Troubleshooting | DPM Manager quits unexpectedly when connected via USB

Learn how to solve the problem of DPM Manager crashing when connected via USB.

Updated at July 10th, 2023

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Table of Contents

Affected Products

Hardware Model/Series

DPM 100/100H/300/300H, DCM 100/300

Software DPM Manager


DPM Manager may quit unexpectedly when you connect to it via USB.


In most cases the problem is usually a USB driver issue.

Solution | Workaround

It is recommend to update the USB drivers of the computer to the latest version. 

Update USB Driver

  1. Right click on the Start button and select Device Manager.
  2. Locate Universal Bus Controllers.
  3. Expand the carrot and locate the DPM-100H/300H device.
  4. Right click on it.
  5. Choose update driver. 


Internet connection is required.


Compatibility Mode

If that doesn't work Try running the software in compatibility mode. 

  1. Right click on the DPM-100H/300H shortcut and select properties. 
  2. Then select another version of windows and test.