Factory Reset | Core Nano
Discover how to perform a factory reset on the Core Nano device, resetting it to its original settings and resolving any software issues that may be affecting its performance.
Procedure
Use the following steps to reset a Core Nano to its factory default settings:
- Press and hold the ID button on the front of the core for approximately 10 seconds. The green LED should stay lit.
- Wait for the core to complete the reset process and reboot (this will take a few minutes).
Note
The factory reset process will reset the network settings to their default configuration and delete the design and design history, and both the event and system information logs. The network settings that will be reset include everything in the Networking, Access Management, and Reflect tabs in Core Manager, as well as any contact lists configured in the Telephony tab.
As softphone information is stored in the design, it will push the softphone configuration to the Core when the design is re-pushed. Likewise, active licenses and media files saved to the Core's hard drive and will persist after a factory reset.