Troubleshooting | JSD-60 has no HI-Vi audio or bars displaying

This article will provide step-by-step guidance to help diagnose and resolve audio and video issues with the JSD-60.

Updated at June 8th, 2023

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Table of Contents

Affected Products

Hardware Model/Series JSD-60
Software JSD Digital Cinema Processor


JSD-60 has no HI-Vi audio or bars displaying when a known good source is used and it's configured properly. 


We have found that sometimes the HI-Vi gain gets set to zero. This could happen for different reasons, improper update procedures, corrupted configuration file, etc. This gain does not show up on the GUI. If you know for a fact that the system is receiving the signal and it is setup correctly, you can try the following in the GUI.

Solution | Workaround

  1. Go to the Diagnostic Tab and in the terminal debug window.
  2. Run this command: 

dspwrf [tab]0x626[tab]1.0[cr]


  • [tab] is the tab key
  • [cr] is the carriage return or enter key
  • Do not copy and paste the entries.
  1. Then save to config flash and SD using these commands:



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