How To | Locating and downloading Q-SYS Log Files
Learn how to locate and download Q-Sys log files needed for troubleshooting
Your engagement helps us create the content you need. Click here to review this article.
In some situations Q-SYS Tech Support may request Q-SYS Log Files from a Core or Peripheral. Use the steps below to retrieve this info to send to your technician.
- Go to Core Manager or Peripheral Manager for your device.
- Click the Utilities tab.
Click ‘Download’ under the Log Archive section.
- This will download a .qsyslog file to your PC.
- The filename includes the Q-SYS device name, as well as the UTC date and timestamp.