Troubleshooting | NV-21-HU USB-C Compromised State
Learn how to troubleshoot and resolve issues with the NV-21-HU USB-C Compromised State.
Affected Products
| Hardware Model/Series | NV-21-HU |
|---|---|
| Software | QDS 9.13.0 + |
Note
- Q-SYS LTS software is not affected.
- This issue is resolved in the Q-SYS Designer Software 10.0 release.
Problem | Symptoms
When connecting a ThinkPad X1 Yoga Gen 6 via USB-C (with either PD enabled or disabled), a message appears stating, "Compromised - The USB-C device has drawn too much power, charging has been temporarily disabled." This issue also occurs intermittently with MacBook Pro M1, M2, and M3 models, but only when AUX power is used and PD is disabled. As a result, video may not reliably pass, and the compromised message will appear.
Causes | Verification
The cause of issue is under investigation.
Solution | Workaround
Avoid using AUX power with PD disabled to prevent encountering this issue.