Troubleshooting | NV-32-H is displaying a Q-SYS Ecosystem status screen
Discover how to troubleshoot and resolve the NV-32-H display issue when it is showing a Q-SYS Ecosystem status screen.
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Table of Contents
NV-32-H is displaying a Q-SYS Ecosystem status screen instead of running design.
When an NV-32-H is not active in a running design, a Q-SYS Ecosystem status screen will display on all HDMI outputs. This screen shows pertinent information including Device Name, Firmware version, Model, Serial Number, as well as network information for LAN A and LAN B.
Solution | Workaround
- Check that the Core is running a design with the NV-32-H included
- Confirm that the NV-32-H device name matches the component in the design
- Ensure both the Core and NV-32-H are on the same LAN A network