Troubleshooting | QIO may require manual intervention to update to Q-SYS version 9.8.1

Learn how to use manual intervention to update your Q-SYS QIO to version 9.8.1 for smooth operations.

Updated at August 7th, 2023

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Table of Contents

Affected Products

Hardware Model/Series QIO Series
Software QDS 9.8.1


QIO units in a given Q-SYS design may not successfully update to Q-SYS 9.8.1 from previous versions.  The QIO units may show blue status in the inventory, indicating that they are updating, but that status may not clear.


We at Q-SYS are aware of this issue and are working on a resolution in future versions.

Solution | Workaround

A physical reboot of the QIO device in question may be required to successfully update the unit.  Once this is done, the unit should return to normal operation.