FAQ | What are some common reasons that may be causing me to have trouble registering my Q-SYS system with the Cisco CUCM call manager?

Find out what steps to take when attempting to register a Q-SYS system to Cisco CUCM, as well as common reasons behind failed registrations.

Updated at October 10th, 2024

Answer


Below are some very common reasons that cause Cisco CUCM registration problems.

  • There is more than one Q-SYS softphone and they don’t have the same user name.
  • The Q-SYS softphone(s) is not pointed to the CUCM subscriber server.
  • The Q-SYS softphone(s) is not using UDP 5060 transport..