Troubleshooting | Persistent file sync faults between redundant Q-SYS cores when using audio files.
This article provides steps to help troubleshoot issues with file synchronization between two Q-SYS cores using audio files.
If you are not finding the results you need and still have questions, submit a request using the form below and our Tech Docs team will get right on it. Our goal is to provide the content you need!
Your engagement helps us create the content you need. Click here to review this article.
Table of Contents
|Hardware Model/Series||Redundant Cores|
Persistent File Sync Faults between redundant cores using audio files.
The use of the characters ‘#’ or ‘%’ in the audio filenames. These characters somehow prevent the proper data from making the XML transfer from primary to secondary.
Solution | Workaround
Rename or remove the files using Q-SYS Administrator. The file sync process should be successful once all offending filenames are renamed of the files removed.