Troubleshooting | No audio output from Q-SYS amp with custom voicing

Learn how to troubleshoot and resolve issues with audio output from a Q-SYS amp with custom voicing.

Updated at June 4th, 2024

Affected Products

Hardware Model/Series
CX-Q, DPA-Q, SPA-Q
Software
Q-SYS Designer

Problem | Symptoms

No audio is output from a Q-SYS amplifier using custom voicing.


Causes | Verification

Custom voice settings require either of the following:

  • FIR coefficients must be loaded
  • FIR must be bypassed

Solution | Workaround

To correct the issue, either load FIR coefficients to the voicing profile or select to bypass FIR.