Advice

When using Q-SYS Reflect App for ServiceNow in ServiceNow Federal environments additional security settings are enabled by default for compliance with FedRAMP and other government requirement's. In order for the Q-SYS Reflect App for ServiceNow to function one setting is required to be adjusted inside of ServiceNow for being able to process attachments which is how data from Q-SYS Reflect is processed inside of ServiceNow.

1. Once logged into ServiceNow with a Global Admin account navigate to the system properties list at “https://{{Instance-Name}}.service-now.com/now/nav/ui/classic/params/target/sys_properties_list.do”.
2. Search for the system property Name “glide.attachment.extensions”.

3. In non Federal environments typically the value is blank but in federal environments there is a prepopulated list of allowed attachment types. If there are no file types specified in the Value field, then any file type can be uploaded as an attachment.

4. Q-SYS Reflect App for ServiceNow requires that json file types can be supported. At the end of the current value add “,json” to allow this attachment to be processed.

5. Select the update button on the right hand corner of the record and you can then configure the application as normal.