Troubleshooting | Softphone dialer not working as a pin pad in Q-SYS 9.0.0 and later

Learn how to solve issues with using the Softphone dialer as a pin pad in Q-SYS 9.0.0 and later.

Updated at May 8th, 2023

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Table of Contents

Affected Products

Hardware Model/Series Core processors
Software QDS 9.0+

Problem

Softphone dialer not working as a pin pad in Q-SYS 9.0.0 and later.


Causes

Changes to the program architecture requires additional configuration to use softphone dialer as a pin pad.


Solution | Workaround

If your Softphone dialer no longer works as a pin pad after upgrading to Q-SYS 9.0.0 or later (i.e., you see a configuration error and the dialer no longer allows button presses), try the following.

  1. Navigate to Core Manager > Network > Basic.
  2. Note the Core's IP address for the network port configured in the Softphone setup. If you are unsure which interface is used, note all IP addresses.
  3. Go to Telephony > Softphones and click Edit.
  4. In the Softphone Configuration:
    • Set Register with Proxy to 'No'.
    • Enter the Core's IP address in the Proxy field. If the Core is set to use LAN A as the network interface for the Softphone, enter in the IP address of LAN A in the Proxy field.
    • Click Save. The Softphone will now show a status of OK.

Now the dialer can be used as a pin pad without having to make any other modifications to the Softphone or Core.