How To | Submitting Log files from a SeerVision Server
Learn how to extract logs from a SeerVision server.
Procedure
Use the following steps to submit logs from Serrvision Servers using VisionSuite (v90+) for Q-SYS Tech Support analyzation.
Note
Internet access is required on the server for this procedure.
- From the Seervision GUI press the
button in the top right. - This will bundle the previous two minutes of video (if enabled to do so) and logs.
- Click the
button. - Click Review bug reports (x).
- Fill out the Description, First and Last name as well as a valid email address to receive the log file.
Note
The contact email should be for your assigned Q-SYS Technical Support Engineer.
- Check the EULA agreement.
- Click SEND BUG REPORT.
- Wait for report to upload.
- Once complete you may put the server back on its preferred network if it was altered for this process.