Factory Reset | Core 8 Flex

Learn how to reset your Core 8 Flex and restore it to factory settings.

Updated at October 1st, 2024

Procedure


Use the following steps to reset a Core 8 Flex to its factory default settings:

  1. Press and hold the ‘ID’ button for approximately 12 seconds. At this point the LED will stay lit.
  2. Wait for the Core to complete the reset process and reboot (this will take a few minutes).

Note

The factory reset process will reset the network settings to their default configuration and delete the design and design history, and both the event and system information logs. The network settings that will be reset include everything in the Networking, Access Management, and Reflect tabs in Core Manager, as well as any contact lists configured in the Telephony tab.

As softphone information is stored in the design, it will push the softphone configuration to the Core when the design is re-pushed. Likewise, active licenses and media files saved to the Core's hard drive and will persist after a factory reset.