Troubleshooting | AES67 Rx stuck in Initializing when selecting a stream name
Learn how to resolve the issue of an AES67 Rx being stuck in the initializing state when trying to select a stream name.
Affected Products
Hardware Model/Series |
|
Software |
Q-SYS Designer |
Problem | Symptoms
When selecting a stream from the AES67 Rx dropdown, the status remains stuck in Initializing.
Causes | Verification
If the transmit stream has more channels than defined in the receive component, this issue will occur.
Solution | Workaround
The AES67 Rx component must have at least the same number of channels as the intended Tx stream it will receive from.
- To see the number of channels, go to the Streams Tab and select the stream name.
- The details section will show the channel count of the selected stream.
- If too few are set in the Rx component, make adjustments in the Propertes while disconnected from the Core.