Known Issues | Q-SYS Designer Software v9.8.2
Learn about the known issues associated with Q-SYS Designer Software version 9.8.2.
Amplifiers
Pilot Tones are disabled after pushing design
Issue: Pilot tones through a CX-Q amplifier are disabled after choosing Save to Core & Run.
Workaround: Manually re-enable the tones.
Earliest Reported Version: 9.8.0. This does not affect the LTS Branch.
Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9.
Loudspeakers
Loudspeaker blocks disappear when grouped
Issue: If you attempt to group components (Tools > Group) that include Loudspeaker blocks, the Loudspeaker blocks disappear.
Workaround: None.
Earliest Reported Version: 9.4.0
Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.
Generic 70/100V Speaker: Custom Voicing name not updating
Issue: If you change the name of a Custom Voicing that is currently mapped to a 70/100V Speaker, the name does not update in the 70/100V Speaker component.
Workaround: Within the 70/100V Speaker component properties, change the Custom Voicing property to "NONE," and then select the updated name.
Earliest Reported Version: 8.2.1
Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.
Video Peripherals and Components
NV-32-H
Packet loss when Shift AV and USB Video Bridge are both active on an NV decoder
Issue: Netgear 26G4F M4250 drops packets when Shift AV and USB Video Bridge are both active on an NV decoder.
Workaround: Increase NC camera bitrate to 16 Mbps or higher, decrease Shift AV bitrate to 600Mbps
Earliest Reported Version: 9.6.0 and 9.4.5 LTS.
Version Fixed: This issue is under investigation.
Black frames between video switches with Mediacast to HDMI while Bridging
Issue: This happens when a Mediacast router switches between multiple cameras sent to an NV-32-H Encoder or Decoder. When Bridging video on that same device, Mediacast to HDMI camera video will inject more black frames during the switch. Once USB Video Bridging is stopped the switching returns to normal.
Workaround: Avoid simultaneously using USB Bridging and Mediacast to HDMI streaming on the same NV-32-H. This will be resolved in an upcoming release.
Earliest Reported Version: 9.8.0. This does not affect the LTS Branch.
Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9.
Shows green video on initial encoder start up
Issue: NV-32-H and NV-21-HU shows green video on initial encoder start up. The green video will disappear after 5 seconds.
Workaround: None. This will be fixed in an upcoming release.
Earliest Reported Version: 9.8.1 and 9.4.5 LTS.
Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been resolved in the LTS (9.4.x) branch
Does not receive 4K60 video with Intel Iris Xe Graphics
Issue: NV-32-H cannot receive valid 4k60 video with Intel Iris Xe Graphics.
Workaround: None. This will be fixed in an upcoming release.
Earliest Reported Version: 9.8.1 and 9.4.5 LTS.
Version Fixed: This issue is under investigation.
When in idle or sleep mode, Video Mute and Video Freeze buttons are still enabled
Issue: When in idle or sleep mode, the Video Mute and Video Freeze buttons are enabled rather than disabled.
Workaround: None. This will be resolved in an upcoming release.
Earliest Reported Version: 9.8.0 and 9.4.5 LTS.
Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.
HDMI output connected to 21:9 monitor may show video distortions when boot screen is active
Issue: When HDMI output is connected between NV-32-H HDMI and a 21:9 monitor, video distortions may occur when boot screen is active.
Workaround: None. This issue will be resolved in a future release.
Earliest Reported Version: 9.8.0 and 9.4.5 LTS.
Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.
(Core Capable) Fault error, "event_base_manager blocked"
Issue: Under certain circumstances, the Event Log for an NV-32-H (Core Capable) design might indicate "event_base_manager blocked", followed by the Core becoming unresponsive after a period of time.
Workaround: Reboot the NV-32-H (Core Capable).
Earliest Reported Version: 9.3.1, which affects all versions of the LTS Branch.
Version Fixed: This issue is under investigation.
Temporary flicker when reconnecting a display to a Decoder with dual outputs
Issue: If an NV-32-H is configured as a Decoder with dual HDMI outputs, disconnecting and reconnecting one display can cause a temporary flicker, black screen, or other color change on the other connected display. This typically only lasts for about one second.
Workaround: In the Generic HDMI Display component > Color Format control, select a "Force RGB" format.
Earliest Reported Version: 9.5.0 and 9.4.3 LTS.
Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been resolved in the LTS (9.4.x) branch.
Multicast Shift AV intermittent Packet Loss on LAN A when switching AV streams
Issue: The NV-32-H Shift AV may experience occasional audio packet loss in LAN A when switching between AV streams. This might cause intermittent disruptions in the audio transmission.
Workaround: None. This will be resolved in an upcoming release.
Earliest Reported Version: 9.1, which affects all versions in the LTS branch.
Version Fixed: This issue is under investigation.
HDMI output stops working after switching HDMI I/O Device Type: Encoder to/from Decoder
Issue: If you change the HDMI I/O component Device Type property from Encoder to Decoder or vice versa and then redeploy the design, HDMI output may stop working.
Workaround: In rare cases, the affected NV-32-H unit may require a power cycle after changing Encoder / Decoder modes. Unplug the NV-32-H from power for a few seconds and then plug it back in.
Earliest Reported Version: 8.2, which includes all versions of the LTS Branch.
Version Fixed: This issue is under investigation.
NV-21-HU
Note
Since the NV-21-HU requires QDS version 9.8.0 or higher, none of the following issues impact any of the LTS branches.
NV-21-HU with Aux Power instability with Cisco Catalyst switches
Issue: When connecting the NV-21-HU to a Cisco Catalyst switch via aux power, it consistently disconnects and reconnects every 3 to 4 seconds. This occurs across various models such as the 3850, 9200, and 9300.
Workaround: Manually disable PoE from the switchport on ports connected to the NV-21-HU.
Earliest Reported Version: 9.8.2.
Version Fixed: This issue is under investigation.
Intermittent LAN A packet loss in NV-21-HU Decoder with specific NV-21-HU Encoder settings
Issue: NV-21-HU Decoder shows occasional LAN A packet loss when upstream NV-21-HU Encoder has USB video 720p30, Shift AV 4k60, and local output 4k60.
Workaround: None. This will be resolved in an upcoming release.
Earliest Reported Version: 9.8.2.
Version Fixed: This issue is under investigation.
Packet loss when Shift AV and USB Video Bridge are both active on an NV decoder
Issue: Netgear 26G4F M4250 drops packets when Shift AV and USB Video Bridge are both active on an NV decoder.
Workaround: Increase NC camera bitrate to 16 Mbps or higher, decrease Shift AV bitrate to 600Mbps
Earliest Reported Version: 9.8.2.
Version Fixed: This issue is under investigation.
When NV-21-HU is switched between USB-C and HDMI, cable detect LED may flicker
Issue: NV-21-HU cable detect LED flickers when switching between USB-C and HDMI, only HDMI or USB-C is connected, not both.
Workaround: None. This will be resolved in an upcoming release.
Earliest Reported Version: 9.8.2
Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9.
Switching from USB-C to HDMI while streaming with 21x9 EDID causes local HDMI output corruption
Issue: When an NV-21-HU Encoder is wired to a decoder (NV-21-HU or NV-32-H) with an active Shift AV stream with 21x9 EDID, the Encoder output eventually freezes and causes corruption.
Workaround: A reboot is required and should fix the issue.
Earliest Reported Version: 9.8.2.
Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9.
When USB-C non-HDCP source is connected, HDCP status stays blank
Issue: When using an NV-21-HU with USB-C connection, HDCP Status should show "Non-HDCP Source"; however, the status remains blank.
Workaround: None. This will be resolved in an upcoming release.
Earliest Reported Version: 9.8.2.
Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0.
Encoders and Decoders Operating Limitations
Issue: Shift AV has intermittent packet loss and/or HDMI output flickers black.
Workaround: It is recommended to use NV-21-HU in one of the two scenarios. With a 1080p60 input source, units can encode/decode a Shift stream, use encoder’s local out and AV bridge on encoder or decoder. With a 4K60 input source, units can encode/decode a Shift stream, no local out on encoder and AV bridging only on an encoder.
Earliest Reported Version: 9.8.2.
Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9.
Video Bridging Limitation
Issue: NV-21-HU USB video bridge is limited to a maximum of 720p30 YUY2.
Workaround: None. This will be fixed in an upcoming release.
Earliest Reported Version: 9.8.2.
Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9.
HDMI source shows Video Format error after redeploy.
Issue: NV-21-HU HDMI source shows Video Format error after redeploy.
Workaround: None. This will be fixed in an upcoming release.
Earliest Reported Version: 9.8.2.
Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9.
Source format resets after reboot
Issue: If a NUC11 with Intel Xe Graphics is connected to NV-21-HU with USB-C video and then the NUC is rebooted, the NUC will unexpectedly send 640x480p60.
Workaround: Clicking the hot plug trigger in USB-C source component resolves the issue.
Earliest Reported Version: 9.8.1.
Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9.
May fail to reboot after firmware upgrade
Issue: NV-21-HU occasionally fails to boot after firmware upgrade, requires power cycle to recover.
Workaround: None. This will be fixed in an upcoming release.
Earliest Reported Version: 9.8.0
Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9.
With Windows OS (Windows versions 10 and 11) does not send 1080p60 and ignores new EDID
Issue: Windows OS (Windows versions 10 and 11) does not respect EDID changes on USB-C until the cable is physically disconnected when HDCP Mode = "Auto".
Workaround: Re-deploy or remove the cable and reconnect it again.
Earliest Reported Version: 9.8.2
Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9.
USB-C Audio Requires USB Soundcard
Issue: When a Generic AV Source is connected to the NV-21-HU’s USB-C input, the Audio Channels are set to zero and grayed out. The USB-C input does not support audio via the DisplayPort alt-mode path.
Workaround: To enable audio via USB-C, a USB Soundcard must be added to the design. This requires activation of a Q-SYS AV Bridging License. For more information on the workaround, visit Routing Audio Using USB Audio Bridging or see example design below.
Earliest Reported Version: 9.8.1
Version Fixed: This issue is under investigation.
Shows green video on initial encoder start up
Issue: NV-32-H and NV-21-HU shows green video on initial encoder start up. The green video will disappear after 5 seconds.
Workaround: None. This will be fixed in an upcoming release.
Earliest Reported Version: 9.8.1
Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0.
USB-C HDCP output creates HDCP noise on Apple devices
Issue: When a design involves an NV-21-HU on an Apple device, the USB-C HDCP output causes HDCP noise.
Workaround: None. This will be resolved in a future update.
Earliest Reported Version: 9.8.0
Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9.
USB-C video does not work with Mac Book Pro 13" (2017) with Intel Iris Graphics
Issue: When connecting an NV-21-HU to a Mac Book Pro 13" (2017) with Intel Iris Graphics via USB-C, the video does not work, Q-SYS does not see a video format, and the Mac Book does not detect sink.
Workaround: None. This will be resolved in an upcoming release.
Earliest Reported Version: 9.8.1
Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9.
Firmware Update Status
Issue: NV-21-HU can take up to 5 minutes when updating firmware. During a firmware update, the device will only show a Reboot initializing status.
Workaround: None. Status messaging for this may improve in an upcoming release.
Earliest Reported Version: 9.8.2.
Version Fixed: This issue is under investigation.
USB Bridging
NV-32-H: USB Bridging stops with USB HID Conferencing
Issue: HID Conferencing Controller may cause USB Bridging to stop functioning. The NV-32-H Encoder must have USB Video Bridging, USB Audio Speakerphone Bridging, USB HID Conferencing, and HDMI Encoder to another NV-32-H Encoder active in the design.
Workaround: Remove HID Conferencing.
Earliest Reported Version: 9.8.2 and 9.4.5 LTS.
Version Fixed: This issue is under investigation.
USB Audio Bridge recognition with multiple USB Bridges and Windows PC swapping
Issue: When having multiple USB Bridges with the same USB Bridge name and swapping a Windows PC between the two Bridges, the USB Audio Bridge may only show up in the PC if you reseat the USB cable multiple times.
Workaround: Two workarounds are available. Test #1 before #2.
- Select all components within a design and delete them. You will now have a blank design. Undo the delete with a Ctrl + Z keyboard shortcut and bring back everything into the design. Re-push the design and it should be resolved.
- Set all USB Bridge names to be unique. This will require disabling Zoom compatibility if enabled.
Earliest Reported Version: 9.8.0. This issue does not affect the LTS branch.
Version Fixed: This issue is under investigation.
Cameras
NC-110 Error: “802.1x settings save failed for LAN A”
Issue: NC-110 fails to save the 802.1x configuration. Error: “802.1x settings save failed for LAN A.”
Workaround: Change the certificate format to PEM.
Earliest Reported Version: 9.7.0 and 9.4.4 LTS.
Version Fixed: This issue is under investigation.
Control Peripherals and Components
UCI Toolbox
Issue: Some controls within a State Trigger Button and/or ComboBox within a UCI Toolbox cannot be activated when accessing the UCI from a physical TSC, Windows UCIViewer Application, or a mobile device (Android and iPhone accessing WebUCI).
Workaround: Utilize traditional, non-Toolbox methods for State Trigger Button and ComboBox objects.
Earliest Reported Version: 9.5.0 and 9.4.3 LTS.
Version Fixed: WebUCI was fixed in 9.10; however UCIViewer and TSC's are still under investigation.
TSC G2 and G3 Popup Button not rendering
Issue: Popup Button page graphic elements may not render as expected with TSC G2 and G3s.
Workaround: Set the value of ‘Popup corner Radius’ to be equal or less than the value of ‘Popup Margin’ in the button Properties. This issue is under investigation.
Earliest Reported Version: 9.8.0. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
AVer Plugin disrupts stability with Core
Issue: The Core may experience a disruption in operation after the AVer plugin runs for 30 minutes to 1 hour.
Workaround: Ensure the latest version of the Plugin is installed. This issue is under investigation.
Earliest Reported Version: 9.7.0 and 9.4.5 LTS.
Version Fixed: This issue is under investigation.
UCI viewer on iOS App 3.6 not connecting to the core
Issue: For users running the app on iOS version 14.0+, the app may no longer discover Cores on the network. This is due to changes in multicast support at the iOS level.
Workaround: As a workaround, configure Hard Link IP Addresses in the Q-SYS Control App (iOS) to communicate with the desired Cores. A fix is being investigated.
Earliest Reported Version: iOS version 14+
Version Fixed: This issue is under investigation.
UCI Variable styles are applied for all
Issue: With UCI’s that share the same CSS all change visual style when a single UCI changes style dynamically.
Workaround: Having multiple CSS copies for every UCI will prevent this from occurring.
Earliest Reported Version: 9.8.0 and 9.4.4 LTS.
Version Fixed: 9.9. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.
UCI Style Controller custom font styles are not applied properly for the Controls & Tools
Issue: Custom Font Styles are not applied properly for the Controls & Tools via UCI Style Controller.
Workaround: Specify different font-family names for your imported @font-faces.
Earliest Reported Version: 9.8.2 and 9.4.5 LTS Branch.
Version Fixed: This issue is under investigation.
MTR Component "Hide" and "Show" buttons not working
Issue: The “show” and “hide” button swap the MTR's touch panel between showing the MTR UCI and the QSC UCI; however, it may appear it is nonfunctional if the correct versions are not installed.
Workaround: Q-SYS Designer Must be at least v9.5 and the “QSYS Control for MTR” application installed on the compute PC MUST be at least v9.5.
Earliest Reported Version: 9.4.0
Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.
Call Sync not disabled with vCore
Issue: If a design schematic contains a Call Sync component and the Core Model is changed to 'vCore Control', the Call Sync component remains enabled while any wired Call Systems or Endpoints become properly disabled (grayed out).
Workaround: None. Call Sync is not supported with vCore despite not showing as disabled in designs that use vCore.
Earliest Reported Version: 9.6.0 and 9.4.4 LTS Branch.
Version Fixed: This issue is under investigation.
Moving UCI Layer up/down may cause the CSS style to disappear
Issue: When a Layer of a UCI is moved up or down in the Z-Order, the CSS style applied to the control on that layer are no longer displayed in Q-SYS Designer.
Workaround: Close the UCI and reopen the UCI to continue editing. This will be fixed in an upcoming release.
Earliest Reported Version: 9.4.2 LTS and 9.5.0.
Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.
Streaming I/O
AES67 Rx periodically loses stream with Dante AES67
Issue: AES67 Rx periodically showing a fault of “Compromised - Packet Missing” or “Compromised - Packet too late” when PTP Transparency Clock (TC) is enabled on the Q-SYS NS2 Netgear switches.
Workaround: Disable PTP TC on Q-SYS NS Netgear switch.
Earliest Reported Version: 9.6.0 and 9.4.5 LTS Branch.
Version Fixed: This issue is under investigation.
Platform
Audio Loss on reboot with I/O 8-Flex
Issue: After rebooting the PC connected via USB cable to an I/O 8-Flex, audio may not be detected, resulting in inactive LEDs despite the connection showing as “Connected.” Cores with USB Bridging capabilities may experience the same issue.
Workaround: Disconnect and reconnect the USB cable from the laptop to restore audio functionality.
Version Introduced: 9.8.2. This does not affect the LTS (9.4.x) branch.
Version Fixed: This issue is under investigation.
Error: "Design Exceeds the Memory Capability of the Core"
Issue: Q-SYS Designer shows an error that "Design Exceeds the Memory Capability of the Core".
Workaround: Modifying the design may work around the issue for now. This will be resolved in an upcoming release.
Earliest Reported Version: 9.8.2 and 9.4.5 LTS.
Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been resolved in the LTS (9.4.x) branch.
AES67 Rx Streams fail after a design push
Issue: In designs with 30+ QIO devices (e.g. Network Loudspeakers), working AES67 Rx components may fail to connect after redeploying design.
Workaround: Power cycle the Core and the AES67 endpoints.
Earliest Reported Version: 9.8.2 and 9.4.5 LTS Branch.
Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.
Save to Core & Run dialog may not display the last line
Issue: The Save to Core & Run dialog does not display last lines when the Windows scale setting (Settings > System > Display > Scale) is set to more than 100%.
Workaround: Reduce Windows Display Scale, ideally to 100%.
Earliest Reported Version: 9.8.1 and 9.4.5 LTS.
Version Fixed: This issue is under investigation.
Core 110f: Mic Impedance not working when Core is in Peripheral Mode
Issue: The microphone impedance value does not work correctly when a Core 110f is in Peripheral Mode, and the Flex Out block is absent in the design.
Workaround: Place Flex Out block in design even if not being used. This causes the values to behave correctly again.
Earliest Reported Version: 9.8.0 and 9.4.5 LTS Branch.
Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been resolved in the LTS (9.4.x) branch.
QIO, NL, and NM Series devices show "Missing - in use by another design"
Issue: QIO, NL, and NM Series devices may occasionally show an error "Missing - In use by another design" upon deployment.
Workaround: None. This will be resolved in an upcoming release.
Earliest Reported Version: 9.8.0 and 9.4.5 LTS Branch.
Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been resolved in the LTS (9.4.x) branch.
Delay Matrix Mixer high compute usage
Issue: The Delay Matrix Mixer component compute resource usage may be higher than anticipated by the design compiler.
Workaround: If the design causes processing overruns, reduce the design size by either reducing the size of the Delay Matrix Mixer component(s), reducing the Max Delay property, removing other components from the design or any combination listed.
Earliest Reported Version: 8.0 and 9.4.5 LTS Branch.
Version Fixed: This issue is under investigation.
QIO, NL, or NM series devices may get stuck "Initializing" after deployment
Issue: Designs that include QIO, NL, or NM series devices may get stuck "Initializing" after deployment.
Workaround: Redeploy the design to the Core. In rare instances, a second redeploy may be necessary.
Earliest Reported Version: 9.8.2. This does not affect the LTS Branch
Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9.
Software Dante latencies exceed 1mS on Core 5200 and Core 6000 CXR
Issue: With Software Dante latency set to 1 mS, a Core 5200 utilizing more than 64 channels of Software Dante or a Core 6000 CXR utilizing more than 208 channels of Software Dante may see latencies exceed 1 mS
Workaround: Reduce Software Dante channel utilization if 1 mS is required or increase latency to 2 mS. Optimization for these models and conditions is ongoing, to be resolved in a future release.
Earliest Reported Version: 9.8.0. This did not affect the LTS Branch.
Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9.
"Error 404 - File or directory not found" with QIO and NL Status components
Issue: "Error 404 - File or directory not found" pops up when dragging any QIO or NL Status component into the design, and pressing F1. This affects the Status component of the following:
- QIO-L4o
- QIO-ML2x2
- QIO-ML4i
- QIO-GP8x8
- QIO-IR1x4
- QIO-S4
- NL-C4
- NL-P4
- NL-SB42
Workaround: You can use the search bar or left navigation in Q-SYS help online to find the content needed. The F1 links will be resolved in an upcoming release.
Earliest Reported Version: 9.8.2. This does not affect the LTS Branch.
Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9.
QIO Control Peripherals (GP8x8, S4, IR1x4) device outputs are disabled
Issue: QIO Control Peripherals (GP8x8, S4, IR1x4) devices can be added; however, you may notice all outputs are disabled when the vCore is the Core in the design.
Workaround: If QIO devices are needed, use QDS 9.6. This will be addressed in a future release.
Earliest Reported Version: 9.7.0. This does not affect the LTS Branch.
Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9.
Advanced USB Audio exceeding endpoint limits
Issue: When deploying a design with Advanced USB Audio, it is possible to exceed endpoint limits on Core 110f, Core 8 Flex, and Core Nano.
Workaround: None. This will be fixed in a future release.
Earliest Reported Version: 9.4.5 LTS and 9.8.0
Version Fixed: This issue is under investigation.
Error: “Failed to get firmware value for key firmware_hash”
Issue: When attempting to downgrade a Core to a version prior to v9.1.x, you see the aforementioned error message.
Workaround: This error means that the Core is expecting signed firmware (introduced in v9.1.x) but the firmware you are attempting to upload (v9.0.1 or earlier) is unsigned. To downgrade the Core, you must toggle the Allow Legacy Unsigned Firmware (v9.0.1 or lower) option in Core Manager:
- Log in to Q-SYS Core Manager.
- From the navigation menu, click Utilities.
- In the Firmware section, select Allow Legacy Unsigned Firmware (v9.0.1 or lower). Do not reboot the Core.
- Attempt the downgrade again.
Earliest Reported Version: 9.1.x, which does affect the LTS Branch.
Version Fixed: This issue is under investigation.
Management
Administrator not saving changes when Designer is signed into Reflect
Issue: When Designer is signed into Reflect and you make changes in Administrator, sometimes the changes are not saved. You may be able to make the changes but after hitting ‘Update’ the changes are reverted and not saved properly.
Workaround: Make changes when locally connected to core instead of via QREM if this issue is encountered. This will be resolved in an upcoming release.
Earliest Reported Version: 9.8.2 and LTS Branch.
Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.
Unable to sign CSR: "Invalid certificate" error when attempting to enable 802.1X
Issue: For some Q-SYS peripherals, including QIO Series, NC-110, and NL Series, you may encounter errors when either attempting to sign a certificate (CSR request) or enable 802.1X:
- QIO Series: Attempting to sign a CSR in MS Active Directory using Cisco ISE results in a "Certificate Request Denied" error.
- NC-110, NL Series: Attempting to upload a CA Certificate in Peripheral Manager and enable 802.1X results in an "Invalid certificate" error.
Workaround: None at this time. The issue is being investigated.
Earliest Reported Version: 9.7.0 and 9.4.5 LTS Branch.
Version Fixed: 9.9.0 and 9.4.6 LTS. For more information, see the What's New section in Q-SYS Help for v9.9 and the What's New section in Q-SYS Help for v9.4.
Old and new device name showing in Q-SYS Configurator
Issue: If you rename a Q-SYS device, both the original and new name can sometimes appear in Configurator.
Workaround: Close and re-open Q-SYS Designer Software. This will be fixed in a future release.
Earliest Reported Version: 9.7 and 9.4.4 LTS Branch.
Version Fixed: This issue is under investigation.
Enterprise Manager Redundant Core shows Inventory as "Unavailable"
Issue: In a redundant Core configuration, after upgrading the Core firmware, the Enterprise Manager > Sites > Systems > Status page may show "Unavailable" in the Inventory section.
Workaround: Reboot the Cores and refresh the Status page in your browser.
Earliest Reported Version: 9.3, and it affects all versions in the LTS Branch.
Version Fixed: This issue is under investigation.
Enterprise Manager '+ Add Core' button disabled on Sites > Systems page
Issue: When attempting to add another Core to a Site, such as when adding the second of two Cores in a redundant pair System, the + Add Core button is grayed out.
Workaround: None. Currently, the maximum number of Cores that can be registered to your Organization equals the number of System licenses enabled on the Organization, regardless of whether a System is redundant. This will be fixed in a future update. Note that the Subscription Details table on the Organizations page correctly shows the number of connected Systems and does not represent the number of connected Cores when using any Redundant Core systems.
Earliest Reported Version: 9.3, and it affects all versions of the LTS Branch.
Version Fixed: This issue is under investigation.