Troubleshooting | Loop Player won't play audio files with the Telephone Paging plugin
Learn how to resolve common playback issues with audio files when using Telephone Paging.
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Table of Contents
Affected Products
| Hardware Model/Series | n/a |
| Software | QDS, Loop Player, Telephone Paging plugin |
Problem
Loop Player won't play audio files with the Telephone Paging plugin.
Causes
The Time Source setting for IVR Response is still set at default: GPS.
Solution | Workaround
- The Loop Player used for IVR Responses with the Telephone Paging plugin should be set to "None" for Time Source. (The default setting is "GPS".)