

Tip | Handling general camera focus issues

Published May 9th, 2023 by Steve Gallagher

Advice While continual blurriness on a Q-SYS camera could indicate a hardware issue, temporary blurriness is usually related to: The lighting level in the room The camera is unable to properly auto focus on startup (such as exiting Privacy Mode). In such instances: Try re-triggering Auto Focus (AF) mode Try moving the focus/position to a high contra

Awareness | Asset Manager Release 09.02.25

Published September 4th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases AD.DA.ca Webhook v1.1 Release Notes Initial Release to Asset Manager Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: This plugin for the Q-SYS ecosystem establishes a web server that acts as an HTTP webhook listener, allowing external services such as web

FAQ | What are the specifications for the QIO-PSU?

Published February 7th, 2023 by Steve Gallagher

Answer The QIO-PSU is a re-branded MEAN WELL GST90A24. The output voltage is 24V with a rated current of 3.75A, and a maximum output of 90W. For more information, see the MEAN WELL product page below: https://www.meanwell.com/webapp/product/search.aspx?prod=GST90A

FAQ | Can a Core initiate a three-way call?

Published January 31st, 2023 by Steve Gallagher

Answer Cores are unable to make a three-way call from the VOIP status block. The conference call must be initiated from another phone or via DTMF commands if your phone server supports them. Note DTMF command use is dependent on provider support and is set up on the provider side. Once configured, commands can then be set up for a Core to send.

Troubleshooting | Attero Tech C1 controller not responding after firmware update

Published April 17th, 2023 by Steve Gallagher

Problem After firmware update, the Attero Tech C1 controller does not respond. Causes The Attero Tech C1 firmware history has involved significant feature updates and changes. This has caused some incompatibility with previous saved menus/presets. Solution | Workaround Before updating, make note of the menu structure/settings. If a unit fails to con

FAQ | Is the Q-SYS QIO Series I/O expander power supply region-specific?

Published April 17th, 2023 by Steve Gallagher

Answer The Q-SYS QIO Series I/O expander power supply itself is universal with global compliance. There are region-specific SKUs which determines the power cord type included: US, EU, UK, AU, IN, JP, or CN.

Awareness | Asset Manager Release 11.26.24

Published November 26th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Analog Way 4K Presentation Switchers v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description - Use this plugin to connect to and control Analog Way Alta or Midra devices. Product Descriptions - Midra™ 4K Presentation switchers Th

Factory Reset | I/O-USB Bridge

Published January 27th, 2023 by Steve Gallagher

Procedure Use the following steps to reset an I/O-USB Bridge to its factory default settings: Insert a straightened paper clip or similar small tool into the opening marked “Reset”. Press and hold the button for 10 seconds, then release.

Troubleshooting | Core Manager is greyed out in Tools menu

Published August 28th, 2024 by Steve Gallagher

Affected Products Hardware Model/Series Software Q-SYS Designer (versions 8.0 +) Problem | Symptoms When accessing the Tools menu in Q-SYS Designer Software, Show Core Manager appears greyed out. Causes | Verification Q-SYS Designer is running in Emulation mode, or disconnected from a Core. Q-SYS must be connected to a running design to access Cor

FAQ | What counts as a peripheral in respect to the Commercial AV Bundle scaling license and its ability to scale the number of peripherals within a single system?

Published April 17th, 2023 by Steve Gallagher

Answer With respect to this the Q-SYS Commercial AV Bundle scaling license, peripherals include native Q-SYS cameras, Q-LAN I/O, NV-32-H, TSC Series touchscreens, Paging Stations, Extensions and plugins with their “Is Managed” property set to “Yes”. It does not include Streaming I/O, Loudspeakers, Scripts or plugins with their “Is Managed” property

Tech Note | Using External Commands Via TCP from Doremi or DOLBY IMS Cinema Servers

Published March 10th, 2025 by Steve Gallagher

Information QSC Q-SYS Core Processors can be set up to accept external commands from different media servers, including those made by Doremi and Dolby IMS. This technical note describes how to make use of this ability for Doremi and Dolby IMS servers only, as they may require extra characters to be added. The media network will be set up in a way th

How To | Selecting multiple files in Core Manager

Published May 4th, 2023 by Steve Gallagher

Procedure In Q-SYS 9.2.0 and later, use the Ctrl key to select multiple files in the Files list. You can then drag them into a Playlist or batch delete them.

FAQ | Can the state of the Server Core X20r redundant power supplies be recognized in Q-SYS Designer Software?

Published June 27th, 2025 by Steve Gallagher

Answer The status of each Server Core X20r redundant power supply will be reported in the Core Status component and will be available on a control pin. Additional details are available with Dell's iDRAC.

FAQ | Can I connect other network devices to QIO LAN (THRU) ports?

Published January 27th, 2023 by Steve Gallagher

Answer The QIO Series LAN (THRU) port is used for daisy chaining ONLY QIO devices. It is not recommended or supported to use other network devices connected to this port. Note: If daisy chaining QIO devices via LAN (THRU), they must be powered via the 24V inputs. PoE is not supported for daisy chaining.

Awareness | USB Distance Limitations

Published November 17th, 2023 by Steve Gallagher

Information USB 3.0 or USB-C cables must be 6 feet in length or less. Cables longer than 6 feet may have undetermined results. For more information, see USB Connection Requirements in Q-SYS Help. Note Hubs and extenders are not supported for use with Q-SYS hardware.

How To | Changing the CDN64 Dante Audio Bridge card IP address

Published May 9th, 2023 by Steve Gallagher

Procedure To change the CDN64 card IP address: Download the Dante Controller software from: https://www.audinate.com/products/software/dante-controller Install the software on a PC on the same network (IP subnet) as the Dante card. Start Dante Controller and click on the Device Info tab. Then double-click on Dante card once it is discovered. Click o

Awareness | PTP Support on QIO Devices

Published March 24th, 2025 by Steve Gallagher

Information QIO devices currently support Two-Step PTP but do not support One-Step PTP. In One-Step mode, the Sync message contains the precise timestamp directly, while in Two-Step mode, the accurate timestamp is conveyed through a separate Follow_Up message. This occurs only for systems using an external clock leader. When capturing PTP traffic

Tip | Avoiding Global Snapshots

Published January 26th, 2023 by Steve Gallagher

Advice What are Global Snapshots? The Global snapshot bank contains all of the read/write controls in your design. It consists of the Global snapshot bank and the Snapshot Controller Global component. You cannot add individual controls or components to the Global Snapshot Bank, unlike user-defined snapshot banks. The Global snapshot bank is automati

FAQ | How will Core 110f v2 manifest itself in Q-SYS Designer Software?

Published January 31st, 2023 by Steve Gallagher

Answer With a Core 110f selected in your design, you will see a new item in the Core Properties panel that allows you to select GPIO = Yes / No. With “Yes” selected, GPIO Components will be available in the Inventory for design. With “No” selected, GPIO Components will not appear in the Inventory. Existing Designs containing a Core 110f will default

Troubleshooting | Dante Audio Produces Clicks and Pops In the Signal Path

Published April 17th, 2023 by Steve Gallagher

Problem Clicks and Pops present in Dante audio Causes Mismatched Dante sample rates Subscription Errors Network Configuration/Clocking Issues Solution | Workaround Check sample rates of devices to make sure nothing has changed (i.e device is at 44.1khz but source is 48khz) Delete and re-subscribe Dante subscriptions in Dante Controller See our Steps

Troubleshooting | AES67 Rx broken in QDS 9.7 with 3rd party Dante enabled devices

Published March 24th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series 3rd party Dante AES67 enabled devices Software Q-SYS Designer 9.7 Problem Attempting to receive AES67 audio from a 3rd party Dante device results in a “Compromised - Packet Missing” error and no audio is received. The AES67 Receiver > Details tab also shows a DSCP value of 0 with increasing “missing” counts

FAQ | Is internet access required for Q-SYS Library and Asset Installer operation?

Published November 19th, 2025 by Steve Gallagher

Answer As was the case with Asset Manager, you will need to have internet access to access Q-SYS Library and to install assets or updates to assets. Once the assets are installed locally, you will no longer need internet access to use them in your Design unless the asset itself requires internet access to use.

Factory Reset | Server Core X20r

Published May 20th, 2025 by Steve Gallagher

Procedure Use the following steps to reset a Server Core X20r to its factory default settings: Caution The following settings should be noted/backed up before performing a reset on the device: Clears running design Device name reset to factory default All IP configurations reset NIC set to Auto IP (DHCP) Network static routes deleted With the unit

FAQ | How do I increase the Multi-Track Playback channel limit on my Core that is running Q-SYS software version 10.0 or higher?

Published May 23rd, 2025 by Steve Gallagher

Answer For Cores running 10.0 or higher, you can purchase as many 32-channel playback licenses (SLMTP-32) as you need to reach the desired multi-track playback channel count. Cores running Q-SYS software version 10.0 or higher allow these licenses to be “stacked”, meaning that you can install multiple SLMTP-32 licenses on the same Core and their cha

FAQ | Is it possible to save and/or export a configuration with the Seervision User Interface?

Published October 25th, 2023 by Steve Gallagher

Answer It is possible to save a configuration (e.g., trigger zone and tracking zone position and logic). Those configurations can be directly recalled in the Seervision User Interface but cannot be exported at this time.

Factory Reset | Netgear M4250 (NS Series Gen 2) Network Switches

Published February 3rd, 2023 by Steve Gallagher

Procedure There are three methods that can be used to reset Netgear M4250 (NS Series Gen 2) Network Switches to its default settings: Note The procedures below restore the Q-SYS default settings to the NS Series Gen 2 switches. These instructions are not intended or supported for non-Q-SYS purchased switches. From AV UI Launch a web browser. In th

Troubleshooting | CX-Q amplifier shows the wrong model on the front panel and in Designer

Published May 8th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series CX-Q Series Software QDS Problem CX-Q amplifier shows the wrong model on the front panel and in Designer. Causes Unknown firmware issue. Solution | Workaround In the rare case that a CX-Q amplifier shows the wrong model number, follow this procedure to resolve: Back up your existing design file. Perform a Pinh

FAQ | Which 3rd party microphones are recommended for Speaker Spotlight?

Published June 27th, 2025 by Steve Gallagher

Answer Shure MXA920 or Sennheiser TCC2 are the recommended microphone models for use with VisionSuite Speaker Spotlight.

FAQ | What is the latency of the Q-SYS NL Series network loudspeakers?

Published April 17th, 2023 by Steve Gallagher

Answer All Q-SYS NL Series network loudspeakers are a native Q-LAN endpoint and provide the same Q-LAN latency 48kHz audio transport found on other Q-LAN devices.

FAQ | What versions of Q-SYS Designer supports my hardware?

Published June 17th, 2024 by Steve Gallagher

Answer Every Q-SYS device has an earliest compatible version of firmware from its release. In some instances, if component changes are made, that earliest supported version may also change. To help track these changes, we've built a Q-SYS Compatibility topic in Q-SYS Help. This allows you to track earliest supported versions of Q-SYS Designer for yo

FAQ | Is the Poly G7500 mute sync compatible with Q-SYS?

Published January 31st, 2023 by Steve Gallagher

Answer The Poly G7500 mute sync is compatible with Q-SYS, however on hook and off hook status is not.

FAQ | Can I route audio from the HDMI Input to the HDMI Output on the DPM300H?

Published January 31st, 2023 by Steve Gallagher

Answer The DPM300H does not encode audio to the HDMI Output. The HDMI Input strips the audio for processing while the HDMI Output of the DPM300H only sends the video. All audio is sent from the Dataport Outputs of the DPM300H to their respective channels/amplifiers.

Error / Status | Design License Requirements Have Changed

Published January 31st, 2023 by Steve Gallagher

Message Design License Requirements Have Changed Q-SYS Scripting Engine Q-SYS UCI Deployment Software Dante (License Type) Multi-Track Players (License Type) Definition This notification will only occur when emulating the first time a new licensed component is added to an existing design. Note: This is a new function in Q-SYS Designer 9.4 and later.

How To | Example GPIO Configuration for Fire Alarm Relay with Digital TTL

Published January 27th, 2023 by Steve Gallagher

Procedure Many installations include safety requirements for a system-wide mute when a fire alarm is triggered. In the case of Q-SYS installations, this is typically accomplished using GPIO available on our Cores and/or I/O endpoints. The steps below describe common settings for a system using Digital TTL relays. Add GPIO-input into your design for

FAQ | What is the maximum input level of the Q-SYS QIO Series audio I/O expanders?

Published April 17th, 2023 by Steve Gallagher

Answer The maximum input level of the Q-SYS QIO Series audio I/O expanders are +24 dBu.

FAQ | What is the maximum number of PL-LA line array loudspeakers that can be flown in an array?

Published June 5th, 2023 by Steve Gallagher

Answer The short answer is up to 12 PL-LA12 and 15 PL-LA8. PL-LA12 can also been flown with addition PL-SUB18 in the same array (up to 3). The precise number depends on the Factor of Safety, the frame angle and the Total splay angle. For a more information, see the PL-LA Series User Manual or the PL-LA Series Rigging Guide.

FAQ | Does USB AV Bridging require AEC?

Published October 10th, 2024 by Steve Gallagher

Answer The need for AEC in USB AV Bridging depends on the intended use case for the USB connection. If the system is used only for playback of audio and video in the presentation space with no microphones in use, then AEC is not needed. If two-way communication via conferencing software or phone systems will be used along with installed microphones,

FAQ | What is the output level range of the Q-SYS QIO Series audio I/O expanders?

Published April 17th, 2023 by Steve Gallagher

Answer The output level range of the Q-SYS QIO Series audio I/O expanders is -36 dBu to +24 dBu.

FAQ | What modes do the Q-SYS QIO-GP8x8 outputs support?

Published April 17th, 2023 by Steve Gallagher

Answer The Q-SYS QIO-GP8x8 outputs support the following modes: Digital Output, Raw Output, Open Collector.

FAQ | Will I be able to change IR commands on the Q-SYS QIO-IR1x4 within a running design ?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – the IR driver implementation will allow for run-time edits.

FAQ | What ports are used to connect to Q-SYS Reflect?

Published August 28th, 2024 by Steve Gallagher

Answer Q-SYS Cores use port 443 (HTTPS and WPS) to connect with Q-SYS Reflect cloud. Since this is a standard IT connection, additional network firewall connection should not be necessary. For more information, see the Getting Started topic in Q-SYS Reflect Help.

FAQ | What is the impedance of the Q-SYS NL Series network loudspeakers? Why is it not specified?

Published April 17th, 2023 by Steve Gallagher

Answer Unlike traditional passive loudspeakers, the Q-SYS NL Series network loudspeakers do not specify impedance since the driver in the series is matched to the amplifier and network interface for optimal performance.

FAQ | Can Q-SYS Library be used with LTS versions of Q-SYS Designer?

Published November 26th, 2025 by Steve Gallagher

Answer You can still use Q-SYS Library, but you will not be able to use the new Asset Installer workflow unless you use Q-SYS Designer 10.1 and above. You can add assets to My Library and then download them and add them to the proper directory, as needed.

Awareness | Q-SYS NS Series Gen 2 model numbers and default IP addresses

Published May 4th, 2023 by Steve Gallagher

Information The model numbers listed on the front panel of Q-SYS NS Series Gen 2 switches reflect only the NETGEAR model numbers. Use this table to match the NETGEAR models to the correct Q-SYS NS Series Gen 2 models. The default IP addresses are also shown. NETGEAR Model QSC Model Description Default IP Default OOB M4250-10G2F-PoE+ NS10-125+ 10-por

FAQ | Will Q-SYS Designer Software have an IR database included for the QIO IR1x4?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – a large IR database will be included with Q-SYS Designer Software v9.5 and beyond for the QIO IR1x4.

FAQ | Can I use a QSC PTZ camera as a Teams "Content Camera"?

Published May 4th, 2023 by Steve Gallagher

Answer No. QSC PTZ cameras are currently Teams certified as "Room" cameras only and not certified as "Content" cameras. If you try to use a QSC PTZ camera as a "Content Camera", you will receive a notification that the "Chosen content camera is not certified."

FAQ | How does the Q-SYS NM-T1 proximity sensing feature work?

Published April 17th, 2023 by Steve Gallagher

Answer The user must place a hand or other solid object over the microphone at a height of approximately 4-6”. When the Q-SYS NM-T1 microphone detects the hand or object, it will begin to incrementally light up the light ring in a fuel gauge style pattern. The user must hold a hand or object over the microphone until this pattern is filled in order

FAQ | What needs to be activated to use the Design Inspector?

Published September 17th, 2024 by Steve Gallagher

Answer No activation is necessary. The Inspector automatically checks your design in Design, Emulate, and Run modes. For more information, see the Inspector topic in Q-SYS Help.

FAQ | Does the NV-21-HU support dual streaming?

Published November 11th, 2024 by Steve Gallagher

Answer Q-SYS Designer v9.10 introduces the capability of dual streaming on the NV-21-HU. When in encoder mode, this allows the NV-21-HU HDMI and USB-C inputs to receive video simultaneously and transmit over the network via Q-SYS Shift. Note When dual streaming, source devices will be limited to 1080p60.

FAQ | Can the Q-SYS QIO-IR1x4 input be routed on demand to relay commands to one or more of the outputs?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – the Q-SYS QIO-IR1x4 input can be routed on demand. “Capture” and send is a covered use case.

Factory Reset | I/O-USB Bridge

Published January 31st, 2023 by Steve Gallagher

Procedure To reset an I/O-USB Bridge: Insert a straightened paper clip or similar tool into the opening marked "Reset". Press and hold the button for 10 seconds, and then release.

FAQ | Are Q-SYS Designer files programmed with the Core 110f compatible with the Core 24f?

Published June 27th, 2025 by Steve Gallagher

Answer As with any design needing a different Core model, one based on the Core 110f will need to be manually updated with the Core Properties Model and new inventory components added to be compatible with the Core 24f.

Factory Reset | Core 1100/3100

Published January 31st, 2023 by Steve Gallagher

Procedure The following steps may be used to restore a Core 1100/3100 to factory default settings: Insert a standard paperclip or other suitable tool in to the pinhole on the front of the Core250i/500ilocated just under the power LED. Hold for 10 seconds. The Core will reboot. Release the pinhole button and wait for reboot to complete. All settings

How To | Embedding audio to the NV-32-H HDMI output

Published January 30th, 2023 by Steve Gallagher

Procedure Use the following steps for embedding audio to the NV-32-H HDMI output: Add the Generic HDMI Display component. Change the Audio Source property to “Audio Input Pins”. This exposes the audio pins of the NV-32-H routing block, allowing audio to be mixed to the output.

FAQ | Does the SPA-Qf provide phantom power?

Published August 7th, 2023 by Steve Gallagher

Answer Yes, the SPA-Qf provides 48V phantom power.

Awareness | Asset Manager Release 10.14.25

Published October 14th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases SurgeX Display Pak+ v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: Integration of SurgeX DisplayPak+ PDUs into QSYS. Product Description: The SurgeX DisplayPak+ is an advanced AC power distribution unit featuring multi-

Factory Reset | Attero Tech Synapse Series Interfaces

Published October 10th, 2024 by Steve Gallagher

Procedure Use the following steps to reset an Attero Tech Synapse interface to its factory default settings: Using a paperclip or small screw driver, press the reset button access at the front panel. Hold the button for 5 seconds. If the screen was active, it will go blank. Release the reset button after the 5 seconds. The device will now restart. N

FAQ | Does the VSA-100 require a live internet connection, or is there an offline version?

Published June 27th, 2025 by Steve Gallagher

Answer An online connection is not required for the VSA-100 during design, calibration, or emulation. An online connection is required for licensing and commissioning.

FAQ | Can all Q-SYS Cores be used in a redundant setup?

Published September 19th, 2024 by Steve Gallagher

Answer Yes, all Q-SYS Core processors are capable of redundancy in a system. This requires two Core processors of the same model, with one configured in Q-SYS Designer as the redundant device. For more information and setup instructions, see the Core Redundancy topic in Q-SYS Help.

FAQ | Can a Core 510i in Peripheral Mode still be used for processing?

Published April 17th, 2023 by Steve Gallagher

Answer No. When a Core 510i is in Peripheral Mode (as configured in Core Manager > Utilities) and is therefore being used for I/O in a design, it cannot also act as the Core processor for the design.

FAQ | How do I get the drivers for the USL PCA-100?

Published May 3rd, 2023 by Steve Gallagher

Answer Create a Case through your QSC account and include the serial number with your request. We will build the driver file for your specific unit and send it to you with a secure file share.

FAQ | Does the Q-SYS QIO-S4 support anything beyond RS232?

Published April 17th, 2023 by Steve Gallagher

Answer Port 1 can be configured for RS232, RS422, or RS485. Additionally, all ports offer CTS and RTS pins.

FAQ | How big is the Q-SYS QIO Series I/O expander power supply brick?

Published January 31st, 2023 by Steve Gallagher

Answer The Q-SYS QIO Series I/O expander power supply brick is approximately 5.75 x 2.35 x 1.25 inches (146 x 60 x 32 mm).

FAQ | How much bandwidth is used by the Q-SYS AV-to-USB Bridging solution?

Published January 31st, 2023 by Steve Gallagher

Answer The bandwidths used in video streams will vary on the Q-SYS camera used. Data rates can be controlled by setting resolution and maximum data rate in Q-SYS Designer. Mediacast Stream Max Bandwidth Preview StreamBandwidth Total Bandwidth NC Series Cameras 25 Mbps 2 Mbps 27 Mbps PTZ-IP Series Cameras 12 Mbps 2 Mbps 14 Mbps Â

FAQ | How tall are the QSC AcousticDesign Series AD-DWL landscape loudspeaker system bollards?

Published January 31st, 2023 by Steve Gallagher

Answer The Q-SYS AD-DWL landscape loudspeaker system bollard are 30.16 inches (766mm).

FAQ | What is the typical latency from source to display for the NV-21-HU?

Published August 8th, 2023 by Steve Gallagher

Answer Q-SYS Shift moves video from the encoder to the decoder in less than two frames.

FAQ | Do NV-32-H (Core Capable) units include software-based Dante licenses?

Published January 31st, 2023 by Steve Gallagher

Answer NV-32H (Core Capable) units do not include software-based Dante licenses. This is the only Core that does not include Dante licenses, and therefore requires purchase for use of the feature.

FAQ | Do the Q-SYS QIO Series I/O expanders support daisy-chaining with PoE?

Published January 31st, 2023 by Steve Gallagher

Answer There is no standard for daisy-chaining PoE with Q-SYS QIO Series I/O expanders. If you wish to consolidate network runs, conserve switch ports, or add on later without pulling additional network cable, local DC power must be used which can be daisy-chained.

Troubleshooting | Q-SYS Designer takes a long time to emulate a design

Published May 3rd, 2023 by Steve Gallagher

Affected Products Hardware Model/Series n/a Software Q-SYS Designer Software Problem Q-SYS Designer takes a long time to emulate a design. Causes This can be due to a large amount of files being stored in the Temp location. Solution | Workaround To resolve: Close all instances of Q-SYS Designer Software. Press the Windows Key + R to open the Run dia

Troubleshooting | Q-SYS Designer Software won't install without an internet connection

Published January 31st, 2023 by Steve Gallagher

Problem Q-SYS Designer Software will not complete installation without an internet connection. Causes Q-SYS Designer Software (QDS) requires an internet connection for installation if the prerequisite Microsoft C++ libraries are not currently installed on the PC.Â This "sub" installer is included with the installer for QDS. Solutions Connect your PC

Troubleshooting | CXD-Q or CX-Q amplifier not muting from front panel

Published May 4th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series CXD-Q, CX-Q Series Software n/a Problem CXD-Q / CX-Q amplifier not muting from front panel. Causes Mute Lock is most likely activated on the device. Solution | Workaround Check the Mute Lock control in the Amp Output component in the running design. Turning off Mute Lock allows muting from the amplifier's fron

Troubleshooting | A4FLEX Extension Error - Fault - Invalid I/O CFG

Published January 31st, 2023 by Steve Gallagher

Problem A4FLEX Extension shows error: Fault - Invalid I/O CFG . Causes When the extension connects to an A4FLEX, it checks the IO configuration on the physical unit with that of the extension. If the unit has been pre-configured in unIFY Control Panel and the extension indicates a mismatch, that could indicate the extension is communicating with the

Troubleshooting | Design Prompts for Multitrack License On Core 110f When All Audio Players Are Stereo/Mono

Published January 31st, 2023 by Steve Gallagher

Problem Core 110f design is prompting for a multichannel license when all audio players are stereo and mono. Causes The Core 110f has a strict limitation of 16 channels for audio playback regardless of the channel count set to each player. Solution | Workaround Reduce your channel count by removing players or making all players mono. Add the media d

Troubleshooting | New version of Q-SYS Designer Software is not connecting to Core

Published May 4th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series Core processors Software Q-SYS Designer Software Problem New version of Q-SYS Designer Software is not connecting to Core. Causes This can occur if the Q-SYS Core processor is running older firmware. Solution | Workaround To communicate with the Core: Install the same version of Q-SYS Designer Software as the

Awareness | Asset Manager Release 01.28.25

Published January 28th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Netio Networked Power Socket v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: This plugin enables the control and monitoring of NETIO networked power socket products. It connects using an IP address, username, and passwor

FAQ | Are there compatible mud rings for NLC-4 loudspeakers?

Published June 5th, 2024 by Steve Gallagher

Answer Yes, the following mud rings are available for the NL-C4. Model Description AD-MR4 Pre-installed mud ring NL-C179 Zero bezel collar

How To | Create PTZ camera preset buttons

Published May 3rd, 2023 by Steve Gallagher

Procedure In a Q-SYS system with a PTZ camera, it might be desirable to have buttons that set the camera's coordinates to preset locations. This is easily achievable using the following steps: Create a new Snapshot Bank. Add the Coordinates text field from the PTZ control block to the Snapshot Ban Drag the Snapshot Bank into your design. Then, eithe

How To | Adding Q-LAN I/O to a design

Published November 25th, 2024 by Steve Gallagher

Procedure Use the following steps for adding Q-LAN inputs and outputs to a design: Q-LAN RX In your design, click + to add from inventory. Select Streaming I/O. Click Q-LAN Reciever. A Q-LAN RX component will be added to the Design Elements list. Drag the Q-LAN RX component to the design and wire as normal. For more information, see the Q-LAN Receiv

FAQ | What is the maximum number of NV Series devices (NV-21-HU and NV-32-H) I can use in a design on a Q-SYS Core?

Published August 8th, 2023 by Steve Gallagher

Answer Some Q-SYS Core Processors support a limited number of Q-SYS Peripherals (Core Nano, 8 Flex and NV-32-H). Please consult the website for these numbers. The Core110f supports a maximum of 32 NV Series devices. All other cores have no limit at this time.

Factory Reset | Core 250i / 500i

Published January 31st, 2023 by Steve Gallagher

Procedure The following steps may be used to restore a Core 250i / 500i to factory default settings: Insert a standard paperclip or other suitable tool in to the pinhole on the front of the Core 250i/500i located just under the power LED. Hold for 10 seconds. The Core will reboot. Release the pinhole button and wait for reboot to complete. All setti

FAQ | How does Seervision integrate into Q-SYS?

Published October 25th, 2023 by Steve Gallagher

Answer The Seervision solution integrates with Q-SYS NC Series network cameras via IP and delivers AI-driven presenter tracking.

FAQ | Is surface mounting hardware included for the Q-SYS QIO Series I/O expanders?

Published April 17th, 2023 by Steve Gallagher

Answer Surface mounting hardware is included with each Q-SYS QIO Series I/O expander with the exception of hardware to fasten the surface mount brackets to your specific surface (table, wall, display bracket, etc.).

Tip | General Bluetooth troubleshooting for Attero Tech devices

Published May 11th, 2023 by Steve Gallagher

Advice The following information is useful if you are running into some troubles in a general Bluetooth system. Device fails to pair with Attero Tech unit In cases where the Attero Tech unit is used in a high user volume installation, a previously paired device may not pair after several other users have also paired with the wallplate. This is due t

Awareness | Asset Manager Release 03.25.25

Published March 25th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Genelec Smart IP v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: This plugin enables seamless control of Genelec Smart IP Installation Speakers over an IP connection. Simply enter the speaker's IP address and connection

FAQ | Is the NV-21-HU plenum rated?

Published August 8th, 2023 by Steve Gallagher

Answer No, it is not plenum related.

Awareness | QSC Pro Audio Product Information

Published October 3rd, 2023 by Steve Gallagher

Information It looks like you are searching for information related to a QSC Pro Audio product. To get the information you need, please visit the QSC Knowledge Base .

FAQ | Do I need to purchase Q-SYS software?

Published September 23rd, 2024 by Steve Gallagher

Answer No. All Q-SYS software is available for free on the Software and Firmware page.

FAQ | What are the network cable requirements for Q-SYS devices?

Published January 27th, 2023 by Steve Gallagher

Answer The following minimum requirements should be considered when designing a system in the Q-SYS Ecosystem: 1000 Base-T gigabit Ethernet over Category 5e cable or better 8P8C modular connectors (RJ45) ASNI/TIA-568-B.2 wiring pin-out While not necessary, STP cabling may be used. Note: If using STP cabling, extra care should be taken not to introdu

FAQ | How do I know which beam is which in relation to the NM-T1 tabletop microphone?

Published April 17th, 2023 by Steve Gallagher

Answer Within the NM-T1 Q-SYS Designer Software component, each beam has an ID button. Pressing this button will cause the 90° segment of the light ring associated with that beam to blink yellow.

Awareness | Asset Manager Release 10.01.24

Published October 1st, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Activu vis|ability Control v1.0 Release Notes Initial Release to Asset Manager Summary Asset Description: The Activu vis|ability Control plugin is a simple control mechanism that communicates with vis|ability RestAPI to provide layout loading, script loading, and source placement based on xyw

Awareness | Asset Manager Release 06.11.24

Published June 11th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Alleo v1.0 Release Notes Initial Release Summary Asset Description - The Alleo Q-SYS plugin simplifies management of your Alleo Rooms displays. With a single connection, you can browse all available boards, effortlessly open or close any board on any connected display, navigate to specific lo

Awareness | Asset Manager Release 07.29.25

Published July 29th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Activaire Curator v1.1.2 Release Notes Re-released to Asset Manager with the following fixes and additions: Added: UI - Pagination for Generic UI page. Added: UI - Progress & remaining audio player bars for each Generic UI stream card. Added: UI - 10px buffer between all Generic UI cards. Add

Awareness | Asset Manager Release 02.25.25

Published February 25th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates FTD Prayer Time Scheduler v1.3 Release Notes Updated IACAD calculation method Samsung Commercial Display v1.4 Release Notes Bux fix: Lua error when serial port is offline Q-SYS VisionSuite (ACPR + Seervision) v90.0.5.1 Release Notes Please go to https://help.qsys.com/#VisionSuite/Visio

Error / Status | "Checking Firmware on Core(s) The remote server returned and error: (409) Conflict."

Published May 8th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series Core processors Software Core Manager Message "Checking Firmware on Core(s)The remote server returned and error: (409) Conflict." Definition When downgrading firmware from a Q-SYS Core processor that is running Q-SYS version 9.1.0 or higher, the message may appear when Q-SYS Designer Software checks the firmwa

Awareness | Switches with Known Issues

Published February 28th, 2025 by Steve Gallagher

Information Note This is not an exhaustive list, but rather a list of switches that, for one reason or another, failed to meet the real-time performance needs of Q-LAN. It is the responsibility of the user to verify switch compatibility. These switches are not recommended for Q-SYS deployments requiring real-time media distribution. Cisco Catalyst

FAQ | Are the signal generators in Q-SYS independent?

Published January 31st, 2023 by Steve Gallagher

Answer All signal generators in Q-SYS create signals independently. Multiple instances or channels on a single instance are decorrelated and will not null when tested by inverting signals and summing.

How To | Configuring VLC Player with the WAN Transmitter component

Published January 31st, 2023 by Steve Gallagher

Procedure Use the following procedure to configure VLC Player to receive from the WAN Transmitter component: For systems on the same network, add the WAN Transmitter component to the design. Connect the audio signals to the transmitter. In the properties for the transmitter, set the LAN port and IP address to the computer receiving the stream. Save

FAQ | Is any programming required for the Q-SYS NM-T1 mute sync with UC platforms?

Published April 17th, 2023 by Steve Gallagher

Answer When used with the Call Sync component within Q-SYS Designer Software, no programming is required for the Q-SYS NM-T1 mute sync with popular collaboration platforms such as Microsoft Teams and Zoom. Simply connect the microphone and HID Conferencing component to Room Sync and you're done!

FAQ | What happens to the warranty status if a Q-SYS product was not registered by the original owner?

Published December 19th, 2024 by Steve Gallagher

Answer If the product was not registered, the warranty defaults to the serial number and is based on the manufacture date.

FAQ | Will the existing Asset Manager still get updates?

Published November 19th, 2025 by Steve Gallagher

Answer The current list of assets in the legacy Asset Manager will continue to work, but no new releases will be included and only critical bug fixes will be added. All new releases will be added to Q-SYS Library only after launch with Q-SYS Designer 10.1.

Awareness | Asset Manager Release 06.10.25

Published June 10th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Command Send and Receive v1.1 Release Notes Added IsInteractive option to the properties panel for SSH connections. LG Consumer Displays 1.3.0.3 Release Notes Note Q-SYS Designer Software v10.0 or later is required for active feedback from the display. Add Reflect enablement Add support fo

FAQ | Do Q-SYS PTZ Cameras support UVC control?

Published January 31st, 2023 by Steve Gallagher

Answer Q-SYS PTZ Cameras do support UVC control. This option is off by default. To enable, set UVC to Yes in Properties.

Awareness | USB Video Bridge component always defaults to Camera 1

Published May 5th, 2023 by Steve Gallagher

Information If Auto Privacy is enabled on the USB Video Bridge and you have multiple cameras going through a Camera Router, then whenever a video application (such as Teams or Zoom) on the host computer attempts to use the USB Video Bridge, the camera router will automatically default to the Camera 1 input. This is by design, and allows the room to

Awareness | Date and Time Component: Specifiers "%s", "%P" and "%k" do not function in Emulate mode

Published August 26th, 2024 by Steve Gallagher

Information When running on a Core, for the Date and Time component, the time specifiers “%k“ should be Hour in 24-hour format with space preceding single digits, “%P“ should be Lower-case 'am' or 'pm' and “%s“ should be Unix Epoch Time timestamp. Running Core Examples In Emulate mode, the time specifiers do not show up at all or retains value f

Factory Reset | Q-SYS Page Stations (PS-1600H / 1600G or PS-1650H / 1650G)

Published January 31st, 2023 by Steve Gallagher

In some cases, it may be necessary to restore a Q-SYS Page Station to its factory default settings. Procedure Check that the Page Station is powered on by PoE or Aux power. The display must read "OfflIne". Enter the Offline Menu ( How To: Entering the Offline Menu of Q-SYS Page Stations ). Once in the offline menu, press the Talk/Start button once t

FAQ | Where can I download Q-SYS vCore + Control feature license?

Published August 9th, 2023 by Steve Gallagher

Answer The vCore image can be downloaded on the vCore product page. A Q-SYS vCore product license is required when deploying a Q-SYS design to any supported virtual environment (Hypervisor) running a vCore image. Please reach out to your Q-SYS sales contact for further details.

FAQ | What are the upcoming feature changes to the Core 110f processor?

Published January 31st, 2023 by Steve Gallagher

Answer The following features have been removed from all future Q-SYS Core 110f processors: Rear Panel 16 x 16 GPIO ports Front Panel OLED display 2x USB Type A ports

FAQ | Is the new sequencer component in Q-SYS Designer v10 a relative or absolute component?

Published June 27th, 2025 by Steve Gallagher

Answer The timings in the new sequencer component are relative. The delay between each sequence is based on the one before it.

FAQ | Do NL Series network loudspeakers work with Dante?

Published August 28th, 2024 by Steve Gallagher

Answer NL Series network PoE loudspeakers are not Dante compatible devices. A Core processor is required to send audio to the speakers. That said, utilizing a Core processor, Dante audio can be sent via Q-LAN to NL Series speakers.

FAQ | Do the mic/line inputs of the Q-SYS QIO Series audio I/O expanders offer phantom power?

Published April 17th, 2023 by Steve Gallagher

Answer Yes, the mic/line inputs of the Q-SYS QIO Series audio I/O expanders offer phantom power of +48 VDC.

FAQ | Do the PL-LA line array loudspeakers feature the same installation hardware as the QSC L Class line arrays?

Published June 5th, 2023 by Steve Gallagher

Answer No, the PL-LA line array loudspeakers are intended for permanent installation and feature integrated rigging hardware optimized for this purpose.

Awareness | Asset Manager Release 03.26.24

Published March 26th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Zoom Rooms Conferencing Sample Design v3.0 Release Notes Redesigned Simplified Setup Updated equipment to align with newer Certified products including Core 8 Flex and NC Series Cameras Two separate designs for different certified microphone options including Audio-Technica ATND1061 and Sennheiser

FAQ | Will my network switch work with Q-SYS?

Published June 30th, 2025 by Steve Gallagher

Answer Q-SYS does not qualify third-party switches for network compatibility. In most instances, configuring in accordance with the Q-SYS Networking Requirements topic in Q-SYS Help will result in a proper functioning system. For information about switches known to exhibit issues with Q-SYS, see Awareness | Switches with Known Issues.

Factory Reset | TSC-80-G2

Published January 31st, 2023 by Steve Gallagher

Procedure From an offline state (design is not deployed) Swipe up from the bottom of the screen Select the Factory Reset option. From an online state (design is deployed) In Configurator, select the touch screen from the list. Press the ID button in Peripheral Manager. This displays the offline menu on the touch screen. Select the Factory Reset opti

FAQ | Can I get more than 64 flows of Dante audio on a Core 510i?

Published May 4th, 2023 by Steve Gallagher

Answer The Q-SYS Core 510i processor supports a maximum of 128x128 Software Dante channels and 64x64 flows. If more flows are needed, it is possible to add up to two CDN64 Dante cards to the Core for a maximum of 256x256 Dante channels and 128x128 flows. Note: The maximum channel count of 128x128 from two CDN64 cards will max out the Core 510i's loc

FAQ | How will Q-SYS Designer Software reflect Q-SYS vCore + Control feature license?

Published August 9th, 2023 by Steve Gallagher

Answer If vCore Control is chosen as the Core processor in the design, Q-SYS Designer Software will hide all of the nonfunctional components (audio and video components) and notify the user that there are nonfunctional components in the design if already added (greyed out).

FAQ | I’m configuring the power budget of my switch. Do I have to use PoE+ on the NL Series network loudspeakers if it’s available?

Published April 17th, 2023 by Steve Gallagher

Answer By default, the Q-SYS NL Series network loudspeakers are configured to operate as PoE 802.3af Class 0 devices. Using Q-SYS Designer Software, the system designer has the option to allow PoE+ capability to be advertised to the connected switch or mid-span injector to boost the overall output power of the loudspeakers. This option is provided t

Awareness | Core 8 Flex / Core Nano LAN Controller Update

Published August 14th, 2024 by Steve Gallagher

Information Because of a component discontinuation, Core 8 Flex and Core Nano processors that shipped after approximately June 2024 contain a motherboard revision that uses an upgraded LAN controller. These units require firmware version 9.10 or higher. How to identify Cores with the updated controller The simplest method to identify the motherboard

Awareness | Zoom Plugin Unlisted from Asset Manager

Published May 9th, 2024 by Steve Gallagher

Information Back in December of 2022 we deprecated the Zoom Rooms plugin, meaning the plugin was still available if the “Show Deprecated Plugins” option was enabled in Asset Manager. As of today, May 9th, 2024, we have officially unlisted the plugin from Asset Manager. This means that the plugin is no longer available to install, even when “Show Dep

FAQ | Can I still purchase scaling licenses for Core Nano, Core 8 Flex, and Core 610?

Published May 23rd, 2025 by Steve Gallagher

Answer Yes, existing scaling licenses are still available for purchase. Note The two scaling licenses for Core Nano and Core 8 Flex (SLCOM-8N and SLCOL-8N) are being consolidated into a single scaling license (SLCS20-8N). The consolidated scaling license will work with any Core Nano or Core 8 Flex that is running Q-SYS software version 10.0 or high

FAQ | What is the default password on a Q-SYS Core?

Published January 31st, 2023 by Steve Gallagher

Answer Q-SYS Cores by default are not assigned an access password. If an Access Control password has been set on a Core, the following options should be considered. Contact the original integrator to retrieved the password information if it has been recorded. If you have a backup of the design file, a factory reset will clear the password and allow

Factory Reset | I/O-22

Published June 9th, 2023 by Steve Gallagher

Procedure Use the following steps to reset a I/O-22to its factory default settings: The I/O-22 will reset its name and its IP settings back to factory defaults when the reset pin at the side is depressed for at least 10 seconds. Locate the unmarked reset pin hole is located on the "left side toward the rear" when viewed with the I/O-22's connectors

FAQ | Is the AD-S.SUB directional/cardioid?

Published April 17th, 2023 by Steve Gallagher

Answer They are omnidirectional.

FAQ | What hole size is required to mount the Q-SYS NM-T1 microphone on a table?

Published April 17th, 2023 by Steve Gallagher

Answer A 1-inch (25.4mm) hole is required to install the included Q-SYS NM-T1 mounting kit in a table.

How To | Creating and Using Multi-Channel WAV Files for Q-SYS

Published January 31st, 2023 by Steve Gallagher

Procedure Q-SYS Core hardware is capable of playing multi-channel WAV files at 48k sample rate. The steps below will ensure compatibility in creating and playing these files. Note: Software capable of encoding multi-channel WAV format is needed for this procedure. Wave Agent by Sound Devices is used in this example. Select the WAV files needed for

FAQ | What level of PoE do the Q-SYS QIO Series I/O expanders require?

Published April 17th, 2023 by Steve Gallagher

Answer All Q-SYS QIO Series I/O expanders are Type 1 devices. Refer to the QIO Series Hardware User Manual for the Class for each model.

FAQ | What voicings are available for MP-M Series Mixers?

Published November 22nd, 2024 by Steve Gallagher

Answer The following Presets/PEQ settings are available for QSC speakers in the MP Install software: AC Series Models AC-C2T AC-C4T AC-C6T AC-C8T AC-S4T AC-S6T AD Series Models AD-C-SUB AD-C4T AD-C4T-LP AD-C6T AD-C6T-LP AD-C81Tw AD-C820 AD-C821 AD-C1200 AD-P-HALO AD-P-SUB AD-P4T AD-P6T AD-S-SUB AD-S4T AD-S6T AD-S8T AD-S10T AD-S12 AD-S28Tw AD-32T

How To | Add custom labels for Channel Group pages

Published May 3rd, 2023 by Steve Gallagher

Procedure An easy way to label the pages of a Channel Group is to use a Text Edit Custom Control. Add the Channel Group component (found under Layout) Select the number of in/outs needed. Add the desired components (equalizers, comps, gains, etc.). Add Custom Controls to the Channel Group. Select Text Edit in the Custom Control properties. Drag the

FAQ | Where can I find compliance information for QIO Series network extenders?

Published July 30th, 2024 by Steve Gallagher

Answer Compliance documents for the QIO Series network extenders can be found on the product pages below: QIO-AES8x8 QIO-GP8x8 QIO-IR1x4 QIO-S4 QIO-LVR4 QIO-TEL2 QIO-FLEX4A

FAQ | Where can I find compliance information for CX-Q Series amplifiers?

Published August 22nd, 2024 by Steve Gallagher

Answer Compliance documents for the CX-Q Series network amplifiers can be found on the product pages below: CX-Q2K4 CX-Q4K4 CX-Q8K4 CX-Q4K8 CX-Q8K8

FAQ | Where do I find the serial number for my Core processor?

Published September 19th, 2024 by Steve Gallagher

Answer Q-SYS Core serial numbers are located on a manufacturing label fixed to the device. The label location varies by Core model. Core 110f The serial number label is located on the back panel of the Core 110f over the RJ11 and RS232 ports. Core 510 The serial number label is located on the back panel of the Core 510i near the power connection

Factory Reset | MP-MFC Controllers

Published August 23rd, 2024 by Steve Gallagher

Procedure Use the following steps to reset a MP-MFC controller to its factory default settings: Note MP-MFC controllers require connection to an MP-M mixer to perform a reset on the device. Open MP Install. Connect to your MP-M mixer. Select Menu. Select Controllers Select the desired controller to be reset in the Controllers list. Click Reset. Wh

How To | Checking the Q-SYS version of a design file

Published May 5th, 2023 by Steve Gallagher

Procedure To determine what version of Q-SYS Designer Software that a design was created in, right-click the file in Windows Explorer and open it with a text editor. At the top, you'll see "Q-Sys Designer, Version=<version number>".

Awareness | Asset Manager Release 03.04.25

Published March 4th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases AD-DA.ca Queue Speak v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: QueueSpeak is a fully integrated, Q-SYS smart conferencing system that streamlines microphone and camera management, maximizing the efficiency of large

How To | Configuring NTP in Q-SYS Core Processors

Published March 7th, 2025 by Steve Gallagher

Procedure For a Q-SYS Core processor to maintain accurate date and time, you can configure it to sync to a Network Time Protocol (NTP) server. The server can be local or linked via the Internet. NTP via Internet Open the Q-SYS Designer software on a PC that is connected to the Q-SYS network. The network must also have Internet access. Open the desig

FAQ | Are feature licenses required to test scripting or UCIs?

Published January 31st, 2023 by Steve Gallagher

Answer Q-SYS Designer is able emulate UCIs and scripts using text and block controllers without the need for a license. Licensing is only required once the design is to be deployed to a Core.

Awareness | Asset Manager Release 05.21.24

Published May 21st, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Acroname USBHub3c v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description - The Acroname USBHub3c Q-SYS plugin provides an interface to access the Acroname BrainStem software interfaces. Provided controls include upstream port sw

FAQ | Can I input optical device audio into a Core?

Published April 17th, 2023 by Steve Gallagher

Answer Q-SYS Core processors do not natively have direct optical inputs. You would need to run an optical-to-analog convertor to the Core's mic/line inputs.

FAQ | Does the NV-21-HU support video delay?

Published August 8th, 2023 by Steve Gallagher

Answer The NV-21-HU does not support video delay.

FAQ | Can I use any LAN port on my Q-SYS device for my system?

Published August 27th, 2024 by Steve Gallagher

Answer While many Q-SYS devices have a LAN A and LAN B port (or more), LAN A is used for primary Q-LAN network communication. All Q-SYS device must use LAN A as their primary connection. For more information, see the Network Interfaces, Services, & Protocols topic in Q-SYS Help.

FAQ | Will the NV-21-HU support the ability to route mediacast streams to the HDMI output?

Published August 8th, 2023 by Steve Gallagher

Answer This feature will not be supported at the initial release.

Awareness | Asset Manager Release 04.01.25

Published April 1st, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Audix DN4 and DN43 v2.1.1 Release Notes Added control pins for LED buttons Planar Simplicity-UltraRes v1.2.0.2 Release Notes Minor update to verbiage in help document VISCA Control Server v1.1 Release Notes Updated help docs with statement that explains how swapping between cameras usi

FAQ | How long is the Q-SYS QIO Series I/O expander power cable?

Published January 31st, 2023 by Steve Gallagher

Answer The Q-SYS QIO I/O expander AC cable is 3.28 feet (1 meter) and the DC lead is approximately 3.94 feet (1.2 meters).

Awareness | CX-Q Series Fan Noise Levels

Published May 30th, 2024 by Steve Gallagher

Information As the CX-Q Series amplifiers use a variable speed fan for temperature control, the noise produced at different speeds will also vary. At idle, the fan will run at approximately 2450 RPM, and at max up to 6200 RPM. At the maximum speed, the fan will produce a noise level at approximately 57 dB(A).

FAQ | Does the Q-SYS NM-T1 light ring support custom colors and patterns?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – the Q-SYS NM-T1 has the capability for custom LED colors and patterns.

Awareness | Asset Manager Release 08.19.25

Published August 19th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Hisense Commercial Displays v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: A plugin that integrates Hisense Commercial Displays with Q-SYS Product Description: Hisense Digital Signage is designed to serve multiple busin

How To | Writing a .txt File To a Core Using Lua

Published January 31st, 2023 by Steve Gallagher

Writing a .txt file to a Core using Lua can be used for any number of applications involving regular changes to text information within a design without needing to change the overall architecture The following steps describe how to create the reference needed to utilize a .txt file for these purposes. Procedure Open Core Manager and go to the Files

FAQ | Can I daisy chain multiple Q-SYS NL Series network loudspeakers?

Published April 17th, 2023 by Steve Gallagher

Answer Each Q-SYS NL Series network loudspeaker must be connected to a suitable PoE/PoE+ network switch or supply.

FAQ | Does the Q-SYS QIO-IR1x4 come with an IR receiver and IR emitters?

Published April 17th, 2023 by Steve Gallagher

Answer The Q-SYS QIO-IR1x4 has one (1) IR receiver input and four (4) IR emitter outputs. The product does not ship with emitters or receivers.

FAQ | Does the Q-SYS NM Series microphone have built-in AEC or does it take an AEC channel on a Q-SYS Core?

Published April 17th, 2023 by Steve Gallagher

Answer The Q-SYS NM series will be supported in terms of the number of mics per Q-SYS Core and not number of AEC channels. You will still be able to utilize AEC resources for integration with 3rd party mics alongside the NM series.

FAQ | What is the USB specification for the NV-21-HU?

Published August 8th, 2023 by Steve Gallagher

Answer The USB specification for the NV-21-HU is: USB 3.2 1x1 (5Gbps) Type-C Device Port supporting DisplayPort Alt-Mode (DP 1.4 Sink) USB Power Delivery up to 65W

How To | Sending automation commands from a cinema server to a Q-SYS Core

Published January 31st, 2023 by Steve Gallagher

Procedure Unlike most sound processors that have a fixed set of commands, the command strings for a Q-SYS Core needs to be defined within the Q-SYS design and linked to specific functions - like channel routing, gain adjustments, or muting/unmuting. Define the Components to Control Drag and drop snapshot buttons or any other control into the Named C

Awareness | Information about Q-SYS SIP RTP packet markers

Published May 31st, 2023 by Steve Gallagher

Information Q-SYS SIP RTP voice packets are marked DSCP CS0, and is not something that can be changed in Q-SYS. To workaround this, you'll need to re-mark the Q-SYS SIP RTP voice packets at the switch port. Below is an example configuration. This example classifies RTP traffic based on UDP or TCP ranges 16384 to 32768. The example is for Cisco IOS

How To | Non-scripted methods of providing users with radio buttons in Q-SYS

Published May 5th, 2023 by Steve Gallagher

Procedure Radio buttons are commonly used in user interfaces to provide the user a method of selecting a single selection from a list of options - i.e., if you have a group of buttons, only one will be true at a time. This can be useful in many situations - for example, if you have four command buttons that change the source on an external HDMI swit

Awareness | Asset Manager Release 06.25.24

Published June 25th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Philips PPDS Wave Controller v1.0 Release Notes Initial Release Summary Asset Description - The PPDS Wave Q-SYS plugin leverages the PPDS Wave platform's API to communicate with a wide range of Philips display platforms. Visit https://www.ppds.com/en-us/wave to learn more about the Wave platf

Awareness | Sennheiser TCC 2 Stops Sending Commands

Published February 11th, 2025 by Steve Gallagher

Information Note Sennheiser has recently released a firmware update addressing this issue. It is recommended to update to the latest version available on the Sennheiser TCC 2 Product Page. Sennheiser and Q-SYS have identified rare cases where Third Party communication via TCP and UDP stops working after random durations (days/weeks) in some TCC 2

Troubleshooting | MTR HID USB connection not behaving as expected

Published May 5th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series Software Problem MTR HID USB connection not behaving as expected. Pressing the Phone Mute button causes the call to disconnect. Causes If the Microsoft Teams Room (MTR) computer has been selected as Skype Calling, then the HID does not respond as expected. Solution | Workaround To resolve: At login, select

FAQ | What happens if the maintenance plan for a Q-SYS vCore expires?

Published August 9th, 2023 by Steve Gallagher

Answer The Q-SYS vCore will continue working but no further firmware updates or porting to another virtual machine are possible.

Awareness | Asset Manager Release 05.06.25

Published May 6th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases SpinetiX Elementi v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: The SpinetiX Elementi plugin allows you to establish secure communication with a SpinetiX HMP player using your credentials. It enables you to create auto

Awareness | NEC MultiSync Display Plugin Deprecation

Published May 6th, 2024 by Steve Gallagher

Information As of March 19, 2024, the NEC Multisync Display Plugin has been moved from the general listing in Asset Manager. The plugin is still accessible by pressing the filter dropdown and checking the box for “Show Deprecated Plugins”. Note The latest build of this plugin does not support newer MultiSync displays, and many of the supported mode

How To | Pulling RTSP streams from PTZ-IP Series cameras using QDS 9.3.0 and above

Published May 2nd, 2023 by Steve Gallagher

Procedure Q-SYS PTZ-IP Series cameras support RTSP multicast streaming. The Preview Stream is configurable and is disabled by default. To enable the Preview Stream, use the following steps: Navigate to either the camera's Status/Control component or USB Video Bridge component and select the Mediacast Streams tab. Use the "Enable" toggle button to en

FAQ | How many Q-SYS QIO Series I/O expanders can be powered by daisy-chaining?

Published April 17th, 2023 by Steve Gallagher

Answer Up to four Q-SYS QIO Series I/O expanders can be powered by daisy-chaining.

FAQ | Is it possible to use PoE Type 3 Class 5 and an external power supply in a redundant manner for the NV-21-HU?

Published August 8th, 2023 by Steve Gallagher

Answer No, the unit will reboot when switching between power sources.

How To | Making multi-function page change buttons on a UCI

Published May 14th, 2024 by Steve Gallagher

Procedure Often times, people want a button on a UCI that not only changes the page but also does something else, like trigger a snapshot. While there are UCI Navigation buttons that specifically change pages on a UCI, those do not have control pins that can be exposed to control anything else. For this reason, these are not the best option to use w

FAQ | Does Q-SYS vCore enable virtualized audio, video and control functionality of the Q-SYS OS?

Published August 9th, 2023 by Steve Gallagher

Answer Q-SYS vCore virtualized processor provides scalable Q-SYS functionalities in a fully software-based format directly from your own PC/server compute device (via hypervisor), allowing you to drive a subset of the Q-SYS OS based on your choice of available Q-SYS vCore feature licenses. At this time, vCore does not have feature licenses to suppor

FAQ | How many rooms does a VSA-100 support?

Published June 27th, 2025 by Steve Gallagher

Answer One room is supported per VSA-100 AI Accelerator. Note A Q-SYS Core is also required for each room.

FAQ | Are the calibration markers required to be visible at all times?

Published June 27th, 2025 by Steve Gallagher

Answer No. The calibration markers are only used during the calibration process before commissioning. Remove and reuse for additional rooms.

FAQ | Can the I/O-USB Bridge host USB ports function as a USB hub?

Published May 3rd, 2023 by Steve Gallagher

Answer No, the I/O-USB Bridge USB host ports do not function as a USB hub to interface devices (such as a USB camera) into a computer for third-party applications. You can use them, however, for connecting driverless HID and external USB audio devices to interact with Q-SYS. To learn more, see these topics in Q-SYS Help: External USB Audio Device I

FAQ | Does the NV-21-HU support CEC for HDMI Outputs?

Published August 8th, 2023 by Steve Gallagher

Answer Yes, the NV-21-HU supports HDMI Output CEC.

FAQ | Where can I find compliance information for the Core 110f processor?

Published July 30th, 2024 by Steve Gallagher

Answer Compliance documents for the Core 110f processor can be found on its product page.

FAQ | Are Q-SYS products affected by the Log4j vulnerability (CVE-2021-44228)?

Published May 3rd, 2023 by Steve Gallagher

Answer Log4j is a popular Java library developed and maintained by the Apache foundation. The library is widely adopted and used in many commercial and open-source software products as a logging framework for Java. A newly discovered zero-day vulnerability in the widely used Apache Log4j Java logging library can be exploited allowing attackers to en

FAQ | Can the NV-32-H be used as a local video switcher?

Published May 3rd, 2023 by Steve Gallagher

Answer Yes. You can configure the NV-32-H as an Encoder or a Decoder to do this, depending if you also need to transmit this local source elsewhere over the network or receive network sources to this link. If you only need 1080p maximum, it can function as a 3x2 local switcher plus network I/O If you require 4k, then it's a 3x1 local switcher. To le

How To | Name a component in Designer

Published May 4th, 2023 by Steve Gallagher

Procedure To name a component block (such as a Matrix Mixer): When in design mode, select the component in the schematic page. Start typing to name it. You can also press the space bar to clear the existing name. Press Enter.

FAQ | Will the NV-21-HU support 21:9 aspect ratio formats at the initial release?

Published August 8th, 2023 by Steve Gallagher

Answer Yes, it will.

How To | Tracking USB Mute and microphone mute with Q-SYS Control

Published May 9th, 2023 by Steve Gallagher

Procedure The advantage of using control pins in Q-SYS is that the logic pins will break logic loops due to the way the Q-SYS Core processor handles the logic in control frames. This allows for mutes to be routed back and forth without any issue of which one is pressed. However, USB Mute operates independently of the control frame. If introduced wit

FAQ | Do I need to add the UCI name in the UCI Script tab for UCI Lua functions?

Published May 4th, 2023 by Steve Gallagher

Answer No. When referencing the Uci Lua methods in your UCI script, it is unnecessary to define the UCI_Name variable because the script is local to the UCI and its name. For example:Uci.SetLayerVisibility(page, layer, visibility, transition) To learn more about scripting UCIs, see the UCI Controller topic in Q-SYS Help.

Awareness | Asset Manager Release 04.08.25

Published April 8th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases VuWall TRx v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: This plugin enables seamless integration between Q-SYS and VuWall TRx software, providing robust control and monitoring. It supports up to 32 destinations, 32 pr

FAQ | Are the GPIO pins of the Q-SYS QIO-GP8x8 configurable to be an input or an output?

Published April 17th, 2023 by Steve Gallagher

Answer No – The GPIO pins of the Q-SYS QIO-GP8x8 are not configurable. There are eight dedicated inputs and eight dedicated outputs.

Awareness | Asset Manager Release 09.04.24

Published September 4th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Ampetronic C-Series Drivers v1.0.0.2 Release Notes Fixed an error with Output Meters for single channel loop drivers AudioScience Iyo Dante v3.1.1.0 Release Notes Bug fix for Q-SYS Designer version 9.x and newer (devices not appearing in drop down selection GUI). Note This plugin remains inc

FAQ | How does the Seervision solution know who to track?

Published October 25th, 2023 by Steve Gallagher

Answer By default, the Seervision solution will always track the first person that enters a Trigger Zone.

Troubleshooting | SVSI AES67 Decoder not receiving stream

Published May 5th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series n/a Software n/a Problem SVSI AES67 Decoder not receiving stream. Causes The SVSI Decoder default audio port for the AES67 stream is set to 50004. The Q-SYS default AES67 Receiver port is set to 5004. Solution | Workaround Change the AES67 port stream to 5004 on the SVSI Decoder.

FAQ | What displays are compatible with the Sony Pro BRAVIA plugin?

Published November 22nd, 2024 by Steve Gallagher

Answer The Sony Pro BRAVIA plugin is written and supported by Control Concepts. For information on which displays are compatible with the plugin, please contact support@controlconcepts.net.

FAQ | Does the Core 8 Flex, Core Nano, or NV-32-H (Core Capable) support video bridging like the Core 110f?

Published May 9th, 2023 by Steve Gallagher

Answer Yes. You can enable the USB Video Bridge from the Core's properties menu. To learn more, see the USB Video Bridge topic in Q-SYS Help.

How To| Avoid controlling Global Cache iTach Relay with momentary Custom Control buttons

Published May 10th, 2023 by Steve Gallagher

Procedure The control pins for the iTach Relay controls are expecting values of 0 or 1, and not actual Booleans as provided by momentary Custom Control buttons. Controlling via this method will not work. If the connected controls contain Values, then the unit will operate as expected.

Troubleshooting | Automatic Camera Preset Recall plugin won't update

Published May 3rd, 2023 by Steve Gallagher

Affected Products Hardware Model/Series n/a Software ACPR plugin Problem Automatic Camera Preset Recall plugin won't update Causes Version 2.0 of the Automatic Camera Preset Recall plugin uses a new ID number (GUID). Therefore, you are not automatically prompted in Q-SYS designs to update version 1.0 instances to version 2.0. Solution | Workaround Y

FAQ | If I purchase a previously owned Q-SYS product, will the remaining warranty be honored?

Published December 19th, 2024 by Steve Gallagher

Answer Yes, the warranty follows the serial number of the product.

FAQ | What is the maximum baud rate of the Q-SYS QIO-S4?

Published April 17th, 2023 by Steve Gallagher

Answer The maximum baud rate of the Q-SYS QIO-S4 is 115200.

FAQ | What version of TLS does Core Manager and Reflect

Published May 2nd, 2023 by Steve Gallagher

Answer As of Q-SYS version 9.3.0, Core Manager and Q-SYS Reflect use TLS version 1.3 for HTTPS communication.

FAQ | Where can I find complaince information for NV Series video endpoints?

Published July 30th, 2024 by Steve Gallagher

Answer Compliance documents for the NV Series video endpoints can be found on the product pages below: NV-21-HU

FAQ | Does that mixer have a copy and paste function?

Published April 17th, 2023 by Steve Gallagher

Answer Yes, input settings can be saved as a custom preset. Once saved, the preset can be recalled on any channel at any time.

Awareness | Date and Time Component: Missing spaces in the date specifiers "%l" and "%e" in Emulate mode

Published August 26th, 2024 by Steve Gallagher

Information When running on a Core, for the Date and Time component, the date specifier “%e“ should be Day of month with space preceding single digits and “%l“ should be Hour in 12-hour format, with space preceding single digits. Running Core Examples In Emulate mode, the output for these specifiers have their preceding spaces missing. This is e

Troubleshooting | BT1 not pairing when sending multiple RS-232 commands

Published January 31st, 2023 by Steve Gallagher

Problem BT1 will not complete pairing when sending multiple RS-232 commands. Causes When the BT1 receives multiple commands, it will process them sequentially as received cutting off the previous process. Solution | Workaround A delay between commands is needed to ensure each process is completed. Example If issuing the BTB command to initiate pairi

FAQ | How many MFC controllers can be used with MP-M Series mixers?

Published August 23rd, 2024 by Steve Gallagher

Answer A total of 8 MP-MFC controllers can be used with an MP-M Series mixer. Each MFC port supports daisy chaining of 4 controllers.

Awareness | Resolving duplicate CDN64 Dante Card names in Dante Controller

Published May 10th, 2023 by Steve Gallagher

Information A duplicate CDN64 Dante Audio Bridge card appears in Dante Controller with a (2) appended to the name. The result is that audio cannot transmit, and the IP setting may not be able to be changed. From Audinate's Help information: Note A device that has been renamed with (2) appended (e.g. “MY16-slot1 (2)”) will not be able to transmit aud

FAQ | Does the Core 610 fit in an AV rack?

Published January 27th, 2023 by Steve Gallagher

Answer The Core 610 will fit in a standard 19" rack. It can be flush mounted or center mounted in a 2 post rack, or mounted in a 4 post rack per page 30 - 32 of Dell's Technical Guide for the PowerEdge R250 server, which is the same hardware as the Core 610. More information on Dell rack compatibility can be found here.

FAQ | How do the Q-SYS NL Series network loudspeakers know whether to use PoE or PoE+?

Published April 17th, 2023 by Steve Gallagher

Answer If the Q-SYS NL Series network loudspeaker is configured to allow PoE+ operation, the PoE negotiation happens without any further user intervention between the speaker and the PoE PSE (switch / mid-span injector). If the loudspeaker is configured by the system designer to allow PoE+ operation, but the PSE does not negotiate PoE+ power to the

FAQ | Can I put Q-SYS cameras on LAN B of my Core?

Published September 19th, 2024 by Steve Gallagher

Answer LAN A is required for all primary Q-LAN communication with Q-SYS devices. LAN B is used for redundancy/secondary network communication and is not supported as the primary communication port. For more information, see the Network Interfaces, Services, & Protocols topic in Q-SYS Help.

Awareness | AEC reference required back to the Sennheiser TCC2

Published May 10th, 2023 by Steve Gallagher

Information While the Sennheiser TeamConnect Ceiling 2 (TCC2) mic array does have an Automatic AEC Reference Input, for the typical challenging audio environment, the addition of an External Reference is recommended. This can simply be a copy of the AEC Reference from the Q-SYS design, sent back via Dante (or AES67) to the mic array. The Q-SYS sampl

FAQ | What is the QSC AcousticDesign Series AD-DWL landscape loudspeaker system cone driver made from?

Published April 17th, 2023 by Steve Gallagher

Answer The QSC AcousticDesign Series AD-DWL landscape loudspeaker system cone drivers are made of polypropylene.

FAQ | How do I increase the Multi-Track Playback channel limit on my Core that is running Q-SYS software version 9.x or earlier?

Published May 23rd, 2025 by Steve Gallagher

Answer Cores running version 9.x or earlier don’t support the new stackable SLMTP licenses. For these Cores, you can still purchase and install the legacy SLMTP-32, SLMTP-64, or SLMTP-128 licenses to reach the desired multi-track playback channel count.

FAQ | Can the Collaboration Bundle be used in non-collaboration applications?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – The Collaboration Bundle can be used in other applications, but the specific features and capacities scaled by it are most applicable to collaboration applications, hence the name.

How To | Create a PDF copy of a UCI

Published May 4th, 2023 by Steve Gallagher

Procedure Save and Run your design file to the Core. Open Core Manager with your web browser and navigate to System Management > User Control Interfaces. In the upper-right corner of the UCI page, click "Open UCI in New Window". Right-click outside the UCI area of the browser window and select Print from the pop-up menu (or, press Ctrl + P to ope

FAQ | Can I record more than 4 tracks using Audio Recorder?

Published May 3rd, 2023 by Steve Gallagher

Answer No. Q-SYS Designer Software allows you to record from 1 to 4 tracks of audio total across one or more Audio Recorder components.

FAQ | How much current can the Q-SYS QIO-GP8x8 outputs sink?

Published April 17th, 2023 by Steve Gallagher

Answer The Q-SYS QIO-GP8x8 outputs can sink a maximum of 0.2 Amps at 24 VDC.

How To | Using a third-party control system to dial from Q-SYS

Published May 2nd, 2023 by Steve Gallagher

Procedure There are two ways to dial with a Q-SYS system: Method 1 Use the Trigger-based PinPad keys/buttons to enter the number into a concatenated string that forms the DialString. Method 2 Create a DialString in the third-party system and send that to Q-SYS. In this use case, the third-party control system would concatenate the number to be s

Awareness | Asset Manager Release 09.10.24

Published September 10th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Dolby IMS3000 v1.1.0.0 Release Notes Reduced device polling to less than 2 requests per second. Poll rate property added. Set polling cycles to occur between every second and once per 600 seconds. Adds Audio fader and mute for internal cp950 control. Adds Playback State indicator LEDs. Adds posi

FAQ | Are the Q-SYS PL Series loudspeakers rated for outdoor installations?

Published June 5th, 2023 by Steve Gallagher

Answer All Q-SYS PL Series loudspeakers have a weatherized enclosure with an IP54 rating, making them suitable for protected outdoor application. Note For more information about suitable application and protection based on the ingress protection ratings, please see the IES IP Ratings Guide.

FAQ | Is the SPA-Qf network redundant?

Published August 7th, 2023 by Steve Gallagher

Answer No, the SPA-Qf does not support network redundancy.

FAQ | What is the WT pin on the QIO-FLEX4A used for?

Published October 11th, 2024 by Steve Gallagher

Answer The Witness Timer (WT) pin provides 5.5V DC @ 70mA max and acts as a replacement to legacy I/O-22 and I/O-11 applications. It is not recommended for general use cases. Caution The WT pin should NOT be used to power additional GPIO or other sensors as it may cause damage to the devices and void warranties.

Awareness | Asset Manager Release 02.20.24

Published February 20th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Cisco Collaboration Devices Audio Sample Design v1.0 Release Notes Initial Release Summary Q-SYS and Sennheiser have partnered to deliver a Cisco verified Collaboration Device solution. This solution combines the power and flexibility of the Q-SYS Platform, the Sennheiser TeamConnect Ceiling

FAQ | Can I run a design for one Core model on another Core model?

Published May 3rd, 2023 by Steve Gallagher

Answer Your Q-SYS design's Core Properties > Model selection should match the physical Core model. While it can technically be possible to deploy a design to a mismatched Core model, this is not a supported configuration and can cause issues. If you have upgraded your system to a newer Core model, you should update your design to match.

FAQ | Is it possible to fly each of the Q-SYS PL-LA loudspeakers in combination with the PL-SUB18?

Published June 5th, 2023 by Steve Gallagher

Answer Only the PL-LA12 can be flown directly with the PL-SUB18. The PL-LA8 can be flown on it's own, but can't be attached to the PL-SUB18 directly.

FAQ | Where can I find more information about Q-SYS Licensing?

Published January 31st, 2023 by Steve Gallagher

Answer Refer to the Licensing topic in Q-SYS Help for all information about Q-SYS Licenses and activation procedures. Be sure to check out the additional FAQs at the bottom of that page!

FAQ | Can I install different versions of Q-SYS Designer on the same computer?

Published November 25th, 2024 by Steve Gallagher

Answer It is possible to install multiple versions of Q-SYS Designer Software on the same computer for connecting to different systems on different firmware. The versions must however be based on different major builds. Examples Possible Major release versions like the exampls below can be installed on the same computer: v9.0 v9.3.0 v9.4.5 v9.10.2 v

FAQ | What happens when the software license expires for a Seervision server?

Published October 25th, 2023 by Steve Gallagher

Answer Three months prior to license expiration on a Seervision server, the user will receive a notification through the Seervision software. On the expiration date and during a three-month grace period, the user will receive an “Expired License” notification through the Seervision user interface. After the grace period ends, the presenter trackin

How To | Controlling a knob with incremental button commands

Published January 31st, 2023 by Steve Gallagher

Procedure With a knob control, some situations may call to have the value adjusted in set increments. The steps below will show hot to accomplish this: Select your knob control and copy/paste it into your UCI or Design. Select the knob. In Properties go to Presentation and select Button. Change Push Action to String Change Button String to += .1 (in

FAQ | What are the software-based Dante flow and license limits for Q-SYS Core processors?

Published January 31st, 2023 by Steve Gallagher

Answer Like hardware-based Dante solutions, Q-SYS software-based Dante has flow limitations for connecting to various devices. When transmitting from multiple devices for the Core to receive, each transmitting device uses at least one Dante flow. Refer to the Software Dante Resources by Core tables in the Q-SYS Help to view the maximum flows support

Awareness | Asset Manager Release 09.17.24

Published September 18th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Distech Controls ECLYPSE APEX v1.0 Release Notes Initial Release Summary Asset Description: The integration of Q-SYS control and Distech Controls creates a harmonious ecosystem where users can seamlessly manage both audiovisual and building automation systems from a unified Q-SYS interface. T

FAQ | What range of temperatures can the QSC AcousticDesign Series AD-DWL landscape loudspeaker system function within?

Published April 17th, 2023 by Steve Gallagher

Answer The QSC AD-DWL landscape loudspeaker system has an operational temperature of -10 to 50°C (14 to 122°F).

How To | Finding Windows 10 event logs

Published May 9th, 2023 by Steve Gallagher

Procedure If Support requests information as to why a program is quitting unexpectedly, there is an easy way to obtain the event logs in Windows 10. Click on the search icon and type "Event Viewer". Right-click to Run as administrator. Select the Critical Error or Error that best matches the event when the issue occurred. Then, select "View All Inst

FAQ | Can I use a Page Station in multiple designs?

Published May 9th, 2023 by Steve Gallagher

Answer No. Two or more running designs cannot share a common Page Station. Instead, use Core-to-Core Paging.

FAQ | Does SPA-Qf support Flex input routing - one to all outputs?

Published August 7th, 2023 by Steve Gallagher

Answer One to all outputs configuration is supported on the SPA-Qf.

FAQ | How many switch hops can be used in a Q-SYS system?

Published September 19th, 2024 by Steve Gallagher

Answer No more than 5 hops are allowed between any two points (3 or less is recommended) with up to 100 meters between switches. Hop count is defined as how many switches there are between two system nodes. Network diameter is the measurement between the two nodes with the longest physical path in the network. When possible, position the Q-SYS Cores

FAQ | Does the NV-21-HU support USB HID Routing?

Published August 8th, 2023 by Steve Gallagher

Answer Yes, the NV-21-HU will support USB Routing.

FAQ | Does using either of these Q-SYS Scaling Licenses take capability or capacity away from the Cores?

Published April 17th, 2023 by Steve Gallagher

Answer Using the Q-SYS Scaling Licenses only adds to a Core’s capabilities and capacities.

FAQ | Where can I purchase spare parts?

Published August 28th, 2024 by Steve Gallagher

Answer Available spare parts may be purchased from the QSC Spare Parts Online Store.

FAQ | Will multiple microphones be required for Speaker Spotlight and/or Presenter Spotlight, or will they work in rooms with a single microphone?

Published June 27th, 2025 by Steve Gallagher

Answer Rooms using the full capabilities of VisionSuite require at least one Shure MXA920 or Sennheiser TCC2. A single VSA-100 AI Accelerator can support up to a total of eight microphones.

FAQ | If I order now, can I still get access to the previous version of the Core 110f?

Published January 31st, 2023 by Steve Gallagher

Answer Unfortunately, there is already a tremendous backlog of orders for Core 110f. We will fulfill as much of the backlog as possible with the original version of the Core 110f then transition the rest of the backlog (and future orders) to the Core 110f v2.

FAQ | Can the NV-32-H be used for USB AV Bridging?

Published November 25th, 2024 by Steve Gallagher

Answer Yes. The NV-32-H has USB AV Bridging capability for UC&C conferencing application. For more information, see the NV-32-H product page.

FAQ | Is it possible for the NV-21-HU to switch Encoder and Decoder mode without recompiling?

Published August 8th, 2023 by Steve Gallagher

Answer No, it is not possible to switch during run time; this must be selected at compile time.

FAQ | Can the MP-M series send audio to Q-LAN network amplifiers?

Published May 4th, 2023 by Steve Gallagher

Answer No. The M-PM series only has analog outputs for signal output. The RJ-45 connectors on the unit are only for connection to the network for control access or usage of MFC series controllers.

FAQ | Can a Core Nano or Core 8 Flex have a 32-track MTP license?

Published May 5th, 2023 by Steve Gallagher

Answer Yes. Both Q-SYS Core models would need the license as well as the media drive installed. Media drive upgrade options of 128 GB, 256 GB, and 512 GB are available. For more information, see Tech Note | Q-SYS Media Drive Playback.

FAQ | When set as a decoder, can the local inputs on the NV-21-HU be routed to the HDMI monitor?

Published August 8th, 2023 by Steve Gallagher

Answer Yes, this is possible.

FAQ | Does the CDN64 I/O card require a license for use?

Published October 10th, 2024 by Steve Gallagher

Answer No. The CDN64 requires no additional licensing for use with a compatible Core or I/O peripheral.

FAQ | Will Q-SYS offer custom voicings and filter sets for the PL Series loudspeakers?

Published June 5th, 2023 by Steve Gallagher

Answer Yes, Q-SYS will deliver custom voicing and filter sets for the PL Series subwoofers and point source loudspeakers. Similarly, Q-SYS offers advanced system optimization for the PL Series line arrays though voicings and filter sets customized for line arrays.

FAQ | Is there a high-pass output for the MP-A Series amplifiers on 70v like on the SPA amplifiers?

Published June 6th, 2023 by Steve Gallagher

Answer The MP-A Series amplifiers have an independent high-pass filter that can be turned on/off per output.

Awareness | Asset Manager Release 02.11.25

Published February 11th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Pragma BTone Dante 2 v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required Asset Description: Use this Plugin to control and monitor the Pragma BTone Dante 2. The BTone Dante 2 connected to the IP network allows the wireless connection of a Bluet

FAQ | Where do I download software for MP-M Series mixers?

Published August 28th, 2024 by Steve Gallagher

Answer Software downloads for the MP-M Series mixers can be found on the MP-M Series product page.

FAQ | Do the Q-SYS QIO Series I/O expanders support 802.1x?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – the Q-SYS QIO Series I/O expanders support 802.1x, although daisy-chaining may not be supported depending upon your network topology and configuration.

FAQ | Are microphone coverage zones managed in VisionSuite Designer or through the microphone software?

Published June 27th, 2025 by Steve Gallagher

Answer Microphone placement is visualized in VisionSuite Designer while microphone settings are managed by the manufacturer’s software.

FAQ | What software driver do I need to update firmware on a USL CCR-100 and CCR-200?

Published May 5th, 2023 by Steve Gallagher

Answer Our CCR100 Bootloader document lists a Silicon Labs CP2102 Virtual Comm Port driver for the Windows platform. However, Silicon Labs has a version of this driver for multiple Windows platforms, Linux, and Mac. If your platform varies from the one listed in our update procedure, please visit the following page on Silicon Labs website: CP2101 C

FAQ | Can I switch between the HDMI and USB-C connections (as an encoder) while bridging without interrupting the AV Bridging?

Published August 8th, 2023 by Steve Gallagher

Answer Yes, the HDMI/USB-C mode control does not impact AV Bridging.

FAQ | What type of I/O does the SPA-Qf have?

Published August 7th, 2023 by Steve Gallagher

Answer The SPA-Qf has 2 channels of Flex I/O configurable for input or output use.

FAQ | How can I tell if my NV-32-H is Core Capable?

Published May 4th, 2023 by Steve Gallagher

Answer There are three ways to tell if an NV-32-H is Core Capable: From serial number. NV-32-H units manufactured after 12/30/2020 are Core Capable. From the sticker on the unit. Core Capable units will indicate this below the barcode: From the Core Manager or Peripheral Manager > Utilities page. If the NV-32-H is Core Capable, a Mode drop-down m

Awareness | Asset Manager Release 06.03.25

Published June 3rd, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Audio-Technica System 20 Pro v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: The System 20 PRO Q-SYS plugin can be used to easily setup and monitor channel parameters in the system, individually monitor each channel, con

FAQ | Is the NV-21-HU capable of being software-configured as an encoder or decoder?

Published August 8th, 2023 by Steve Gallagher

Answer Yes, the NV-21-HU is software configurable to encode or decode.

How To | Using the PS-X As a Standalone Paging Mic

Published January 31st, 2023 by Steve Gallagher

While the PS-X was designed for use with the Q-SYS Paging Stations, there are applications where it can be configured as a standalone device in the Q-SYS Ecosystem. This application can be used with any Q-SYS Core (except Core 5200), IO Frame or network amp with mic/line inputs, or any other peripheral with mic/line inputs and/or GPIO with TTL/conta

FAQ | Where can I find compliance information for SPA-Q Series amplifiers?

Published August 21st, 2024 by Steve Gallagher

Answer Compliance documents for the SPA-Q Series amplifiers can be found on the product pages below: SPA-Qf 60x2 SPA-Qf 60x4

FAQ | Does the USB connection work for playing music in the MP-M Series mixers?

Published June 5th, 2023 by Steve Gallagher

Answer Yes, the USB connection on the MP-M Series mixers may be used for audio playback from a FAT32 formatted USB thumb drive. File type must be MP3 with a sample rate of 44.1k.

FAQ | Can Seervision track multiple people?

Published October 25th, 2023 by Steve Gallagher

Answer While Seervision detects all people and assigns IDs to them, there is no automation in place to move the camera based on groups of people. It can only track a single person at a time.

FAQ | Can video signals be synced via SMPTE ST 2110 to output devices in Q-SYS Designer Software v10?

Published June 27th, 2025 by Steve Gallagher

Answer In Q-SYS Designer Software v10, Q-SYS will only be able to integrate SMPTE ST 2110 audio (with NMOS support) but will remain in sync with any other AV streams within the same PTP domain.

FAQ | Is there control connections such as RS-232 on the NV-21-HU or is it just video I/O?

Published August 8th, 2023 by Steve Gallagher

Answer There is one RS-232 connection on the device. It uses a three-pin euro terminal connector.

FAQ | Can the UC controller in the UC-MTR-L bundle be wall mounted?

Published December 18th, 2024 by Steve Gallagher

Answer Yes, a required wall mount accessory is required and can be purchased here.

Awareness | Series 1 NS Switches (Dell) experience AES67 missing packet errors at high stream counts

Published May 28th, 2024 by Steve Gallagher

Information Due to hardware and memory limitations, dropped packet errors may occur when using high AES67 stream counts with Series 1 NS Switches (Dell). Because of these limitations, it is recommended to use no more than 240 AVoIP streams with these switches.

FAQ | Can the Core Nano act as an AV Bridge?

Published October 10th, 2024 by Steve Gallagher

Answer Yes. The Core Nano processor includes USB AV Bridge capability for 8x8 audio and Q-SYS camera support.

FAQ | Where can I find compliance information for AcousticCoverage Series speakers?

Published July 30th, 2024 by Steve Gallagher

Answer Compliance documents for the AcousticCoverage Series speakers can be found on the product pages below: AC-C2T AC-C4T AC-C6T AC-C8T

FAQ | Which Q-SYS products can I connect to Q-SYS vCore + Control feature license?

Published August 9th, 2023 by Steve Gallagher

Answer Supported Q-SYS Hardware Product Series Product Models Q-SYS TSC Series Gen 2 TSC-55W-G2-BKTSC-80W-G2-BKTSC-116W-G2-BK Q-SYS TSC Series Gen 3 TSC-50-G3TSC-70-G3TSC-101-G3 Q-SYS QIO Series Network I/O QIO-GP8x8QIO-S4QIO-IR1x4 Other Attero Tech Axon C1 Monitoring Proxy UCI Viewer TSC-7W TSC-7T Supported Q-SYS Schematic Elements For a list o

Error / Status | "api_ms_win_crt_runtime_l1.1.0.dll missing" error when launching unIFY Control Panel

Published July 10th, 2023 by Steve Gallagher

Affected Products Hardware Model/Series Software unIFY Control Panel Message "api_ms_win_crt_runtime_l1.1.0.dll missing" error is displayed when launching unIFY Control Panel. Definition In order to run, unIFY requires the Visual Studio 15 redistributable package to be installed. If this package is not already installed on the PC when the unIFY ap

FAQ | Is the TSC-3 touch screen controller still supported in Q-SYS Designer Software?

Published May 3rd, 2023 by Steve Gallagher

Answer As of Q-SYS Designer Software version 8.4.0, the TSC-3 touch screen controller is no longer supported and has been removed from the Inventory list.

FAQ | If configuration changes need to be made to the Q-SYS NS Series network switches, what level of support will QSC provide?

Published April 17th, 2023 by Steve Gallagher

Answer The first step in any support inquiry will be reverting the switch to the approved firmware and configuration. Any custom configurations implemented by the customer cannot be supported by QSC. The QSC Technical Support team can only provide advanced support if the Q-SYS NS Series network switch is running the default, unedited QSC configurati

FAQ | Where can I find training and information for using Q-SYS Designer Software?

Published August 29th, 2024 by Steve Gallagher

Answer Information for operating Q-SYS Designer Software can be found on the Q-SYS Training page. The Q-SYS Training program includes the following: Online classes allow you to learn on your own time and at your own pace Real world scenarios and practical cases Skilled (and hilarious) presenters always keep the content moving Modular videos keep the

Awareness | Asset Manager Release 08.27.24

Published August 27th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases AbsenIcon Display v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description - A plugin for AbsenIcon displays that allows for control and feedback of screen power state, input selection, volume, brightness, and on-screen menu. Prod

FAQ | What are the weights of the subwoofers in the AcousticDesign Series small format line?

Published June 5th, 2023 by Steve Gallagher

Answer The AcousticDesign Series small format subwoofer weights are as follows: Model Weight AD-C.SUB ceiling-mount enclosure 18.5 lbs AD-P.SUB pendant-mount enclosure 17.3 lbs AD-S.SUB surface-mount enclosure 25.5 lbs

FAQ | Which Q-SYS Cores support Q-SYS Scaling Licenses?

Published April 17th, 2023 by Steve Gallagher

Answer The table below shows the current Q-SYS Scaling Licenses and supported Core processors for each. License Supported Cores Q-SYS Collaboration Bundle Scaling License Core Nano, Core 8 Flex Q-SYS Commercial AV Bundle Scaling License Core Nano, Core 8 Flex Q-SYS Core 610 Scaling License Q-SYS Core 610

Awareness | Attero Tech unD4O is unable to connect beyond two Dante devices

Published May 4th, 2023 by Steve Gallagher

Information The unD4O is built with an Ultimo Dante Card, which allows two transfer flows and two receive flows. Since each separate transmitting device creates a flow, the unD4O is only capable of receiving two flows. Therefore, it can only receive Dante/AES67 from a maximum of two devices.

FAQ | How many USB Bridges does the Core 110f support?

Published September 20th, 2024 by Steve Gallagher

Answer The Core 110f utilizes a single PC connection for USB Bridging via USB B connection on the back panel. It can support up to 4 audio bridges that can be assigned to different software I/O on the PC. For more information, see the USB Audio Bridge topic in Q-SYS Help.

FAQ | Do wireless links work for Q-SYS networks?

Published May 9th, 2023 by Steve Gallagher

Answer Communication with a Q-SYS Core processor for saving/loading designs and control via a UCI may acceptable in the majority of use cases. However, for Q-LAN related communication, including audio streams (Dante, AES67, Q-LAN) and video streams (Q-SYS NV series products), the networking requirements are far more stringent. In many cases, the lat

FAQ | Will the Q-SYS Control feature license for vCore include the Scripting Engine and UCI Deployment license?

Published August 9th, 2023 by Steve Gallagher

Answer Yes, the Q-SYS Control license for vCore includes both the Scripting Engine and UCI Deployment feature licenses.

FAQ | What signal processing is available at the Q-SYS NL Series network loudspeakers?

Published April 17th, 2023 by Steve Gallagher

Answer The Q-SYS NL Series network loudspeakers feature integrated output compression and limiting to optimize the speaker for use on PoE and PoE+ power supplies. These are integrated features of the products and are not user adjustable. Any Q-SYS Designer Software supported processing can be used with a Q-SYS Core processor to feed to the Q-SYS NL

Troubleshooting | Core 110 OLED Screen issues 1 - Burn-in or image retention

Published November 2nd, 2023 by Steve Gallagher

Affected Products Hardware Model/Series Core 110 Software Note This is not applicable to Core110f v2. Problem | Symptoms Ghost image. Faded display. Burned out pixels. Causes | Verification This is due to hardware failure of the OLED screen. Solution | Workaround An RMA will be required for repair.

Tip | Replacing invalid tilde characters ( ~ ) in command strings for Command Buttons

Published May 10th, 2023 by Steve Gallagher

Advice In the Command Buttons component, the use of a '~' character results in an "Invalid character" error. This is due to the use of ~ in Lua as an operator. For example: As a workaround, use \x7E as the direct replacement. Insert \x7E as if it were the ~ in your string. For example:

FAQ | What is the external power requirement for the TSC-7?

Published May 9th, 2023 by Steve Gallagher

Answer The external power supply requirement for the TSC-7 touch panel is 12V DC @ 1A (12W).

FAQ | Can the UC controller be connected to an Ethernet switch?

Published December 18th, 2024 by Steve Gallagher

Answer No, the UC controller is intended to be connected directly to the Link box using CAT cabling.

FAQ | Can I use the Q-SYS NM-T1 without a Q-SYS Core?

Published April 17th, 2023 by Steve Gallagher

Answer No – The Q-SYS NM-T1 is a native Q-LAN endpoint and requires a Q-SYS Core for operation.

Awareness | QIO-GP8x8 Diode Requirements

Published September 25th, 2023 by Steve Gallagher

Information Due to the characteristics of inductors (the coil), the coil can send damaging voltage spikes into the circuit when de-energized. A “flyback” diode and resistor is a good solution to sudden voltage spikes. Sometimes these items are built into the relay housing, but sometimes they must be added externally. The specification sheet for the

Awareness | RS-232 parameters for Attero Tech Axiom and unBT2A devices

Published May 3rd, 2023 by Steve Gallagher

Information Use the following parameters for RS-232 serial control of Attero Tech Axiom and unBT2a devices: Parameter Value Baud Rate 9600 Data Bits 8 Parity None Stop Bit 1 Flow Control None

Awareness | Q-SYS Softphone: Domain Based Calling support

Published May 3rd, 2023 by Steve Gallagher

Information Starting with Q-SYS version 9.3.0, Q-SYS Softphone supports domain-based calling. This allows greater flexibility with PBX devices and network configurations, in that a single SIP domain name can be white-listed instead of needing to specify multiple proxy IP addresses. The new Domain Based Calling option is available in the Softphone &g

FAQ | What is the included strain relief cap with the Q-SYS NM-T1 used for?

Published April 17th, 2023 by Steve Gallagher

Answer The Q-SYS NM-T1 strain relief cap serves two purposes: first, it reduces strain on the network cable when the microphone is used in a free-standing application. Second, it limits access to the bottom of the microphone, preventing users from accidentally disconnecting the microphone or pressing the factory reset button.

FAQ | How many zones are on the Q-SYS NM-T1?

Published April 17th, 2023 by Steve Gallagher

Answer The Q-SYS NM-T1 features four software-definable zones.

FAQ | Can a Core run both Teams and Zoom Rooms in a design?

Published May 9th, 2023 by Steve Gallagher

Answer Yes. You can create a Snapshot for the state of the Q-SYS Core processor, depending on how you want or need the Core to operate in a given state. To learn about Snapshots in Q-SYS, see the Snapshots topic in Q-SYS Help.

FAQ | Does the NV-21-HU have a scaler?

Published August 8th, 2023 by Steve Gallagher

Answer Yes, the NV-21-HU has a configurable scaler. The options are located under the video tab aspect ratio section of the connected Generic HDMI Display status block. More information can be found in Q-SYS Help.

FAQ | What are the network cable requirements for Q-SYS?

Published November 22nd, 2024 by Steve Gallagher

Answer The following are the minimum cable requirements for Q-SYS: 1000Base-T gigabit Ethernet over Category 5e cable 8P8C modular connectors (RJ45) ASNI/TIA-568-B.2 wiring pin-out For more information, see the Q-SYS Networking Requirements topic in Q-SYS Help.

FAQ | Are the NC Series Cameras TAA compliant?

Published January 31st, 2023 by Steve Gallagher

Answer The NC Series Cameras are not TAA compliant. For more information regarding product compliance and certification, please visit our Compliance Library or contact ProductCompliance@qsc.com.

FAQ | Can the Commercial AV Bundle be used in non-commercial AV applications?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – The Commercial AV Bundle can be used in other applications, but the specific features and capacities scaled by it are most applicable to a broad range of audio distribution, paging and entertainment applications, hence the name.

FAQ | What is the IP address of the Software Dante component running on the Core?

Published May 8th, 2023 by Steve Gallagher

Answer The IP address for Software Dante on the Q-SYS Core processor is the same as that of the network interface assigned to Software Dante in the Design Properties. To learn more, see the Design Properties topic in Q-SYS Help.

Awareness | Asset Manager Release 05.28.24

Published May 28th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Spaceti v1.0 Release Notes Initial Release Summary The Q-SYS Spaceti Sensor plugin allows Q-SYS to integrate with Spaceti’s holistic space management platform. The plugin provides sensor data ranging from occupancy, people counting, location, environmental, parking, and more that can be use

How To | Getting a list of pages in a UCI

Published May 2nd, 2023 by Steve Gallagher

Procedure The Status/Control component for a UCI has a "current.page" control that contains a Choices list of all the pages for a given UCI. In scripting, this can be parsed and used. The following example script grabs the list of pages for the UCI, which is represented by the custom-named UCI Status/Control component, "MyPanel": Panel = Component.N

FAQ | Where can I find complaince information for TSC Series Gen 3 touchscreen controllers?

Published July 30th, 2024 by Steve Gallagher

Answer Compliance documents for the TSC Series Gen 3 touchscreen controllers can be found on the product pages below: TSC-50-G3 TSC-70-G3 TSC-101-G3

Awareness | Asset Manager Release 01.17.24

Published January 17th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Nureva HDL310 and HDL410 v1.0 Release Notes Initial release Summary The Q-SYS plugin enables customers to adjust the HDL system’s speaker volume, microphone mute, EQ, along with recalibrate the microphone from the Q-SYS audio, video and control platform. The HDL Series sound location data is

FAQ | Can I run any QSC mobile apps on my Kindle device?

Published April 17th, 2023 by Steve Gallagher

Answer All QSC mobile apps are only available on the iOS App Store and the Google Play app store which is not available on Kindle devices.

Awareness | Asset Manager Release 02.18.25

Published February 18th, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Catchbox Plus Pro Wireless System v2.0 Release Notes Support for Quad model and firmware 2.0. Please see help file for more information on changes. Televic Confero v1.2 Release Notes Add support for D-Cerno systems Control of Discussion settings Recording control ACPR integration Epso

FAQ | Is there an offline update option for Q-SYS devices?

Published September 19th, 2024 by Steve Gallagher

Answer Standard Q-SYS firmware updates require a network connection between a PC and Core. Likewise, Q-SYS peripherals must have a LAN connection between the Core and peripheral device to be updated. For more information, see How To | Updating Q-SYS Firmware.

FAQ | Can the SPA-Qf support both High and Low Pilot Tone at the same time like the CX-Q?

Published August 7th, 2023 by Steve Gallagher

Answer No, the SPA-Qf can support either High or Low Pilot Tone, but not both at the same time.

FAQ | Does the Seervision server require an internet connection?

Published October 25th, 2023 by Steve Gallagher

Answer To run, the Seervision server does not need to be connected to the internet. It only requires an internet connection during remote commissioning and to load updates.

FAQ | Are Q-SYS TSC Touch Screens repairable?

Published April 17th, 2023 by Steve Gallagher

Answer Q-SYS TSC Touch Screen Controllers are not repairable by QSC. Beyond mounting components, no replacement parts are offered or sold. Any verifiable hardware issues during the standard warranty period are covered by a replacement panel.

FAQ | Can Q-SYS vCore run on any hypervisor?

Published August 9th, 2023 by Steve Gallagher

Answer For a list of supported hypervisors, visit Q-SYS Help.

FAQ | Can the MP-M series use TSC series touch panels for control?

Published May 5th, 2023 by Steve Gallagher

Answer No. The MP-M series does not have a GUI or designable interface that can be loaded onto a TSC touch panel for control.

FAQ | What wiring/connectivity is required for a Seervision Server?

Published October 25th, 2023 by Steve Gallagher

Answer The Seervision server (2U rack mount) requires a power cable and connects via standard Ethernet wiring to the network switch.

FAQ | What is the difference between Type 1 and Type 2 cards?

Published May 8th, 2023 by Steve Gallagher

Answer Type 1 cards will have a ZIF connector as shown on the left of the attached image. Type 2 cards will have a ribbon (IDC) connector as shown on the right of the attached image.

FAQ | I've ordered a Core 110f prior to knowing about this change and my installation needs GPIO. Will I be allowed to reassess/adjust my order?

Published January 31st, 2023 by Steve Gallagher

Answer Yes, you will be able to adjust your order by contacting your Q-SYS Partner Care Specialist.

FAQ | Does the SPA-Qf have Mic Detection functionality?

Published August 7th, 2023 by Steve Gallagher

Answer Yes, the SPA-Qf has Mic Detection function similar to the Core 8 Flex

FAQ | Will the Q-SYS NM Series microphone mute sync function with UC platform solutions such as Zoom and Microsoft Teams?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – the Q-SYS NM Series microphone mute sync function does work with Zoom, Microsoft Teams and other major platforms.

FAQ | What is the input gain range of the Q-SYS QIO Series audio I/O expanders?

Published April 17th, 2023 by Steve Gallagher

Answer The input gain range of the Q-SYS QIO Series audio I/O expanders are 0 to 60 dB.

FAQ | Where can I find compliance information for NL Series network loudspeakers?

Published August 21st, 2024 by Steve Gallagher

Answer Compliance documents for the NL Series network PoE loudspeakers can be found on the product pages below: NL-C4 NL-P4 NL-SB42

Awareness | Core 110c USB Video Bridge Support

Published December 9th, 2024 by Steve Gallagher

Information As of Q-SYS firmware version 9.5 and later, USB Video Bridging is no longer supported for the Core 110c.

FAQ | What length suspension cable is included with the AD-P.HALO speakers?

Published January 31st, 2023 by Steve Gallagher

Answer The AD-P.Halo speakers include a 3.2m (10.49ft) suspension cable with fasteners for hanging deployment.

FAQ | Are there Q-SYS Scaling Licenses for any of the other Q-SYS Cores?

Published April 17th, 2023 by Steve Gallagher

Answer Currently there are no Q-SYS Scaling Licenses for any Q-SYS Core models other than the Q-SYS Core Nano and the Q-SYS Core 8 Flex.

FAQ | In the Standalone Mode, what signal processing is available for the SPA-Qf?

Published August 7th, 2023 by Steve Gallagher

Answer The HPF (high-pass filter) and speaker limiters will be available and active, but there will be no speaker voicing supported. Note SPA-Qf standalone mode is only available in QDS 9.8.1 and higher.

FAQ | Does the NV-21-HU support compressed audio formats?

Published August 8th, 2023 by Steve Gallagher

Answer The NV-21-HU only supports PCM audio.

FAQ | How much power does the amplifier in the QIO-FLEX4A provide?

Published July 1st, 2024 by Steve Gallagher

Answer The QIO-FLEX4A amplifier output power depends on how the device is powered. If powered via a 24 VDC power supply, the amplifier can provide up to 9 W per channel. If powered via PoE+ (IEEE 802.3at Type 2 Class 4), the amplifier can provide up to 5 W per channel. In addition, the QIO-FLEX4A can be powered via PoE (IEEE 802.3af Type 1 Class 3)

FAQ | Does the NV-21-HU support ethernet passthrough over the USB-C connector like a laptop dock?

Published August 8th, 2023 by Steve Gallagher

Answer No, it does not.

FAQ | Where can I find compliance information for the NM-T1 microphone?

Published August 21st, 2024 by Steve Gallagher

Answer Compliance documents for the NM-T1 microphone can be found on the product pages below: NM-T1

FAQ | Where can I find compliance information for AD-DWL Series loudspeakers?

Published August 21st, 2024 by Steve Gallagher

Answer Compliance documents for the AD-DWL Series loudspeakers can be found on the product pages below: AD-DWL.180 AD-DWL.360 AD-DWL.SUB

FAQ | Do the Core Nano, Core 8 Flex, or NV-32-H (Core Capable) have fans?

Published May 5th, 2023 by Steve Gallagher

Answer The Core Nano and Core 8 Flex have a single chassis fan pulling in airflow across the board. The NV-32-H (Core Capable) has a chassis fan and an additional fan for the VPU.

FAQ | Where can I find compliance information for AcousticDesign Series speakers?

Published July 31st, 2024 by Steve Gallagher

Answer Compliance documents for the QIO Series network extenders can be found on the product pages below: AD-C4T AD-C6T AD-C.SAT AD-C.SUB AD-C820 AD-C821 AD-C1200 AD-C811Tw

FAQ | Are the Q-SYS PL-DC and PL-LA loudspeakers bi-amp capable?

Published June 5th, 2023 by Steve Gallagher

Answer Yes, the PL-DC26, PL-DC8, and the PL-DC12 are bi-amp capable as well as the PL-LA8 and PL-LA12. All of these also feature passive crossovers onboard.

FAQ | Does SPA-Qf handle loudspeaker processing?

Published August 7th, 2023 by Steve Gallagher

Answer No. Due to processing limitations, the SPA-Qf does not handle speaker processing. This is instead utilized by the Core processor in the system.

FAQ | Can the Q-SYS QIO Series I/O expanders be surface mounted right-side up?

Published April 17th, 2023 by Steve Gallagher

Answer Yes – the Q-SYS QIO Series I/O expanders can be surface mounted right-side up. The included surface mount brackets are symmetrical, permitting mounting in either orientation.

FAQ | What color space can your Q-SYS PTZ cameras output?

Published June 6th, 2023 by Steve Gallagher

Answer Based on connection and streams, the Q-SYS PTZ camers output the following color spaces: Chroma sampling direct from the Q-SYS PTZ camera HDMI - 4:4:4 or 4:2:2 based on connect sink EDID 3G/HD-SDI - 4:2:2 IP Streams - 4:2:0 USB Bridging USB Bridge - 4:2:0 and 4:2:2 depending on resolution High resolution USB stream will use 4:2:0 Low reso

FAQ | Is there a different tool set for Q-SYS vCore?

Published August 9th, 2023 by Steve Gallagher

Answer Q-SYS vCore is basically a Q-SYS processor in a virtual environment. Q-SYS Designer Software is used for creating and deploying your design, while Q-SYS Core Manager can be used for license activation and other settings as it would for any other Q-SYS Core.

FAQ | What Q-SYS hardware is compatible with Mersive Solstice Pod?

Published January 31st, 2023 by Steve Gallagher

Answer Per Mersive documentation, only the following Q-SYS hardware is tested and verified for use with the Mesive Solstice Pod: Core 110f I/O-USB Bridge PTZ-IP 20x60

How To | Painting PL-LA Series Loudspeakers

Published October 22nd, 2024 by Steve Gallagher

Procedure Applicable Paint Types PL-LA Series speakers are made from ABS plastic. To paint over this finish, compatible paint must be used to ensure proper adhesion and finish. ABS can be painted with the following solutions. We recommend testing one one those on a small surface (ie Side Panel) to ensure the result before painting the whole loudspea

FAQ | Are the Q-SYS NL Series network loudspeakers stereo or mono?

Published April 17th, 2023 by Steve Gallagher

Answer All Q-SYS NL Series network loudspeakers are mono. A stereo playback system can be created by using multiple Q-SYS NL Series network loudspeakers and routing stereo content to the loudspeakers from the Q-SYS Core processor.

Troubleshooting | CX-Qn & DPA-Qn - Front panel display flashing on firmware 9.5

Published January 31st, 2023 by Steve Gallagher

Affected Products 4-Channel amplifiers CX-Qn 2K4, CX-Qn 4K4, CX-Qn 8K4 DPA2K4Qn, DPA4K4Qn, DPA8K4Qn 8-Channel amplifiers CX-Qn 4K8, CX-Qn 8K8 DPA4K8Qn, DPA8K8Qn Problem After installing the firmware version 9.5, the affected amplifiers may exhibit the following behavior: On the front panel, the buttons do not respond and display alternates flashing

How To | Painting PL-CA Series Loudspeakers

Published October 22nd, 2024 by Steve Gallagher

Procedure Applicable Paint Types PL-CA Series speakers are painted then coated with a Polane finishing layer. To paint over this finish, compatible paint must be used to ensure proper adhesion and finish. Polane Polyurethane Enamel: Using another layer of Polane paint is a safe choice, as it ensures compatibility. Epoxy Paint: Epoxy paints can adher

Awareness | Asset Manager Release 10.29.24

Published October 29th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases L Class LA108 Beta v0.3 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. A plugin for controlling and monitoring L-Series LA108 Loudspeakers. Adjust output gain and mute, delay, EQ settings, and more. Control each loudspeaker independently or as

Awareness | Asset Manager Release 04.30.24

Published April 30th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases ISAAC v2.0 Release Notes Initial Release to Asset Manager Summary Asset Description - The Smart Monkeys ISAAC Plugin Suite is made up of multiple plugins that when used together allow you to integrate a fully scalable ISAAC system module into your Q-SYS design. The required command processor

How To | Setting up SNMP for a DCP Processor

Published April 17th, 2023 by Steve Gallagher

Procedure Use the following steps to set up SNMP on a DCP 100 or 300 Processor: Open DCP Manager and connect to the DCP where SNMP is going to be enabled Navigate to Network Settings under the Edit menu Set preferred SNMP settings Note: If the MIB file is required, you can find it in C:\Program Files (x86)\QSC Audio\DCP Manager.

Awareness | Asset Manager Release 07.02.24

Published July 2nd, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! Updates Asgard Edge v1.2.4.0 Release Notes Note Q-SYS Designer Software v9.10 or later is required. Notes: Added Clear Timestamp button. Annotator: Added Room Name. Added Recorder audio meters. Fixed debug window formatting. Notes: Timestamped notes are always time of insertion, user TS window now appen

Awareness | Asset Manager Release 02.27.24

Published February 27th, 2024 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases Blustream AV Matrix v1.0 Release Notes Initial Release Summary This Q-SYS plugin allows control of the Blustream AV Matrix product line over Ethernet or Serial. Once connected the plugin will show the device's model name and firmware and also allow for the cycling of power on the device. Inpu

FAQ | What is the maximum output level of the Q-SYS QIO Series audio I/O expanders?

Published April 17th, 2023 by Steve Gallagher

Answer The maximum output level of the Q-SYS QIO Series Audio I/O Expanders are +24 dBu.

FAQ | Can multiple Q-SYS NM-T1 microphones be daisy-chained?

Published April 17th, 2023 by Steve Gallagher

Answer No – Each Q-SYS NM-T1 requires direct connection to a PoE network switch or injector.

How To | Using the config file from a DPM100 on a DPM300

Published May 5th, 2023 by Steve Gallagher

Procedure You can use the configuration from a DPM100/H on a DPM300/H, regardless of whether you are going from an 'H' model to a non-'H' model. Note: You cannot use the config file from a DPM300 on a DPM100. If you try to load the file directly, you will see an error. Use this workaround procedure: With the DPM300 disconnected, create a new devic

FAQ | Where can I find information about configuring the E-mailer component in Q-SYS Designer?

Published June 30th, 2025 by Steve Gallagher

Answer Basic SMTP configuration info and example use case scenarios for the E-mailer component can be found in the E-mailer topic in Q-SYS Help.

Awareness | Asset Manager Release 04.22.25

Published April 22nd, 2025 by Steve Gallagher

Information 🧩Just Released to Asset Manager! New Releases CommBox Interactive Displays v1.0 Release Notes Initial Release Summary Note Q-SYS Designer Software v9.10 or later is required. Asset Description: A plugin that integrates CommBox Interactive and Intelligent Displays with Q-SYS Product Description: From infinite whiteboarding to exceptiona

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