Troubleshooting | UCI Viewer on iOS App 3.6 not connecting to the Core
Learn how to troubleshoot issues with the UCI Viewer on iOS App 3.6 not connecting to the Core, ensuring a smooth and seamless experience while using the app.
Affected Products
Hardware Model/Series |
N/A |
Software |
UCI Viewer on iOS App 3.6 |
Problem | Symptoms
For users running the app on iOS version 14.0+, the app may no longer discover Cores on the network.
Causes | Verification
This is due to changes in multicast support at the iOS level.
Solution | Workaround
As a workaround, configure Hard Link IP Addresses in the Q-SYS Control App (iOS) to communicate with the desired Cores.