Troubleshooting | Custom user role with "Full Access" permissions cannot Load from Core and Connect
Learn how to troubleshoot user roles with "Full Access" permissions that cannot Load from Core and Connect
Affected Products
Hardware Model/Series |
N/A |
Software |
Core Manager and Q-SYS Reflect |
Problem | Symptoms
Users with custom roles cannot load a design from the Q-SYS Core processor, regardless of the role permissions.
Causes | Verification
This is a current limitation within Core Manager and Q-SYS Reflect. Only users with an Administrator or Technician role can load design in Q-SYS Designer for a Core in protected mode. Users with custom roles are unable to do it regardless of the role permissions.
Solution | Workaround
Users with custom roles will need to use admin credentials to load designs.