Troubleshooting | Q-SYS card showing as AES3 (CAES4) card when it is not
Learn how to resolve the issue of a Q-SYS card showing up as an AES3 card when it is not.
Affected Products
| Hardware Model/Series | CAES4 card |
| Software | QDS |
Problem
Q-SYS card showing as AES3 (CAES4) card when it is not.
Causes
This usually happens when the card cable is not seated completely either at the card side or the core card side.
Solution | Workaround
To fix open the core or frame up and push down on the ribbon connectors firmly to verify the proper fit.