Troubleshooting | 500 - Internal Server Error

Learn how to troubleshoot 500 Internal Server Errors and understand the underlying causes.

Updated at August 9th, 2023

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Table of Contents

Affected Products

Hardware Model/Series All Core models
Software All


User is unable to save to core and run a design file to their core


This typically occurs when there is no more space left on the drive to load a new design file. System is out of SSD space.

Solution | Workaround

  • Go into Core Manager → Files then look at the top right of the webpage at the “Bytes Available”.  
  • If this number is 0 or very low, you will need to erase media files off of your core before you can load a new design file.
  • If there is plenty of drive space available, please create a case and send your System Information log archive to be diagnosed by Q-SYS Support