How To | Find the correct Q-SYS Camera settings for compatibility with Mersive Solstice Pod Conference Bridge

Learn how to configure a Q-SYS camera for optimum performance with Mersive Solstice Pod conference bridge.

Updated at November 10th, 2023

Your engagement helps us create the content you need. Click here to review this article.



Table of Contents

Procedure


Note

The information in this article is applicable for Q-SYS versions 9.2.1 and below.

 

Based on QSC testing, the Mersive Solstice Pod Gen 3 running firmware 5.1 can support up to 720p MJPEG USB video. (1080p and YUY2 are not supported formats at this time.)

For the Q-SYS camera to function through a Solstice Conference Bridge, the Stream1 resolution must be changed from 1080p to 720p and Stream 2 should be disabled. If the Q-SYS cameras are left at default values - 1080p and Stream 2 enabled (360p) - Windows will show an operation failure and the device cannot start in Windows:

Once the settings have been changed to Stream 1 = 720p and Stream 2 = disabled, the USB Bridging will then function through the Solstice Pod: