Troubleshooting | CX-Q amplifier shows the wrong model on the front panel and in Designer
Learn how to diagnose and rectify an issue with CX-Q amplifiers that are displaying the wrong model name on their front panel and in Designer software.
Affected Products
| Hardware Model/Series | CX-Q Series |
| Software | QDS |
Problem
CX-Q amplifier shows the wrong model on the front panel and in Designer.
Causes
Unknown firmware issue.
Solution | Workaround
In the rare case that a CX-Q amplifier shows the wrong model number, follow this procedure to resolve:
- Back up your existing design file.
- Perform a Pinhole Reset of the amplifier. Refer to the User Manual for instructions.
- Using a different major release version of Q-SYS Designer, create a new design containing only the CX-Q amplifier and Q-SYS Core. The Designer version can be higher or lower than what was running previously - for example, 9.0 to 8.4 or vise versa. For the CX-Q amplifier name, use the factory default Device name as shown on the front panel or in Configurator.
- Save and run the design to the Core.
- Configure the amplifier's IP settings and host name as desired using either Configurator or Peripheral Manager, depending on the Q-SYS version.
- In the desired version of Q-SYS Designer, push your original design.