Known Issues | RoomSuite v.1.0.2
Learn about the known issues associated with RoomSuite version 1.0.2.
RoomSuite Modular System v.1.0.2
Idle color/pattern settings appear configurable but have no effect
Issue: The idle color/pattern settings in the RoomSuite Modlar System are displayed in the UI and appear to be configurable, but have no functional effect when changed. As implemented, the Idle state simply follows mute/unmute settings and is not user configurable. No error message or warning is shown to the user indicating that these settings are non-functional.
Workaround: No known workaround at this time.
Earliest Reported Version: 1.0.2
Version Fixed: This issue is under investigation.
UCI Display On/Off buttons for Ethernet & Serial connected displays do not work
Issue: In RoomSuite Manager Systems using UCIs, the Display Power On/Off buttons only function correctly with CEC‑connected displays. For displays connected via Ethernet or Serial, the UCI Display Power On/Off controls are non-functional even when those displays are properly configured in an RMS system. Toggling the UCI Display Power On/Off buttons has no effect on Ethernet or Serial displays, with no error or indication shown to the user.
Workaround: No known workaround at this time.
Earliest Reported Version: 1.0.2
Version Fixed: This issue is under investigation.
RMP-100 HDMI Input 1 not supporting audio
Issue: The RoomSuite Modular system software incorrectly indicates that RMP-100 HDMI Input 1 supports audio, however audio is not currently supported on this input. Audio is supported on the QIO-VEN4 HDMI Input.
Workaround: No known workaround.
Earliest Reported Version: 1.0.2
Version Fixed: This issue will be fixed in a future release.
Unable to switch from Auto-Framing to other AI camera modes when Outline Faces is enabled
Issue: With NC-90-G2, on enabling Outline faces toggle, user is unable to switch from Auto-Framing to Active speaker framing or other AI camera modes. This issue is present in Q-SYS Designer and manifests in RoomSuite Modular System as a result.
Workaround: Outline Faces must be manually de-selected first before switching to another AI mode.
Earliest Reported Version: 1.0.2
Version Fixed: This issue is under investigation.
Excessively loud audio levels when Room System Optimization is run with out mic connected
Issue: If you run Room System Optimization without a mic connected on the NM-T1-1 slot, the audio optimization breaks. Measurements come back with nonsense values and the voice gets really loud. Room Noise is reported very low - 10db. Room Reverb is reported as 10s. Pink Noise is very quiet. “Optimizing” voiceover get VERY loud.
Workaround: To avoid, users should always ensure all paired microphones are connected before performing Room System Optimization.
Earliest Reported Version: 1.0.2
Version Fixed: This issue is under investigation.
Room System Optimization status and reported results are lost after reboot
Issue: If the system is rebooted after the Room System Optimization (RSO) component is run, the results shown in the UI are misleading and show that the RSO status and reported results are lost and it appears the RSO was not run, even though the RSO values do persist.
Workaround: No known workaround.
Earliest Reported Version: 1.0.2
Version Fixed: This issue is under investigation.
Broken help links on QSYS Help pages
Issue: QSYS Help page link URLs turning into undefined or 404 errors when the Devices page detects change in state (when devices are physically disconnected/reconnected) or during firmware updates.
Workaround: Refresh page.
Earliest Reported Version: 1.0.2
Version Fixed: This issue is under investigation.
Audio from Nvidia GPU Laptops not working through HDMI-In
Issue: When an Nvidia GPU Windows laptop is presenting with RoomSuite Modular System using a QIO-VEN4 HDMI In connection, the audio is not playing out through loudspeakers as should be expected.
Workaround: No known workaround.
Earliest Reported Version: 1.0.2
Version Fixed: This issue is under investigation.
Differing content on RMP100 HDMI-OUT Outputs
Issue: RMP100 HDMI-OUT 1 and HDMI-OUT 2 displays may show slightly different images when presenting from external source (ie laptop) via QIOVEN4
Workaround: None.
Earliest Reported Version: 1.0.2
Version Fixed: This issue is under investigation.
“Unknown” device message for NM-T1 and NL Speakers
Issue: NM-T1 and NL Speakers display an "Unknown" device message instead of the expected device model when dynamically paired and replaced with different device types.
Workaround: None.
Earliest Reported Version: 1.0.2
Version Fixed: This issue is under investigation.