Troubleshooting | Q-SYS softphone is stuck at "initializing"

Learn how to troubleshoot when your Q-SYS softphone gets stuck at initializing.

Updated at June 8th, 2023

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Table of Contents

Affected Products

Hardware Model/Series Softphone
Software QDS 


Q-SYS softphone is stuck at "initializing".


Most likely there is an invalid name or URL in the number format.

Solution | Workaround

The Number format must be a valid hostname (no spaces, no special characters, etc) or it will not make calls.