Troubleshooting | Only receiving two audio tracks but expecting multi-track

Learn how to fix the issue of not receiving expected multi-track audio.

Updated at May 24th, 2023

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Table of Contents

Affected Products

Hardware Model/Series N/A
Software QDS


You're connected to the core via USB to a Windows machine and expecting multi-track audio but only receiving two tracks (stereo).


You may not have ASIO4ALL installed, or the settings are incorrect in either the audio application or QDS. 

Solution | Workaround

  1. ASIO4ALL must be installed. 
  2. Check that WASAPI is selected rather than MME in your audio application settings (I.E. Logic, Pro Tools, Audacity).
    1. Audacity is being used in the following example.
    2. MME is the default selection and will only allow two track recording.

  1. Changing it to WASAPI will enable multi-track.

  1. The settings in QDS must also reflect a multi-track option.