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Madison Shilliday
mfs05@acuitysso.com
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FAQ | What type of Euroblock connectors will fit the CAES4 card?
Published January 31st, 2024 by Madison Shilliday
Answer The CAES4 card will accept the following: Two 5.08mm pitch 3-position female connectors for AES3 inputs Two 5.08mm pitch 3-position female connectors for AES3 outputs
Factory Reset | NL Series Speakers
Published December 21st, 2023 by Madison Shilliday
Procedure Use the following steps to reset NL Series speakers to factory default settings: Note You can perform either a short reset or long reset on the NL Series Speakers: A short reset will only restore the speaker's network configuration back to auto mode (DHCP) and delete all static routes. All other features will remain unchanged. A long reset
FAQ | What type of Euroblock connectors will fit the CIML4 card?
Published January 31st, 2024 by Madison Shilliday
Answer The CIML4 card will accept the following: Four 5.08mm pitch 3-position female connectors for mic/line inputs
Factory Reset | QIO Series Devices (all models)
Published January 31st, 2023 by Madison Shilliday
Procedure Note You can perform either a short reset or long reset on the QIO Series devices: A short reset will only restore the speaker's network configuration back to auto mode (DHCP) and delete all static routes. All other features will remain unchanged. A long reset clears all network settings, the hostname, and the device password. It also disa
FAQ | What type of Euroblock connectors will fit the I/O 8 Flex?
Published January 31st, 2024 by Madison Shilliday
Answer The I/O 8 Flex will accept the following: One 5mm pitch 2-position female connector for power input One 5mm pitch 3-position female connector for RS232 Eight 3.5mm pitch 3-position female connectors for flex channels One 3.5mm pitch 10-position female connectors for GPIO inputs One 3.5mm pitch 10-position female connectors for GPIO outputs
FAQ | What type of Euroblock connectors will fit the SPA-Qf amplifiers?
Published January 31st, 2024 by Madison Shilliday
Answer The SPA-Qf Series amplifiers will accept the following. SPA-Qf 60x2 One 5.0mm pitch 4-position female connector for speaker outputs One 3.5mm pitch 5-position female connector for GPIO Two 3.5mm pitch 3-position female connectors for flex channels SPA-Qf 60x4 Two 5.0mm pitch 4-position female connectors for speaker outputs One 3.5mm pitch 5
Awareness | Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.403.439.0) Causing Unexpected Q-SYS Designer Software Closure
Published December 13th, 2023 by Madison Shilliday
Information Microsoft has recently pushed out an update for Microsoft Defender which includes a definition change that is preventing normal operation of both the installer tool for Q-SYS Designer Software (QDS) and existing installations of QDS. If you are experiencing this issue, you'll typically see an error message pop up during the installation
Factory Reset | NV-32-H
Published June 27th, 2023 by Madison Shilliday
Procedure Use the following steps to reset a NV-32-H to its factory default settings: Locate the pinhole reset button on the back of the device: Use a paperclip to press and hold the button for approximately 10 seconds Wait for the core to complete the reset process and reboot (this will take a few minutes) Note The factory reset process will reset
FAQ | What type of Euroblock connectors will fit the QIO-IR1x4?
Published January 31st, 2024 by Madison Shilliday
Answer The QIO-IR1x4 will accept the following: Four 3.5mm pitch 2-position female connectors for IR outputs One 3.5mm pitch 3-position female connector for IR input One 3.5mm pitch 2-position female for power input One 3.5mm pitch 2-position female connector for power output
FAQ | What type of Euroblock connectors will fit the I/O-USB Bridge?
Published January 31st, 2024 by Madison Shilliday
Answer The I/O-USB Bridge will accept the following: One 5.08mm pitch 3-position female connector for RS-232 One 3.81mm pitch 2-position female connector for external power
FAQ | What type of Euroblock connectors will fit the QIO-L4o?
Published January 31st, 2024 by Madison Shilliday
Answer The QIO-L4o will accept the following: Four 3.5mm pitch 3-position female connectors for line outputs One 3.5mm pitch 2-position female for power input One 3.5mm pitch 2-position female connector for power output
FAQ | What type of Euroblock connectors will fit the QIO-ML2x2?
Published January 31st, 2024 by Madison Shilliday
Answer The QIO-ML2x2 will accept the following: Two 3.5mm pitch 3-position female connectors for mic/line inputs Two 3.5mm pitch 3-position female connectors for line outputs One 3.5mm pitch 2-position female for power input One 3.5mm pitch 2-position female connector for power output
FAQ | What type of Euroblock connectors will fit the CIML4-HP card?
Published January 31st, 2024 by Madison Shilliday
Answer The CIML4-HP card will accept the following: Four 5.08mm pitch 3-position female connectors for mic/line inputs
FAQ | What type of Euroblock connectors will fit the Core Nano?
Published January 31st, 2024 by Madison Shilliday
Answer The Core Nano will accept the following: Two 3.5mm pitch 3-position female connectors for RS-232
FAQ | What type of Euroblock connectors will fit the DAB-801?
Published January 31st, 2024 by Madison Shilliday
Answer The DAB-801 will accept the following: Four 5.08mm pitch 3-position female connectors for page and alarm connections Six 7.62mm pitch 8-position female connectors for speaker and amplifier connections
FAQ | What type of Euroblock connectors will fit the QIO-S4?
Published January 31st, 2024 by Madison Shilliday
Answer The QIO-S4 will accept the following: Four 3.5mm pitch 5-position female connectors for COM ports One 3.5mm pitch 2-position female for power input One 3.5mm pitch 2-position female connector for power output
FAQ | What type of Euroblock connectors will fit the COL4 card?
Published January 31st, 2024 by Madison Shilliday
Answer The COL4 card will accept the following: Four 5.08mm pitch 3-position female connectors for line outputs
FAQ | What type of Euroblock connectors will fit the NV-32-H?
Published January 31st, 2024 by Madison Shilliday
Answer The NV-32-H will accept the following: One 5.08mm pitch 2-position female connector for power One 3.5mm pitch 2-position female connector for GPIO input One 3.5mm pitch 5-position female connector for GPIO output One 3.5mm pitch 3-position female connector for RS-232
FAQ | What type of Euroblock connectors will fit the CX-Q and CXD-Q amplifiers?
Published January 31st, 2024 by Madison Shilliday
Answer Four channel versions One 3.5mm pitch 16-position (stacked 8x8) female connectors for GPIO Four 5.08mm pitch 3-position female connectors for line inputs One 7.62mm pitch 8-position male connector for speaker outputs Eight channel versions One 3.5mm pitch 16-position (stacked 8x8) female connectors for GPIO Eight 5.08mm pitch 3-position femal
FAQ | What type of Euroblock connectors will fit the QIO-GP8x8?
Published January 31st, 2024 by Madison Shilliday
Answer The QIO-GP8x8 will accept the following: One 3.5mm pitch 10-position female connector for GPIO inputs One 3.5mm pitch 10-position female connector for GPIO outputs One 3.5mm pitch 2-position female for power input One 3.5mm pitch 2-position female connector for power output
FAQ | What type of Euroblock connectors will fit the DCIO and DCIOH?
Published January 31st, 2024 by Madison Shilliday
The DCIO and DCIOH will accept the following: Four 5.08mm pitch 3-position female connectors for relay outputs One 5.08mm pitch 5-position female connector for H.I. and V.I. outputs One 5.08mm pitch 3-position female connector for RS-232 One 5.08mm pitch 3-position female connector for line output One 5.08mm pitch 2-position female connector for spe
Factory Reset | NM-T1
Published December 21st, 2023 by Madison Shilliday
Procedure Note You can perform either a short reset or long reset on the NM-T1: A short reset will only restore the microphone's network configuration back to auto mode (DHCP) and delete all static routes. All other features will remain unchanged. A long reset clears all network settings, the hostname, and the device password. It also disables 802.1
Error / Status | Unsupported Hardware Revision Error in Q-SYS Designer Software
Published February 2nd, 2024 by Madison Shilliday
Affected Products Hardware Model/Series: TSC-55w-G2 TSC-80w-G2 TSC-50-G3 TSC-70-G3 TSC-101-G3 CX-Q Series Amplifiers CXD-Q Series Amplifiers Software: Q-SYS Designer 9.6.0 or earlier Q-SYS Designer LTS 9.4.3 or earlier Message "Missing - Unsupported hardware revision" The Status/Control component for the affected device will display the error mess
How To | Allow Windows To Rescale unIFY Control Panel
Published June 27th, 2023 by Madison Shilliday
Procedure By default, the unIFY Control Panel application controls its own scaling and scales to a minimum size that often exceeds the borders of smaller device screens. In order to change this so that the Windows system controls scaling and can further reduce the size of the unIFY Control Panel window you simply need to adjust the scaling propertie
FAQ | What type of Euroblock connectors will fit the QIO-ML4i?
Published January 31st, 2024 by Madison Shilliday
Answer The QIO-ML4i will accept the following: Four 3.5mm pitch 3-position female connectors for mic/line inputs One 3.5mm pitch 2-position female for power input One 3.5mm pitch 2-position female connector for power output
FAQ | What type of Euroblock connectors will fit the Core 8 Flex?
Published January 31st, 2024 by Madison Shilliday
Answer The Core 8 Flex will accept the following: Four 3.5mm pitch 3-position female connectors for flex I/O One 3.5mm pitch 10-position female connector for GPIO input One 3.5mm pitch 10-position female connector for GPIO output Two 3.5mm pitch 3-position female connectors for RS-232
Factory Reset | Core 5200/6000
Published December 21st, 2023 by Madison Shilliday
Procedure Because of their architecture, the Core 5200 and Core 6000 have different means to reset and restore than other Q-SYS devices which requires assistance from a support technician. As a reset should be performed on these models as a last resort, it is recommended to contact Q-SYS Support for assistance troubleshooting one of these Cores. Pl
How To | Testing QRC Commands From A Computer
Published June 27th, 2023 by Madison Shilliday
Procedure We recommend using Packet Sender for testing QRC commands from your computer. You can find out more about the Packet Sender application and download a copy here. To set up Packet Sender to communicate with your core, follow these steps: Set the IP address to the core’s IP address Set the port to 1710 Select 'TCP' from the dropdown
Factory Reset | CXD-Q Series Amplifiers
Published February 1st, 2024 by Madison Shilliday
Procedure Use the following steps to reset a CXD-Q Series amplifier to its factory default settings: CXD4.2Q / CXD4.3Q / CXD4.5Q Locate the pinhole button. Use a paperclip to press and hold the button for approximately 5 seconds Press the ‘ID’ button to confirm the reset. Wait for the amp to complete the reset process and reboot (this will take a fe
FAQ | What QSC and Q-SYS products are TAA compliant?
Published December 21st, 2023 by Madison Shilliday
Answer Please find our list of TAA compliant products here. We continue to add to our portoflio of TAA compliant products, so check back often. For more information about QSC, Q-SYS, and Attero Tech, TAA compliance information please reach out to trade.compliance@qsc.com.
FAQ | What type of Euroblock connectors will fit the Core 110f/110c?
Published January 31st, 2024 by Madison Shilliday
Answer The Core 110f will accept the following: Eight 3.5mm pitch 3-position female connectors for flex channels Eight 3.5mm pitch 3-position female connectors for mic/line inputs Eight 3.5mm pitch 3-position female connectors for line outputs One 3.5mm pitch 10-position female connector for GPIO input (not included on the Core 110f v2) One 3.5mm p
FAQ | What type of Euroblock connectors will fit the I/O-22?
Published January 31st, 2024 by Madison Shilliday
The I/O-22 will accept the following: One 5.08mm pitch 2-position female connector for speaker output One 5.08mm pitch 2-position male connector for aux power Two 5.08mm pitch 3-position female connectors for mic/line inputs Two 5.08mm pitch 3-position female connectors for line outputs Two 5.08mm pitch 6-position female connectors for GPIO
Factory Reset | I/O 8 Flex
Published December 21st, 2023 by Madison Shilliday
Procedure Use the following steps to reset an I/O 8 Flex to its factory default settings: Press and hold the ‘ID’ and ‘Next’ buttons for 3 seconds. You'll then see the message “ID to confirm” Press the 'ID' button to confirm reset or press the ‘Next’ button to cancel the process Wait for the I/O 8 Flex to complete the reset process and reboot (this
Factory Reset | CX-Q Series Amplifiers
Published June 27th, 2023 by Madison Shilliday
Procedure Use the following steps to reset a CX-Q Series amplifier to its factory default settings: Locate the pinhole button: Use a paperclip to press and hold the button for approximately 3 seconds Press the ‘ID’ button to confirm the reset Note The factory reset process will reset all of the network settings to default (DHCP) and will reset the h
FAQ | What type of Euroblock connectors will fit the NV-21-HU?
Published January 31st, 2024 by Madison Shilliday
Answer The NV-21-HU will accept the following: one 5.08mm pitch 2-position female connector for power one 3.5mm pitch 3-position female connector for RS-232
How To | Formatting a QRC command
Published June 26th, 2023 by Madison Shilliday
Procedure Every QRC command must meet both of the following requirements: It must be a command from the supported commands listed in the help file. Each command must be terminated in a null. For the first requirement, you can find the full list of supported QRC commands in the help file here. For the second, a zero character following the escape cha
Factory Reset | Core 8 Flex
Published June 27th, 2023 by Madison Shilliday
Procedure Use the following steps to reset a Core 8 Flex to its factory default settings: Press and hold the ‘ID’ button for approximately 12 seconds. At this point the LED will stay lit. Wait for the Core to complete the reset process and reboot (this will take a few minutes). Note The factory reset process will reset the network settings to their
Factory Reset | Core 110c / 110f / 510c / 510i
Published June 27th, 2023 by Madison Shilliday
Procedure Use the following steps to reset a Core 110c, Core 110f, or Core 510i to its factory default settings: 110f v1 / 110c / 510c / 510i Press and hold the NEXT button and ID button at the same time. A Pop-Up screen will appear that says: “Factory Reset in 4...3...2...1..” Once the timer reaches 0, the screen will say: “Press ID to continue,
Tech Note | Q-SYS Partner Field Tech Checklist
Published February 24th, 2025 by Madison Shilliday
Procedure The purpose of this article is to provide our Q-SYS partners with recommendations and guidance when making an on-site Q-SYS service call to ensure preparedness in the event you need Q-SYS support. These steps will not only reduce the amount of initial communication needed with Q-SYS support to start the troubleshooting process, but may als
Factory Reset | NV-21-HU
Published December 21st, 2023 by Madison Shilliday
Procedure Use the following steps to reset an NV-21-HU to its factory default settings: Locate the pinhole reset on the back of the device: Use a paper clip to press and hold the reset button for approximately 10 seconds. After 10 seconds elapse the device will proceed with the reset and reboot itself. Wait for the device to complete the reset proce
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