Known Issues | Q-SYS Designer Software v9.9.1

Learn about the known issues associated with Q-SYS Designer Software version 9.9.1.

Updated at February 28th, 2024

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Table of Contents

Audio Peripherals and Components

Core 5200 unable to register more than 8 Softphones

Issue: When configuring a Design with more than 8 Softphones and a Core 5200, the first 8 Softphones register successfully but the 9th goes into a fault state with "Operation Has No Matching Challenge."

Workaround: Do not use more than 8 Softphones with a Core 5200. 

Version Introduced: 9.9.1 and 9.4.2 LTS. 

Version Fixed: This issue is under investigation.

 
 

Softphone not responding to 407 requests after a BYE message

Issue: Symptoms experienced will show that when a call is made from the Core and a hangup is made from the Core, the call will not disconnect. If the call is disconnected from the far end then it will disconnect properly. Sending a BYE message results in the system sending a 407 request, which the Softphone does not respond to. 

Workaround: Hanging up from the Softphone or far end caller works, but not from the Core. 

Version Introduced: 9.9.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

 
 

QIO, NL, and NM Series products: Unable to save hostname that ends in a hyphen (-)

Issue: A hostname that ends with a hyphen (-) is invalid. If the hostname is longer than 32 characters, truncation will occur which can result in the hostname ending in a hyphen. 

Workaround: None. 

Earliest Reported Version: 9.6 and 9.4.3 LTS Branch

Version Fixed: This issue is under investigation.

 
 
 
 

Amplifiers

Custom Voicing High and Low Pass Filters bypassed incorrectly

Issue: High Pass and Low Pass filters in a custom voicing block may display as not bypassed, although they are bypassed. This behavior also occurs when transferring between primary and backup cores.

Workaround: Toggling the bypass button off and on resolves the issue temporarily. However, reloading the design causes all filters to be bypassed again, yet they still show as not bypassed. 

Earliest Reported Version: 9.9.0 and 9.4.5 LTS Branch. 

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been resolved in the LTS (9.4.x) branch.

 
 

Loss of second channel configuration bank in any CX-Q amplifier after changing model from any DPA amplifier

Issue: When transitioning designs from any DPA amplifier to any CX-Q amplifier using Properties, the second channel becomes inaccessible, leading to unconfigurable E-H settings.

Workaround: Add CX-Q amplifier directly instead of changing the model through Properties. This will be resolved in a future release.

Earliest Reported Version: 9.9.0 and 9.4.5 LTS Branch. 

Version Fixed: This issue is under investigation.

 
 
 
 

Video Peripherals and Components

NV-32-H

Decoders stuck on fault - “Fault-Not Receiving video from <encoder name>”

Issue: NV-32 H in Decoder mode may encounter a fault and display “Fault- Not Receiving video from <encoder name>” on the HDMI output of the decoder. The NV-32-H Decoder could be experiencing an issue with the software running on the NV-32-H Decoder.

Workaround: Upgrade to Q-SYS version 9.10 will improve upon this issue. With QDS v9.10.0, switching AV streams, away from and back to the original AV source should clear the fault and bring back active video.

Version Introduced: 9.9.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

 
 

Error: "Fault-Not Receiving video from..."

Issue: NV-32-H in Decoder mode may encounter a status fault indicating “Fault- Not Receiving video from <encoder name>”. 

Workaround: A reboot of the Decoder might be necessary.

Earliest Reported Version: 9.9.0 but does not affect the LTS branch.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0.

 
 

Packet loss when Shift AV and USB Video Bridge are both active on an NV decoder

Issue: Netgear 26G4F M4250 drops packets when Shift AV and USB Video Bridge are both active on an NV decoder.

Workaround: Increase NC camera bitrate to 16 Mbps or higher, decrease Shift AV bitrate to 600Mbps

Earliest Reported Version: 9.6.0 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

 
 

Shows green video on initial encoder start up

Issue: NV-32-H and NV-21-HU shows green video on initial encoder start up. The green video will disappear after 5 seconds.

Workaround: None. This will be fixed in an upcoming release.

Earliest Reported Version: 9.8.1 and 9.4.5 LTS.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been resolved in the LTS (9.4.x) branch

 
 

Does not receive 4K60 video with Intel Iris Xe Graphics

Issue: NV-32-H cannot receive valid 4k60 video with Intel Iris Xe Graphics.

Workaround: None. This will be fixed in an upcoming release. 

Earliest Reported Version: 9.8.1 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

 
 

(Core Capable) Fault error, "event_base_manager blocked"

Issue: Under certain circumstances, the Event Log for an NV-32-H (Core Capable) design might indicate "event_base_manager blocked", followed by the Core becoming unresponsive after a period of time.

Workaround: Reboot the NV-32-H (Core Capable).

Earliest Reported Version: 9.3.1, which affects all versions of the LTS Branch.

Version Fixed: This issue is under investigation.

 
 

Temporary flicker when reconnecting a display to a Decoder with dual outputs

Issue: If an NV-32-H is configured as a Decoder with dual HDMI outputs, disconnecting and reconnecting one display can cause a temporary flicker, black screen, or other color change on the other connected display. This typically only lasts for about one second.

Workaround: In the Generic HDMI Display component > Color Format control, select a "Force RGB" format.

Earliest Reported Version: 9.5.0 and 9.4.3 LTS.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been resolved in the LTS (9.4.x) branch.

 
 

Multicast Shift AV intermittent Packet Loss on LAN A when switching AV streams

Issue: The NV-32-H Shift AV may experience occasional audio packet loss in LAN A when switching between AV streams. This might cause intermittent disruptions in the audio transmission.

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.1, which affects all versions in the LTS branch.

Version Fixed: This issue is under investigation.

 
 

HDMI output stops working after switching HDMI I/O Device Type: Encoder to/from Decoder 

Issue: If you change the HDMI I/O component Device Type property from Encoder to Decoder or vice versa and then redeploy the design, HDMI output may stop working.

Workaround: In rare cases, the affected NV-32-H unit may require a power cycle after changing Encoder / Decoder modes. Unplug the NV-32-H from power for a few seconds and then plug it back in.

Earliest Reported Version: 8.2, which includes all versions of the LTS Branch.

Version Fixed: This issue is under investigation.

 
 
 
 

NV-21-HU

Note

Since the NV-21-HU requires QDS version 9.8.0 or higher, none of the following issues impact any of the LTS branches.

 

NV-21-HU with Aux Power instability with Cisco Catalyst switches

Issue: When connecting the NV-21-HU to a Cisco Catalyst switch via aux power, it consistently disconnects and reconnects every 3 to 4 seconds. This occurs across various models such as the 3850, 9200, and 9300.

Workaround: Manually disable PoE from the switchport on ports connected to the NV-21-HU.

Earliest Reported Version: 9.8.2.

Version Fixed: This issue is under investigation.

 
 

Decoder video scanning

Issue: After switching video sources on an NV-21-HU Decoder, video scanning might occur temporarily after the switch. 

Workaround: This issue will not prevent you from using the system, as the scanning only occurs for about 1-2 seconds after switching sources.

Version Introduced: 9.9.1. 

Version Fixed: This issue is under investigation.

 
 

USB HID Conferencing

Issue: USB HID routing might experience issues if the design contains both: 

  • USB Audio Bridge Output (does not need to be wired)
  • USB Video Bridge (must be wired)

Workaround: Use NV-32-H or remove Audio and Video Bridging. 

Earliest Reported Version: 9.9.0.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0.

 
 

USB compile check not working

Issue: The NV-21-HU supports a maximum of five (5) USB In endpoints in a design. If there are more than five (5) in the design, and Shift + F6 is pressed, QDS is not flagging the USB endpoint count.

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.9.0. 

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0.

 
 

USB-C downgrades to USB 2.0 on redeploy and requires a physical connection

Issue: When using an NV-21-HU USB-C to USB-C cable for USB Bridging, the USB connections are intermittent.

Workaround: This will be resolved in an upcoming release. However, there are two options for a workaround:

  • Enable USB 2.0 support in the USB Bridge properties. This will provide a more stable USB Bridging enumeration, but if connecting with USB 2.0 speeds, video bridging quality will be reduced to 360p max. Audio USB Bridging will be unaffected.
  • Instead of USB-C to USB-C cables, use USB-C to USB-A cables. This will require the video input on the NV-21-HU to use the HDMI input port instead of the USB-C port for video.

Earliest Reported Version: 9.9.0.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0.

 
 

Intermittent LAN A packet loss in NV-21-HU Decoder with specific NV-21-HU Encoder settings

Issue: NV-21-HU Decoder shows occasional LAN A packet loss when upstream NV-21-HU Encoder has USB video 720p30, Shift AV 4k60, and local output 4k60.

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.8.2.

Version Fixed: This issue is under investigation.

 
 

Packet loss when Shift AV and USB Video Bridge are both active on an NV decoder

Issue: Netgear 26G4F M4250 drops packets when Shift AV and USB Video Bridge are both active on an NV decoder.

Workaround: Increase NC camera bitrate to 16 Mbps or higher, decrease Shift AV bitrate to 600Mbps

Earliest Reported Version: 9.8.2.

Version Fixed: This issue is under investigation.

 
 

When USB-C non-HDCP source is connected, HDCP status stays blank

Issue: When using an NV-21-HU with USB-C connection, HDCP Status should show "Non-HDCP Source"; however, the status remains blank. 

Workaround: None. This will be resolved in an upcoming release. 

Earliest Reported Version: 9.8.2.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0.

 
 

USB-C Audio Requires USB Soundcard

Issue: When a Generic AV Source is connected to the NV-21-HU’s USB-C input, the Audio Channels are set to zero and grayed out. The USB-C input does not support audio via the DisplayPort alt-mode path.

Workaround: To enable audio via USB-C, a USB Soundcard must be added to the design. This requires activation of a Q-SYS AV Bridging License. For more information on the workaround, visit Routing Audio Using USB Audio Bridging or see example design below.

Earliest Reported Version: 9.8.1

Version Fixed: This issue is under investigation.

 
 

Shows green video on initial encoder start up

Issue: NV-32-H and NV-21-HU shows green video on initial encoder start up. The green video will disappear after 5 seconds.

Workaround: None. This will be fixed in an upcoming release.

Earliest Reported Version: 9.8.1

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0.

 
 

Firmware Update Status

Issue: NV-21-HU can take up to 5 minutes when updating firmware. During a firmware update, the device will only show a Reboot initializing status.

Workaround: None. Status messaging for this may improve in an upcoming release.

Earliest Reported Version: 9.8.2.

Version Fixed: This issue is under investigation.

 
 
 
 

USB Bridging

NV-32-H: USB Bridging stops with USB HID Conferencing

Issue: HID Conferencing Controller may cause USB Bridging to stop functioning. The NV-32-H Encoder must have USB Video Bridging, USB Audio Speakerphone Bridging, USB HID Conferencing, and HDMI Encoder to another NV-32-H Encoder active in the design.

Workaround: Remove HID Conferencing.

Earliest Reported Version: 9.8.2 and 9.4.5 LTS.

Version Fixed:  This issue is under investigation.

 
 

USB Audio Bridge recognition with multiple USB Bridges and Windows PC swapping

Issue: When having multiple USB Bridges with the same USB Bridge name and swapping a Windows PC between the two Bridges, the USB Audio Bridge may only show up in the PC if you reseat the USB cable multiple times. 

Workaround: Two workarounds are available. Test #1 before #2. 

  1. Select all components within a design and delete them. You will now have a blank design. Undo the delete with a Ctrl + Z keyboard shortcut and bring back everything into the design. Re-push the design and it should be resolved. 
  2. Set all USB Bridge names to be unique. This will require disabling Zoom compatibility if enabled. 

Earliest Reported Version: 9.8.0. This issue does not affect the LTS branch.

Version Fixed: This issue is under investigation.

 
 
 
 

Cameras

NC-110 Error: “802.1x settings save failed for LAN A”

Issue: NC-110 fails to save the 802.1x configuration. Error: “802.1x settings save failed for LAN A.”

Workaround: Change the certificate format to PEM.

Earliest Reported Version: 9.7.0 and 9.4.4 LTS. 

Version Fixed: This issue is under investigation.

 
 
 
 
 
 

Control Peripherals and Components

UCI Toolbox

Issue: Some controls within a State Trigger Button and/or ComboBox within a UCI Toolbox cannot be activated when accessing the UCI from a physical TSC, Windows UCIViewer Application, or a mobile device (Android and iPhone accessing WebUCI).

Workaround: Utilize traditional, non-Toolbox methods for State Trigger Button and ComboBox objects.

Earliest Reported Version: 9.5.0 and 9.4.3 LTS.

Version Fixed:  WebUCI was fixed in 9.10; however UCIViewer and TSC's are still under investigation.

 
 

TSC G2 and G3 Popup Button not rendering

Issue: Popup Button page graphic elements may not render as expected with TSC G2 and G3s.

Workaround: Set the value of ‘Popup corner Radius’ to be equal or less than the value of ‘Popup Margin’ in the button Properties. This issue is under investigation.

Earliest Reported Version: 9.8.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

 
 

AVer Plugin disrupts stability with Core

Issue: The Core may experience a disruption in operation after the AVer plugin runs for 30 minutes to 1 hour.

Workaround: Ensure the latest version of the Plugin is installed. This issue is under investigation.

Earliest Reported Version: 9.7.0 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

 
 

Microsoft Teams Room: After updating to Windows 11, the 2nd page UCI shows a black screen

Issue: Following an update to Windows 11, users may encounter an issue where accessing the "Room Controls" UCI on the touch panel results in a black screen and unresponsive controls.

Workaround: This problem can be temporarily resolved by following MTR 2nd page Troubleshooting.

Earliest Reported Version: 9.9.0 and 9.4.5 LTS.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been fixed in the LTS (9.4.x) branch.

 
 

Camera Status Block cannot be added or removed from a Container

Issue: When a Camera is added to a design, moving it into a Container from another part of a design returns it to the Inventory. If it is placed directly into a Container and removed from the Container, it also returns to the Inventory.

Workaround: Either place the Camera directly into the Inventory or place the Camera Status Block where you want it in the design.

Earliest Reported Version: 9.9.0 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

 
 

Microsoft Teams Room: Loses connection if the device is accessed by hostname and its IP changes

Issue: When the MTR component is configured to connect via hostname, and the MTR compute is scheduled for automatic ,nightly reboots, it is possible that the underlying IP address may change with a new assignment from the DHCP server over extended durations. If the IP address changes does change, the MTR component will lose connectivity to the MTR compute and enter a fault state.

Workaround: A reboot is required to pick up the correct address. This will be resolved in a future release.

Earliest Reported Version: 9.9.0 and 9.4.5 LTS Branch.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been fixed in the LTS (9.4.x) branch.

 
 

UCI viewer on iOS App 3.6 not connecting to the core

Issue: For users running the app on iOS version 14.0+, the app may no longer discover Cores on the network. This is due to changes in multicast support at the iOS level.

Workaround: As a workaround, configure Hard Link IP Addresses in the Q-SYS Control App (iOS) to communicate with the desired Cores. A fix is being investigated.

Earliest Reported Version: iOS version 14+

Version Fixed: This issue is under investigation.

 
 

Lua WebSocket Call to Connect() can cause a script error

Issue: Connecting to a WebSocket server via name may block scripts from running during the connection phase. 

Workaround: Connecting to a WebSocket server via IP address can work. This may not be possible with some cloud services, however. 

Earliest Reported Version: 9.9.0 and 9.4.5 LTS Branch.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been fixed in the LTS (9.4.x) branch.

 
 

UCI Style Controller custom font styles are not applied properly for the Controls & Tools

Issue: Custom Font Styles are not applied properly for the Controls & Tools via UCI Style Controller.

Workaround: Specify different font-family names for your imported @font-faces.

Earliest Reported Version: 9.8.2 and 9.4.5 LTS Branch.

Version Fixed: This issue is under investigation.

 
 

Call Sync not disabled with vCore

Issue: If a design schematic contains a Call Sync component and the Core Model is changed to 'vCore Control', the Call Sync component remains enabled while any wired Call Systems or Endpoints become properly disabled (grayed out).

Workaround: None. Call Sync is not supported with vCore despite not showing as disabled in designs that use vCore.

Earliest Reported Version: 9.6.0 and 9.4.4 LTS Branch. 

Version Fixed: This issue is under investigation.

 
 
 
 

Streaming I/O 

AES67 Rx periodically loses stream with Dante AES67

Issue: AES67 Rx periodically showing a fault of “Compromised - Packet Missing” or “Compromised - Packet too late” when PTP Transparency Clock (TC) is enabled on the Q-SYS NS2 Netgear switches.

Workaround: Disable PTP TC on Q-SYS NS Netgear switch. 

Earliest Reported Version: 9.6.0 and 9.4.5 LTS Branch.

Version Fixed: This issue is under investigation.

 
 
 
 

Platform

Audio Loss on reboot with I/O 8-Flex

Issue: After rebooting the PC connected via USB cable to an I/O 8-Flex, audio may not be detected, resulting in inactive LEDs despite the connection showing as “Connected.”

Workaround: Disconnect and reconnect the USB cable from the laptop to restore audio functionality.

Version Introduced: 9.8.2. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

 
 

PA Global Priority settings revert to default when using Redundant Cores and Access Management. within Core Manager

Issue: When using Redundant Cores with Access Control enabled in designs with PA routers, a Core failover may result in PA Global Priority settings reverting to defaults.

Workaround: Turn off Access Control and the settings will not revert to default. 

Version Introduced: 9.9.1. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

 
 

Core 110f with Software Dante not showing in Dante Controller

Issue: A Core with Software Dante deployed that was previously enrolled in a Dante Domain may not be discoverable in Dante Controller if the Core was not properly un-enrolled from the Domain.  

Workaround: Delete the DDM.conf and UUID files.

  1.  Disconnect Windows the Core from the Design
  2. Run the Design in Emulation Mode
  3. Open the Windows Explorer Folder and navigate to C:\Users\qsc\AppData\Local\Temp\QSys Temp Files
  4. Open the most recent hash folder (For example, C:\Users\username\AppData\Local\Temp\QSys Temp Files\638360882256976981) and open the Settings Folder
  5. Delete “DDM.conf” and "UUID" files
  6. Save the Design while still in Emulation Mode
  7. Disconnect Emulation Mode
  8. Save to the Core & Run
  9. Open Dante Controller to verify that Software Dante components now show

Earliest Reported Version: 9.9.1 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

 
 

Core 610: Gating Automatic Mic Mixer NOM Gain not functional

Issue: In QDS version 9.9 and running on a Core 610, the Gating Automatic Mic Mixer’s NOM Gain is fixed at 0dB.

Workaround: None. This will be resolved in a future release.

Earliest Reported Version: 9.9.0. This does not affect the LTS Branch. 

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0.

 
 

Error: "Design Exceeds the Memory Capability of the Core"

Issue: Q-SYS Designer shows an error that "Design Exceeds the Memory Capability of the Core".

Workaround: Modifying the design may work around the issue for now. This will be resolved in an upcoming release. 

Earliest Reported Version: 9.8.2 and 9.4.5 LTS. 

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been resolved in the LTS (9.4.x) branch.

 
 

Signal Tags added to Container Inputs give error "Already in Use" after a certain number

Issue: Creating signal tags between an audio block and a container after a certain number (eight) will not allow the signal tag to be added to the container input and will say the signal tag is already in use.

Workaround: Add the Signal Tag to the Container Input first, then add the Audio Block.

Earliest Reported Version: 9.9.0. This does not affect the LTS Branch.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0.

 
 

Save to Core & Run dialog may not display the last line

Issue: The Save to Core & Run dialog does not display last lines when the Windows scale setting (Settings > System > Display > Scale) is set to more than 100%. 

 

Workaround: Reduce Windows Display Scale, ideally to 100%.

Earliest Reported Version: 9.8.1 and 9.4.5 LTS. 

Version Fixed: This issue is under investigation.

 
 

Core 110f: Mic Impedance not working when Core is in Peripheral Mode

Issue: The microphone impedance value does not work correctly when a Core 110f is in Peripheral Mode, and the Flex Out block is absent in the design.

Workaround: Place Flex Out block in design even if not being used. This causes the values to behave correctly again.

Earliest Reported Version: 9.8.0 and 9.4.5 LTS Branch.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been resolved in the LTS (9.4.x) branch.

 
 

QIO, NL, and NM Series devices show "Missing - in use by another design" 

Issue: QIO, NL, and NM Series devices may occasionally show an error "Missing - In use by another design" upon deployment.

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.8.0 and 9.4.5 LTS Branch.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been resolved in the LTS (9.4.x) branch.

 
 

Delay Matrix Mixer high compute usage

Issue: The Delay Matrix Mixer component compute resource usage may be higher than anticipated by the design compiler.

Workaround: If the design causes processing overruns, reduce the design size by either reducing the size of the Delay Matrix Mixer component(s), reducing the Max Delay property, removing other components from the design or any combination listed.

Earliest Reported Version: 8.0 and 9.4.5 LTS Branch.

Version Fixed: This issue is under investigation.

 
 

Advanced USB Audio exceeding endpoint limits

Issue: When deploying a design with Advanced USB Audio, it is possible to exceed endpoint limits on Core 110f, Core 8 Flex, and Core Nano.

Workaround: None. This will be fixed in a future release.

Earliest Reported Version: 9.4.5 LTS and 9.8.0

Version Fixed: This issue is under investigation.

 
 

Error: “Failed to get firmware value for key firmware_hash”

Issue: When attempting to downgrade a Core to a version prior to v9.1.x, you see the aforementioned error message.

Workaround: This error means that the Core is expecting signed firmware (introduced in v9.1.x) but the firmware you are attempting to upload (v9.0.1 or earlier) is unsigned. To downgrade the Core, you must toggle the Allow Legacy Unsigned Firmware (v9.0.1 or lower) option in Core Manager:

  1. Log in to Q-SYS Core Manager.
  2. From the navigation menu, click Utilities.
  3. In the Firmware section, select Allow Legacy Unsigned Firmware (v9.0.1 or lower). Do not reboot the Core.
  4. Attempt the downgrade again.

Earliest Reported Version: 9.1.x, which does affect the LTS Branch.

Version Fixed: This issue is under investigation.

 
 
 
 

Management

Old and new device name showing in Q-SYS Configurator

Issue: If you rename a Q-SYS device, both the original and new name can sometimes appear in Configurator.

Workaround: Close and re-open Q-SYS Designer Software. This will be fixed in a future release.

Earliest Reported Version: 9.7 and 9.4.4 LTS Branch.

Version Fixed: This issue is under investigation.

 
 

Enterprise Manager Redundant Core shows Inventory as "Unavailable"

Issue: In a redundant Core configuration, after upgrading the Core firmware, the Enterprise Manager > Sites > Systems > Status page may show "Unavailable" in the Inventory section.

Workaround: Reboot the Cores and refresh the Status page in your browser.

Earliest Reported Version: 9.3, and it affects all versions in the LTS Branch.

Version Fixed: This issue is under investigation.

 
 

Enterprise Manager '+ Add Core' button disabled on Sites > Systems page

Issue: When attempting to add another Core to a Site, such as when adding the second of two Cores in a redundant pair System, the + Add Core button is grayed out.

Workaround: None. Currently, the maximum number of Cores that can be registered to your Organization equals the number of System licenses enabled on the Organization, regardless of whether a System is redundant. This will be fixed in a future update. Note that the Subscription Details table on the Organizations page correctly shows the number of connected Systems and does not represent the number of connected Cores when using any Redundant Core systems.

Earliest Reported Version: 9.3, and it affects all versions of the LTS Branch. 

Version Fixed: This issue is under investigation.