Troubleshooting | Devices not clocking to primary clock leader and showing periodic PTP mismatch with default Q-SYS configuration on Q-SYS NS Dell switches
Gain insights on why devices not clocking correctly to PTP grandmaster with default Q-SYS configuration on Q-SYS/Dell switches
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Affected Products
| Hardware Model/Series | Q-SYS NS Dell Switches |
| Software |
Problem
Devices not clocking to primary clock leader and showing periodic PTP mismatch with default Q-SYS configuration on Q-SYS NS Dell switches
Causes
NS Dell switches running on firmware versions beyond 6.6.0.24. 6.6.0.24 is the latest stable firmware version that Q-SYS confirmed.
Solution
Downgrade the switch firmware version to 6.6.0.24. Please contact technical support for more information and gain access to the appropriate firmware.