Troubleshooting | Persistent file sync faults between redundant Q-SYS cores when using audio files.

This article provides steps to help troubleshoot issues with file synchronization between two Q-SYS cores using audio files.

Updated at June 8th, 2023

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Table of Contents

Affected Products

Hardware Model/Series Redundant Cores
Software QDS


Persistent File Sync Faults between redundant cores using audio files.


The use of the characters ‘#’ or ‘%’ in the audio filenames.  These characters somehow prevent the proper data from making the XML transfer from primary to secondary.

Solution | Workaround

Rename or remove the files using Q-SYS Administrator.  The file sync process should be successful once all offending filenames are renamed of the files removed.