Troubleshooting | Dante subscriptions not re-establishing
Learn how to troubleshoot and restore Dante-enabled subscriptions.
If you are not finding the results you need and still have questions, submit a request using the form below and our Tech Docs team will get right on it. Our goal is to provide the content you need!
Your engagement helps us create the content you need. Click here to review this article.
Table of Contents
An issue was been found whereby previously configured and working Dante subscriptions do not re-establish when a device is powered cycled or is reconnected to a network.
This issue specifically affects Attero Tech devices that:
- Are built using an Audinate UltimoX chip.
- Have been configured with a static IP address.
- Are using a version of Audinate Ultimo Dante firmware prior to v184.108.40.206.
- The subscriptions are with a device based on the Audinate Brooklyn II module.
Devices using the original Ultimo chip or Brooklyn II module, or that are set to automatic IP assignment, or are running older Dante v3.x firmware do not appear to be affected.
Solution | Workaround
Updated firmware should be available for all affected devices that no longer exhibits this specific behavior.
If a device indicates these symptoms, update it to the latest firmware available.
If the problem still persists, contact tech support for further advice.