Troubleshooting | Softphone Dialer not working as a pin pad in Q-SYS 9.0.0 and later
Learn how to solve issues with using the Softphone dialer as a pin pad in Q-SYS 9.0.0 and later.
Affected Products
| Hardware Model/Series | Core processors |
| Software | QDS 9.0+ |
Problem
Softphone Dialer not working as a pin pad in Q-SYS 9.0.0 and later.
Causes
Changes to the program architecture requires additional configuration to use softphone dialer as a pin pad.
Solution | Workaround
If your Softphone Dialer no longer works as a pin pad after upgrading to Q-SYS 9.0.0 or later (i.e., you see a configuration error and the dialer no longer allows button presses), try the following.
v 9.8 +
v9.0 - v9.7
Use the PIN Pad component in place of the Softphone Dialer.
For more information, see the PIN Pad topic in Q-SYS Help.
- Navigate to Core Manager > Network > Basic.
- Note the Core's IP address for the network port configured in the Softphone setup. If you are unsure which interface is used, note all IP addresses.
- Go to Telephony > Softphones and click Edit.
- In the Softphone Configuration:
- Set Register with Proxy to 'No'.
- Enter the Core's IP address in the Proxy field. If the Core is set to use LAN A as the network interface for the Softphone, enter in the IP address of LAN A in the Proxy field.
- Click Save. The Softphone will now show a status of OK.
Now the dialer can be used as a pin pad without having to make any other modifications to the Softphone or Core