FAQ | Why does my Dante subscription disappear immediately after creating it in Dante Controller?

Gain an understanding of why a Dante subscription may disappear after being created in Dante Controller.

Updated at May 23rd, 2023


If you are managing subscriptions in Dante Controller, you must set the external configuration of the Dante card or Software Dante block to 'Yes'. This allows you to configure Dante using an external program such as Dante Controller. 

If you do not have External Configuration set to 'Yes' and you try to subscribe in Dante Controller, the subscription will immediately disappear. External Config is set to 'No' by default.

Refer to the Q-SYS Help for more information about Dante and external configuration: