Troubleshooting | Persistent file sync faults between redundant Q-SYS cores when using audio files.
This article provides steps to help troubleshoot issues with file synchronization between two Q-SYS cores using audio files.
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Table of Contents
Affected Products
| Hardware Model/Series | Redundant Cores |
| Software | QDS |
Problem
Persistent File Sync Faults between redundant cores using audio files.
Causes
The use of the characters ‘#’ or ‘%’ in the audio filenames. These characters somehow prevent the proper data from making the XML transfer from primary to secondary.
Solution | Workaround
Rename or remove the files using Q-SYS Administrator. The file sync process should be successful once all offending filenames are renamed of the files removed.