FAQ | Why does my computer not recognize my USB audio connection?

Learn how to troubleshoot when your computer won't recognize your USB audio connection.

Updated at May 11th, 2023

Answer


For connection to a PC, Mac, or MS Teams device, USB Audio Bridging must be enabled. This is separate from the External USB Audio feature, which is for connection of a USB headset, speakerphone, or similar device. External USB Audio cannot be used for connection to a PC, Mac, or MS Teams.

  • To learn about the USB Audio Bridge, including USB connection requirements, see the USB Audio Bridge topic in Q-SYS Help.
  • To learn about the External USB Audio feature, see the External USB Audio Device topic in Q-SYS Help.