Procedure

When troubleshooting a case with tech support, it may be necessary to share logs, screenshots, or design files. Use the following steps for adding files to an existing tech support case:

1. Sign into your existing Q-Sys account.
   2. Click Support Portal in the My Q-Sys section
   3. Locate the Contact Support section
   4. Click Create a Case
   5. Scroll down to the My Open Cases section
   6. Select the Case you're needing to add files to
   7. On the right hand side, there is a place to add attachments labelled Upload Files