Known Issues | Q-SYS Designer Software v9.10.2
Learn about the known issues associated with Q-SYS Designer Software version 9.10.2.
Audio Peripherals and Components
Softphone not responding to 407 requests after a BYE message
Issue: Symptoms experienced will show that when a call is made from the Core and a hangup is made from the Core, the call will not disconnect. If the call is disconnected from the far end then it will disconnect properly. Sending a BYE message results in the system sending a 407 request, which the Softphone does not respond to.
Workaround: Hanging up from the Softphone or far end caller works, but not from the Core.
Earliest Reported Version: 9.9.0. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
QIO, NL, and NM Series products: Error showing “LAN A Connection Failure” after updating to v9.10.0
Issue: QIO, NL, and NM Series devices show green in Configurator but display the error “LAN A Connection Failure” on the status of the devices and the inventory in QDS.
Workaround: Reboot the Core to fix the issue.
Earliest Reported Version: 9.10.0. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
QIO, NL, and NM Series products: Unable to save hostname that ends in a hyphen (-)
Issue: A hostname that ends with a hyphen (-) is invalid. If the hostname is longer than 32 characters, truncation will occur which can result in the hostname ending in a hyphen.
Workaround: None.
Earliest Reported Version: 9.6 and 9.4.3 LTS Branch
Version Fixed: This issue is under investigation.
Amplifiers
Amplifier Status shows “Compromised - High CPU Usage: 100%”
Issue: When connected to a busy network with 30+ cores and 50+ peripherals, the amplifier status may show "Compromised—High CPU Usage: 100%." This problem is not observed on small, isolated networks.
Workaround: None at this time. This will be resolved in a future release.
Earliest Reported Version: 9.10.2 and 9.4.6 LTS Branch.
Version Fixed: 9.4.7. For more information, see the What's New section in Q-SYS Help for v9.4. This has not yet been resolved for the mainline release.
Loss of second channel configuration bank in any CX-Q amplifier after changing model from any DPA amplifier
Issue: When transitioning designs from any DPA amplifier to any CX-Q amplifier using Properties, the second channel becomes inaccessible, leading to unconfigurable E-H settings.
Workaround: Add CX-Q amplifier directly instead of changing the model through Properties. This will be resolved in a future release.
Earliest Reported Version: 9.9.0. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
Video Peripherals and Components
NV-32-H
No audio and color-spacing issues with NV-32-H
Issue: When using an NV-32-H Encoder and Decoder, connecting a Blu-Ray player to the Encoder and a display to the Decoder results in no audio output and incorrect color spacing.
Workaround: None. This will be resolved in a future release.
Earliest Reported Version: 9.9.1. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
Packet loss when Shift AV and USB Video Bridge are both active on an NV decoder
Issue: Netgear 26G4F M4250 drops packets when Shift AV and USB Video Bridge are both active on an NV decoder.
Workaround: Increase NC camera bitrate to 16 Mbps or higher, decrease Shift AV bitrate to 600Mbps
Earliest Reported Version: 9.6.0 and 9.4.5 LTS.
Version Fixed: This issue is under investigation.
Does not receive 4K60 video with Intel Iris Xe Graphics
Issue: NV-32-H cannot receive valid 4k60 video with Intel Iris Xe Graphics.
Workaround: None. This will be fixed in an upcoming release.
Earliest Reported Version: 9.8.1 and 9.4.5 LTS.
Version Fixed: This issue is under investigation.
(Core Capable) Fault error, "event_base_manager blocked"
Issue: Under certain circumstances, the Event Log for an NV-32-H (Core Capable) design might indicate "event_base_manager blocked", followed by the Core becoming unresponsive after a period of time.
Workaround: Reboot the NV-32-H (Core Capable).
Earliest Reported Version: 9.3.1, which affects all versions of the LTS Branch.
Version Fixed: This issue is under investigation.
Multicast Shift AV intermittent Packet Loss on LAN A when switching AV streams
Issue: The NV-32-H Shift AV may experience occasional audio packet loss in LAN A when switching between AV streams. This might cause intermittent disruptions in the audio transmission.
Workaround: None. This will be resolved in an upcoming release.
Earliest Reported Version: 9.1, which affects all versions in the LTS branch.
Version Fixed: This issue is under investigation.
HDMI output stops working after switching HDMI I/O Device Type: Encoder to/from Decoder
Issue: If you change the HDMI I/O component Device Type property from Encoder to Decoder or vice versa and then redeploy the design, HDMI output may stop working.
Workaround: In rare cases, the affected NV-32-H unit may require a power cycle after changing Encoder / Decoder modes. Unplug the NV-32-H from power for a few seconds and then plug it back in.
Earliest Reported Version: 8.2, which includes all versions of the LTS Branch.
Version Fixed: This issue is under investigation.
NV-21-HU
Note
Since the NV-21-HU requires QDS version 9.8.0 or higher, none of the following issues impact any of the LTS branches.
No audio and color-spacing issues with NV-21-HU
Issue: When using an NV-21-HU Encoder and Decoder, connecting a Blu-Ray player to the Encoder and a display to the Decoder results in no audio output and incorrect color spacing.
Workaround: None. This will be resolved in a future release.
Earliest Reported Version: 9.9.1. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
USB-C unable to establish valid format with HP ZBook Firefly Gen 9
Issue: When connecting a USB-C to an HP ZBook Firefly Gen 9, The NV-21-HU sees the USB-C connection but is unable to provide a valid format.
Workaround: None. This will be resolved in an upcoming release.
Earliest Reported Version: 9.10.1.
Version Fixed: This issue is under investigation.
NV-21-HU HID Conferencing Component Connection Loss when Cameras enter Privacy
Issue: Designs with an NV-21-HU providing an AV Bridge connection for conferencing may experience the HID Conferencing component showing connection lost when entering privacy mode.
Workaround: None. This will be resolved in an upcoming release.
Earliest Reported Version: 9.10.0
Version Fixed: This issue is under investigation.
NV-21-HU HDMI showing no valid video format
Issue: Designs with an NV-21-HU may be unable to establish a valid format when connecting via HDMI.
Workaround: Using a signal generator first to detect the format may work before plugging into either a PC or Mac.
Earliest Reported Version: 9.9.1.
Version Fixed: This issue is under investigation.
NV-21-HU HDMI input failure
Issue: You may experience an intermittent HDMI input failure on the NV-21-HU. The issue occurs after a design push and subsequent use of USB-C, with 1080p@59.94 resolution being sent from laptops. Despite laptops sending data, the HDMI input fails to work until after multiple reboots and redeployment of the design.
Workaround: If the HDMI input fails, users should reboot the system, redeploy the design, and reboot once more. This process may need to be repeated until functionality is restored.
Earliest Reported Version: 9.10.0.
Version Fixed: This issue is under investigation.
Mediacast - Camera streaming failure to NV-21-HU USB Bridge
Issue: The Q-SYS Camera is operational, and the USB Bridging device is transmitting USB data; however, the IP streaming indicator on the Camera status is not illuminated.
Workaround: Try restarting the camera and the USB Bridge one at a time to determine if the issue is resolved by one of them. If not, proceed to restart the other device.
Earliest Reported Version: 9.10.1.
Version Fixed: This issue is under investigation.
Unable to detect HDMI input after a hot plug event when NV-21-HU changes encoder mode
Issue: When using NV-21 Series Encoders, customers may experience an issue where the HDMI input is not detected after auto-changing Encoder Modes from “4K60 max - One Hot Plug Event” to “1080p60 max - No Hot Plug Events”. This auto-change of Encoder Mode occurs when Encoding a single AV source in “4K60 max - One Hot Plug Event” and the second input is selected by a Decoder and forces the Encoder into the “1080p60 max - No Hot Plug Events” Encoder Mode.
Workaround: In the NV21-HU AV I/O Encoder component, change the Encoder mode to “1080p60 max - No Hot Plug Events”.
Earliest Reported Version: 9.10.2
Version Fixed: This issue is under investigation.
NV-21-HU with Aux Power instability with Cisco Catalyst switches
Issue: When connecting the NV-21-HU to a Cisco Catalyst switch via aux power, it consistently disconnects and reconnects every 3 to 4 seconds. This occurs across various models such as the 3850, 9200, and 9300.
Workaround: Manually disable PoE from the switchport on ports connected to the NV-21-HU.
Earliest Reported Version: 9.8.2.
Version Fixed: This issue is under investigation.
USB-C or HDMI video displaying a distorted green image
Issue: NV-21-HU’s may experience video distortion by displaying it with green pixilation after upgrading to v9.10.0
Workaround: Downgrade to v9.9.1. After downgrading, perform a hard power cycle on all NV-21-HUs in the design.
Earliest Reported Version: 9.10.0.
Version Fixed: This issue is under investigation.
Decoder video scanning
Issue: After switching video sources on an NV-21-HU Decoder, video scanning might occur temporarily after the switch.
Workaround: This issue will not prevent you from using the system, as the scanning only occurs for about 1-2 seconds after switching sources.
Earliest Reported Version: 9.9.1.
Version Fixed: This issue is under investigation.
USB-C - USB Video Bridging Issue with Mediacast Router upstream switching
Issue: Designs that have two or more cameras connected to a Mediacast Router and USB-C source may experience issues with the USB Video Bridge when switching between camera sources.
Workaround: We have implemented enhancements in version 9.10.2 to ensure stability during normal operating conditions. However, when using a Mediacast router connected to an NV-21-HU for USB Video Bridging, you may experience a brief delay of approximately 10 seconds when switching cameras.
Earliest Reported Version: 9.10.0.
Version Fixed: This issue is under investigation.
Intermittent LAN A packet loss in NV-21-HU Decoder with specific NV-21-HU Encoder settings
Issue: NV-21-HU Decoder shows occasional LAN A packet loss when upstream NV-21-HU Encoder has USB video 720p30, Shift AV 4k60, and local output 4k60.
Workaround: None. This will be resolved in an upcoming release.
Earliest Reported Version: 9.8.2.
Version Fixed: This issue is under investigation.
Packet loss when Shift AV and USB Video Bridge are both active on an NV decoder
Issue: Netgear 26G4F M4250 drops packets when Shift AV and USB Video Bridge are both active on an NV decoder.
Workaround: Increase NC camera bitrate to 16 Mbps or higher, decrease Shift AV bitrate to 600Mbps
Earliest Reported Version: 9.8.2.
Version Fixed: This issue is under investigation.
USB-C Audio Requires USB Soundcard
Issue: When a Generic AV Source is connected to the NV-21-HU’s USB-C input, the Audio Channels are set to zero and grayed out. The USB-C input does not support audio via the DisplayPort alt-mode path.
Workaround: To enable audio via USB-C, a USB Soundcard must be added to the design. This requires activation of a Q-SYS AV Bridging License. For more information on the workaround, visit Routing Audio Using USB Audio Bridging or see example design below.
Earliest Reported Version: 9.8.1
Version Fixed: This issue is under investigation.
Firmware Update Status
Issue: NV-21-HU can take up to 5 minutes when updating firmware. During a firmware update, the device will only show a Reboot initializing status.
Workaround: None. Status messaging for this may improve in an upcoming release.
Earliest Reported Version: 9.8.2.
Version Fixed: This issue is under investigation.
USB Bridging
Intermittent camera switching issues in Dividable Room System
Issue: You may experience inconsistent camera switching behavior when alternating between ‘Divide’ and ‘Combine’ room states on the UCI of an MTR. The issue manifests as black squares instead of camera feeds, delayed image updates, or incorrect camera feeds being displayed despite different selections.
Workaround: A temporary fix is to use a single camera preview on a common layer accessible by both ‘Divide’ and ‘Combine’ states, which seems to resolve the issue. Additionally, ensuring that the Mediacast Router component does not display actual images of the attached cameras on its buttons may help.
Earliest Reported Version: 9.10.1. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
NC camera streams fail when switching Mediacast Router to NV-21-HU
Issue: Designs using a Mediacast router wired to an NV-21-HU, the camera streams do not pull data in the status tab of the NV-21-HU Video Bridge - Video Input (camera). The USB output to a host will show an offline image.
Workaround: Downgrade to version 9.9.1.
Earliest Reported Version: 9.10.1. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
Intermittent Mediacast video freezing during camera switching
Issue: The Mediacast video feed freezes randomly when switching cameras using the gooseneck audio input. The video output shows as offline in Zoom, although the cameras appear functional in Configurator.
Workaround: Reboot the core to restore functionality.
Earliest Reported Version: 9.10.0. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
USB Audio Bridge recognition with multiple USB Bridges and Windows PC swapping
Issue: When having multiple USB Bridges with the same USB Bridge name and swapping a Windows PC between the two Bridges, the USB Audio Bridge may only show up in the PC if you reseat the USB cable multiple times.
Workaround: Two workarounds are available. Test #1 before #2.
- Select all components within a design and delete them. You will now have a blank design. Undo the delete with a Ctrl + Z keyboard shortcut and bring back everything into the design. Re-push the design and it should be resolved.
- Set all USB Bridge names to be unique. This will require disabling Zoom compatibility if enabled.
Earliest Reported Version: 9.8.0. This issue does not affect the LTS branch.
Version Fixed: This issue is under investigation.
Cameras
NC-110 Error: “802.1x settings save failed for LAN A”
Issue: NC-110 fails to save the 802.1x configuration. Error: “802.1x settings save failed for LAN A.”
Workaround: Change the certificate format to PEM.
Earliest Reported Version: 9.7.0 and 9.4.4 LTS.
Version Fixed: This issue is under investigation.
Control Peripherals and Components
TSC-G2 devices are showing offline
Issue: Using the TSC-G2 touchscreen controllers with any multi-gigabit switch may show "Offline" and/or "No Link" when checking the test screen.
Workaround: Connect the touchscreen controller to another switch and downgrade to QDS version 9.10.1.
Earliest Reported Version: 9.10.2 and 9.4.7 LTS.
Version Fixed: This issue is under investigation.
Network.Interface call not showing all interfaces when in Emulation Mode
Issue: The script is failing to consistently detect and list all network interfaces.
Workaround: None. This will be resolved in an upcoming release.
Earliest Reported Version: 9.7.0. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
Designer slow to load with a lot of plugins
Issue: When using Designer 9.9 or 9.10, loading designer can take a long time if the PC has lots of plugins installed. Similarly, when searching for items in the schematic library (components or plugins) designer can take a long time to find matches if the PC has lots of plugins installed.
Workaround: Reduce the number of plugins the PC has installed.
Earliest Reported Version: 9.9.0. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
UCI Toolbox
Issue: Some controls within a State Trigger Button and/or ComboBox within a UCI Toolbox cannot be activated when accessing the UCI from a physical TSC, Windows UCIViewer Application, or a mobile device (Android and iPhone accessing WebUCI).
Workaround: Utilize traditional, non-Toolbox methods for State Trigger Button and ComboBox objects.
Earliest Reported Version: 9.5.0 and 9.4.3 LTS.
Version Fixed: WebUCI was fixed in 9.10; however UCIViewer and TSC's are still under investigation.
TSC G2 and G3 Popup Button not rendering
Issue: Popup Button page graphic elements may not render as expected with TSC G2 and G3s.
Workaround: Set the value of ‘Popup corner Radius’ to be equal or less than the value of ‘Popup Margin’ in the button Properties. This issue is under investigation.
Earliest Reported Version: 9.8.0. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
AVer Plugin disrupts stability with Core
Issue: The Core may experience a disruption in operation after the AVer plugin runs for 30 minutes to 1 hour.
Workaround: Ensure the latest version of the Plugin is installed. This issue is under investigation.
Earliest Reported Version: 9.7.0 and 9.4.5 LTS.
Version Fixed: This issue is under investigation.
Encrypted Plugins and managed settings
Issue: When the ‘Is Managed’ Property is set to ‘Yes’ in v9.10 and the design is opened in an earlier version of QDS, the plugins may experience compatibility issues. Plugins from 9.9.1 to 9.10 may also experience the issue.
Workaround: Remove the plugins and utilize a new instance of the plugin.
Earliest Reported Version: 9.10.0. This does not affect the 9.4.x LTS branch
Version Fixed: This issue is under investigation.
Q-SYS Control for MTR App
Issue: The 2nd page experience is incorrectly shown on the UCI when joining a Zoom call.
Workaround: None. This will be resolved in an upcoming release.
Earliest Reported Version: 9.10.0 and 9.4.6 LTS.
Version Fixed: This issue is under investigation.
Camera Status Block cannot be added or removed from a Container
Issue: When a Camera is added to a design, moving it into a Container from another part of a design returns it to the Inventory. If it is placed directly into a Container and removed from the Container, it also returns to the Inventory.
Workaround: Either place the Camera directly into the Inventory or place the Camera Status Block where you want it in the design.
Earliest Reported Version: 9.9.0 and 9.4.5 LTS.
Version Fixed: This issue is under investigation.
Microsoft Teams Room: Loses connection if the device is accessed by hostname and its IP changes
Issue: When the MTR component is configured to connect via hostname, and the MTR compute is scheduled for automatic ,nightly reboots, it is possible that the underlying IP address may change with a new assignment from the DHCP server over extended durations. If the IP address changes does change, the MTR component will lose connectivity to the MTR compute and enter a fault state.
Workaround: A reboot is required to pick up the correct address. This will be resolved in a future release.
Earliest Reported Version: 9.9.0. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
UCI Style Controller custom font styles are not applied properly for the Controls & Tools
Issue: Custom Font Styles are not applied properly for the Controls & Tools via UCI Style Controller.
Workaround: Specify different font-family names for your imported @font-faces.
Earliest Reported Version: 9.8.2 and 9.4.5 LTS Branch.
Version Fixed: This issue is under investigation.
Call Sync not disabled with vCore
Issue: If a design schematic contains a Call Sync component and the Core Model is changed to 'vCore Control', the Call Sync component remains enabled while any wired Call Systems or Endpoints become properly disabled (grayed out).
Workaround: None. Call Sync is not supported with vCore despite not showing as disabled in designs that use vCore.
Earliest Reported Version: 9.6.0 and 9.4.4 LTS Branch.
Version Fixed: This issue is under investigation.
Streaming I/O
AES67 Rx periodically loses stream with Dante AES67
Issue: AES67 Rx periodically showing a fault of “Compromised - Packet Missing” or “Compromised - Packet too late” when PTP Transparency Clock (TC) is enabled on the Q-SYS NS2 Netgear switches.
Workaround: Disable PTP TC on Q-SYS NS Netgear switch.
Earliest Reported Version: 9.6.0. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
Platform
Penetration testing using Nessus software may result in Core crashing
Issue: When completing penetration testing with Nessus software, erroneous Faults in the Event Log show High CPU/Memory Usage.
Workaround: Limit the number of simultaneous connection to the Core, stop the network scan, or add the core to a whitelist of devices not to be scanned.
Version Introduced: 9.8.2. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
Media Stream Receiver unable to receive Multicast Streams
Issue: Designs with a Core 110f and Media Stream Receiver may experience issues when trying to pass audio. The Core status says OK but no audio is heard.
Workaround: None. This will be resolved in a future release.
Earliest Reported Version: 9.9.1. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
Two or more speakers inside a Container can be wired to the same Amplifier output
Issue: Designs that have two or more speakers inside a Container can erroneously be wired to the same Amplifier output, causing an "internal fault load failed" if pushed to the Core.
Workaround: Currently, the operation is not supported and may lead to unexpected results. We recommend avoiding this action.
Earliest Reported Version: 9.9.1. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
Cores/Peripherals are unable to switch from Core Mode to Peripheral Mode
Issue: When attempting to switch a Core or Peripheral from Core mode to Peripheral mode, either through the Core Manager on a browser or in Configurator within QSD, an error message "Something went wrong!" appears, preventing the change and offering options to refresh the page or return to the homepage.
Workaround: Deploy a design after switching to Core Mode before attempting to switch back to Peripheral Mode.
Earliest Reported Version: 9.10.0. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
Q-SYS Media Stream Receivers unable to accept unicast streams from Visionary Solutions
Issue: The Q-SYS Media Stream Receivers in are unable to accept unicast streams from Visionary Solutions network Video Encoders.
Workaround: For now, customers integrating Visionary Solutions Video Endpoints must use multicast.
Earliest Reported Version: 9.9.1 and 9.4.6 LTS.
Version Fixed: This issue is under investigation.
Signal tags and wires erroneously allowing many inputs to be wired to a single destination
Issue: Q-SYS Designer v9.10.0 erroneously allows signal types (tags and wires) to be wired to multiple destinations. QDS does not allow multiple sources to feed one destination.
Workaround: Ensure you are using tags and wires as a one-to-one connection.
Earliest Reported Version: 9.10.0. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
Audio Loss on reboot with I/O 8-Flex
Issue: After rebooting the PC connected via USB cable to an I/O 8-Flex, audio may not be detected, resulting in inactive LEDs despite the connection showing as “Connected.” Cores with USB Bridging capabilities may experience the same issue.
Workaround: Disconnect and reconnect the USB cable from the laptop to restore audio functionality.
Earliest Reported Version: 9.8.2. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
PA Global Priority settings revert to default when using Redundant Cores and Access Management within Core Manager
Issue: When using Redundant Cores with Access Control enabled in designs with PA routers, a Core failover may result in PA Global Priority settings reverting to defaults.
Workaround: Turn off Access Control and the settings will not revert to default.
Earliest Reported Version: 9.9.1. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
Core 110f with Software Dante not showing in Dante Controller
Issue: A Core with Software Dante deployed that was previously enrolled in a Dante Domain may not be discoverable in Dante Controller if the Core was not properly un-enrolled from the Domain.
Workaround: Delete the DDM.conf and UUID files.
- Disconnect Windows the Core from the Design
- Run the Design in Emulation Mode
- Open the Windows Explorer Folder and navigate to C:\Users\qsc\AppData\Local\Temp\QSys Temp Files
- Open the most recent hash folder (For example, C:\Users\username\AppData\Local\Temp\QSys Temp Files\638360882256976981) and open the Settings Folder
- Delete “DDM.conf” and "UUID" files
- Save the Design while still in Emulation Mode
- Disconnect Emulation Mode
- Save to the Core & Run
- Open Dante Controller to verify that Software Dante components now show
Earliest Reported Version: 9.9.1 and 9.4.5 LTS.
Version Fixed: This issues has been resolved in v9.4.7 (LTS). For more information, see the What's New section in Q-SYS Help for v9.4. It has not yet been resolved in the mainline version.
AES67 Rx streams "Not Found" after a design push
Issue: After having an active AES67 stream, re-push the design. All AES67 streams continue to play; however, the status block shows “Compromised - Stream Not Found.”
Workaround: This issue is under investigation. Try the first four steps before reverting to the fifth step:
1. Connect to the Core
2. Disable AES67 Rx Streams and unselect the stream name.
3. Disconnect from the Core.
4. Select stream and enable AES67 Rx Stream.
5. If the above doesn't resolve the issue, downgrade to QDS v9.6.0.
Earliest Reported Version: 9.8.2. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
Q-SYS Designer may not install when the linked folder is deleted or has invalid permissions.
Issue: Q-SYS Designer may not install when the linked folder on the local machine is deleted or has invalid permissions.
Workaround: Delete the default QSC folder from C:\Users\<userdir>\Documents\QSC or D-link the symbolic link and then freshly install the designer.
Earliest Reported Version: 9.10. This does not affect the LTS branch.
Version Fixed: This issue is under investigation.
SSH and Core Redundancy not retained in Core Manager
Issue: Following a firmware downgrade from v9.10, network services for SSH and Core Redundancy may not be retained in Core Manager.
Workaround: Re-enable services as necessary after downgrade.
Earliest Reported Version: 9.10. This does not affect the LTS branch.
Version Fixed: This issue is under investigation.
Delay Matrix Mixer high compute usage
Issue: The Delay Matrix Mixer component compute resource usage may be higher than anticipated by the design compiler.
Workaround: If the design causes processing overruns, reduce the design size by either reducing the size of the Delay Matrix Mixer component(s), reducing the Max Delay property, removing other components from the design or any combination listed.
Earliest Reported Version: 8.0 and 9.4.5 LTS Branch.
Version Fixed: This issue is under investigation.
Advanced USB Audio exceeding endpoint limits
Issue: When deploying a design with Advanced USB Audio, it is possible to exceed endpoint limits on Core 110f, Core 8 Flex, and Core Nano.
Workaround: None. This will be fixed in a future release.
Earliest Reported Version: 9.4.5 LTS and 9.8.0
Version Fixed: This issue is under investigation.
Error: “Failed to get firmware value for key firmware_hash”
Issue: When attempting to downgrade a Core to a version prior to v9.1.x, you see the aforementioned error message.
Workaround: This error means that the Core is expecting signed firmware (introduced in v9.1.x) but the firmware you are attempting to upload (v9.0.1 or earlier) is unsigned. To downgrade the Core, you must toggle the Allow Legacy Unsigned Firmware (v9.0.1 or lower) option in Core Manager:
- Log in to Q-SYS Core Manager.
- From the navigation menu, click Utilities.
- In the Firmware section, select Allow Legacy Unsigned Firmware (v9.0.1 or lower). Do not reboot the Core.
- Attempt the downgrade again.
Earliest Reported Version: 9.1.x, which does affect the LTS Branch.
Version Fixed: This issue is under investigation.
Management
Old and new device name showing in Q-SYS Configurator
Issue: If you rename a Q-SYS device, both the original and new name can sometimes appear in Configurator.
Workaround: Close and re-open Q-SYS Designer Software. This will be fixed in a future release.
Earliest Reported Version: 9.7. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
Reflect Redundant Core shows Inventory as "Unavailable"
Issue: In a redundant Core configuration, after upgrading the Core firmware, the Reflect > Sites > Systems > Status page may show "Unavailable" in the Inventory section.
Workaround: Reboot the Cores and refresh the Status page in your browser.
Earliest Reported Version: 9.3, and it affects all versions in the LTS Branch.
Version Fixed: This issue is under investigation.
Reflect '+ Add Core' button disabled on Sites > Systems page
Issue: When attempting to add another Core to a Site, such as when adding the second of two Cores in a redundant pair System, the + Add Core button is grayed out.
Workaround: None. Currently, the maximum number of Cores that can be registered to your Organization equals the number of System licenses enabled on the Organization, regardless of whether a System is redundant. This will be fixed in a future update. Note that the Subscription Details table on the Organizations page correctly shows the number of connected Systems and does not represent the number of connected Cores when using any Redundant Core systems.
Earliest Reported Version: 9.3, and it affects all versions of the LTS Branch.
Version Fixed: This issue is under investigation.