Troubleshooting | SVSI AES67 Decoder not receiving stream

A guide to identifying and resolving issues with an SVSI AES67 Decoder not receiving streaming audio.

Updated at May 5th, 2023

Affected Products

Hardware Model/Series n/a
Software n/a

Problem

SVSI AES67 Decoder not receiving stream.


Causes

The SVSI Decoder default audio port for the AES67 stream is set to 50004. The Q-SYS default AES67 Receiver port is set to 5004.


Solution | Workaround

Change the AES67 port stream to 5004 on the SVSI Decoder.