Factory Reset | Core 110c / 110f / 510c / 510i
Procedure
Use the following steps to reset a Core 110c, Core 110f, or Core 510i to its factory default settings:
110f v1 / 110c / 510c / 510i
- Press and hold the ‘ID’ and ‘Next’ buttons for 3 seconds. You'll then see the message “ID to confirm”
- Press the 'ID' button to confirm reset or press the ‘Next’ button to cancel the process
- Wait for the core to complete the reset process and reboot (this will take a few minutes)
110f v2
- Press and hold the ‘ID’ button for approximately 10 seconds
- Wait for the core to complete the reset process and reboot (this will take a few minutes)
Note
The factory reset process will reset the network settings to their default configuration and delete the design and design history, and both the event and system information logs. The network settings that will be reset include everything in the Networking, Access Management, and Reflect tabs in Core Manager, as well as any contact lists configured in the Telephony tab.
As softphone information is stored in the design, it will push the softphone configuration to the Core when the design is re-pushed. Likewise, active licenses and media files saved to the Core's hard drive and will persist after a factory reset.