Troubleshooting | Core 110f will not boot/respond
Learn helpful steps to troubleshoot a Core 110f that isn't booting or responding.
Problem
Core 110f is stuck in boot cycle or will not respond. Systems logo may also be showing on display.
Causes
- A corruption of the Q-SYS OS may have occurred.
- A possible hardware failure has occurred.
Troubleshooting Steps
Does the Core 110f indicate power?
Does power cycling the device restore function?
Problem resolved. Please monitor the system for any returning issues.
Connect an HDMI monitor to the HDMI output of the Core 110f and power cycle. Does the unit display any information or a boot sequence?
This unit should be recoverable with a Q-SYS Rescue Image. Please Create a Case with Q-SYS Technical Support for assistance.
This unit may be experiencing a hardware failure. Please Create a Case with Q-SYS Support for assistance.
Does reconnecting to a known working power source and cable restore power?
Did the Core 110f boot and start its design?
Problem resolved. Please monitor the system for any returning issues.
Connect an HDMI monitor to the HDMI output of the Core 110f and power cycle. Does the unit display any information or a boot sequence?
This unit should be recoverable with a Q-SYS Rescue Image. Please Create a Case with Q-SYS Technical Support for assistance.
This unit may be experiencing a hardware failure. Please Create a Case with Q-SYS Support for assistance.
The unit may be experiencing a hardware failure. Please Create a Case with Q-SYS Technical Support for further assistance.