Known Issues | Q-SYS Designer Software v9.4.6 LTS

Learn about the known issues associated with Q-SYS Designer Software version 9.4.6 LTS.

Updated at May 24th, 2024

Audio Peripherals and Components

QIO, NL, and NM Series products: Error showing “LAN A Connection Failure” after updating to v9.10.0

Issue: QIO, NL, and NM Series devices show green in Configurator but display the error “LAN A Connection Failure” on the status of the devices and the inventory in QDS.

Workaround: Reboot the Core to fix the issue. 

Earliest Reported Version: 9.10.0

Version Fixed: This issue is under investigation.

 
 

QIO devices on Redundant Cores do not reconnect after network failure

Issue: After a network failure, or if the network cable is unplugged from the primary active core, the QIO box goes missing and does not recover. 

Workaround: Rebooting the backup Core allows all devices to reconnect. 

Earliest Reported Version: 9.4.5. This issue only affects the LTS Branch.

Version Fixed: This issue is under investigation.

 
 

QIO, NL, and NM Series products: Unable to save hostname that ends in a hyphen (-)

Issue: A hostname that ends with a hyphen (-) is invalid. If the hostname is longer than 32 characters, truncation will occur which can result in the hostname ending in a hyphen. 

Workaround: None. 

Earliest Reported Version: 9.6 and 9.4.3 LTS Branch

Version Fixed: This issue is under investigation.

 
 
 
 

Amplifiers

Amplifier Status shows “Compromised - High CPU Usage: 100%”

Issue: When connected to a busy network with 30+ cores and 50+ peripherals, the amplifier status may show "Compromised—High CPU Usage: 100%." This problem is not observed on small, isolated networks. 

Workaround: None at this time. This will be resolved in a future release.

Earliest Reported Version: 9.10.2 and 9.4.6 LTS Branch. 

Version Fixed: This issue is under investigation.

 

 
 

Custom Voicing High and Low Pass Filters bypassed incorrectly

Issue: High Pass and Low Pass filters in a custom voicing block may display as not bypassed, although they are bypassed. This behavior also occurs when transferring between primary and backup cores.

Workaround: Toggling the bypass button off and on resolves the issue temporarily. However, reloading the design causes all filters to be bypassed again, yet they still show as not bypassed. 

Earliest Reported Version: 9.9.0 and 9.4.5 LTS Branch. 

Version Fixed: This issue is under investigation.

 
 

Loss of second channel configuration bank in any CX-Q amplifier after changing model from any DPA amplifier

Issue: When transitioning designs from any DPA amplifier to any CX-Q amplifier using Properties, the second channel becomes inaccessible, leading to unconfigurable E-H settings.

Workaround: Add CX-Q amplifier directly instead of changing the model through Properties. This will be resolved in a future release.

Earliest Reported Version: 9.9.0 and 9.4.5 LTS Branch. 

Version Fixed: This issue is under investigation.

 
 
 
 

Loudspeakers

Generic 70/100V Speaker: Custom Voicing name not updating

Issue:  If you change the name of a Custom Voicing that is currently mapped to a 70/100V Speaker, the name does not update in the 70/100V Speaker component.

Workaround: Within the 70/100V Speaker component properties, change the Custom Voicing property to "NONE," and then select the updated name.

Earliest Reported Version: 8.2.1

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.

 
 
 
 

Video Peripherals and Components

NV-32-H: USB Bridging stops with USB HID Conferencing

Issue: HID Conferencing Controller may cause USB Bridging to stop functioning. The NV-32-H Encoder must have USB Video Bridging, USB Audio Speakerphone Bridging, USB HID Conferencing, and HDMI Encoder to another NV-32-H Encoder active in the design.

Workaround: Remove HID Conferencing.

Earliest Reported Version: 9.8.2 and 9.4.5 LTS.

Version Fixed:  This issue is under investigation.

 
 

TSC-101-G3 Button press sensitivity

Issue: An issue has been identified with the TSC-101-G3 panels. If a button (sized 200,80) is placed low on the page (at position 10,1094, for example), the button becomes insensitive to a press touch.

Workaround: Raise the button up by approximately 20 pixels to ensure proper press recognition.

Earliest Reported Version: 9.5.0 and 9.4.3 LTS branch

Version Fixed: This issue is under investigation.

 
 

NC-110 Error: “802.1x settings save failed for LAN A”

Issue: NC-110 fails to save the 802.1x configuration. Error: “802.1x settings save failed for LAN A.”

Workaround: Change the certificate format to PEM.

Earliest Reported Version: 9.7.0 and 9.4.4 LTS. 

Version Fixed: This issue is under investigation.

 
 

NV-32-H: Packet loss when Shift AV and USB Video Bridge are both active on an NV decoder

Issue: Netgear 26G4F M4250 drops packets when Shift AV and USB Video Bridge are both active on an NV decoder.

Workaround: Increase NC camera bitrate to 16 Mbps or higher, decrease Shift AV bitrate to 600Mbps

Earliest Reported Version: 9.6.0 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

 
 

NV-32-H: Does not receive 4K60 video with Intel Iris Xe Graphics

Issue: NV-32-H cannot receive valid 4k60 video with Intel Iris Xe Graphics.

Workaround: None. This will be fixed in an upcoming release. 

Earliest Reported Version: 9.8.1 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

 
 

NV-32-H (Core Capable): Fault error, "event_base_manager blocked"

Issue: Under certain circumstances, the Event Log for an NV-32-H (Core Capable) design might indicate "event_base_manager blocked", followed by the Core becoming unresponsive after a period of time.

Workaround: Reboot the NV-32-H (Core Capable).

Earliest Reported Version: 9.3.1, which affects all versions of the LTS Branch.

Version Fixed: This issue is under investigation.

 
 

NV-32-H: Multicast Shift AV intermittent Packet Loss on LAN A when switching AV streams

Issue: The NV-32-H Shift AV may experience occasional audio packet loss in LAN A when switching between AV streams. This might cause intermittent disruptions in the audio transmission.

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.1, which affects all versions in the LTS branch.

Version Fixed: This issue is under investigation.

 
 

NV-32-H: HDMI output stops working after switching HDMI I/O Device Type: Encoder to/from Decoder 

Issue: If you change the HDMI I/O component Device Type property from Encoder to Decoder or vice versa and then redeploy the design, HDMI output may stop working.

Workaround: In rare cases, the affected NV-32-H unit may require a power cycle after changing Encoder / Decoder modes. Unplug the NV-32-H from power for a few seconds and then plug it back in.

Earliest Reported Version: 8.2, which includes all versions of the LTS Branch.

Version Fixed: This issue is under investigation.

 
 

Deleted / Removed USB Video Bridge component may not auto-populate in the inventory

Issue: When the USB Video Bridge component is deleted from the design, it may not auto-populate in the inventory. 

Workaround: Disabling and re-enabling USB Video Bridge in the Core Properties pan will populate the component back into the inventory.

Earliest Reported Version: 9.7.0 and 9.4.4 LTS Branch.

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

 
 

Auto Focus controls are interactive on USB Video Bridge for NC-110

Issue: The buttons on Auto Focus in USB Video Bridging are interactive; however since they are not supported on the NC-110, they do not function

Workaround: None. This issue will be resolved in an upcoming release.

Earliest Reported Version: 9.7.0 and 9.4.4 LTS Branch.

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

 
 

USB Video Bridge disconnects

Issue: USB Video Bridges may stop bridging video after a period of time. In this condition, the USB connection status in the USB Video Bridge component will show as disconnected.

Workaround: A reboot of the peripheral or Core (or both, if applicable) should resolve the issue.

Earliest Reported Version: 9.6.0 and 9.4.3 LTS Branch.

Version Fixed: 9.7.0. For more information, see the What's New section in Q-SYS Help for v9.7. This has not yet been resolved in the (9.4.x) LTS branch.

 
 
 
 

Control Peripherals and Components

UCI Toolbox

Issue: Some controls within a State Trigger Button and/or ComboBox within a UCI Toolbox cannot be activated when accessing the UCI from a physical TSC, Windows UCIViewer Application, or a mobile device (Android and iPhone accessing WebUCI).

Workaround: Utilize traditional, non-Toolbox methods for State Trigger Button and ComboBox objects.

Earliest Reported Version: 9.5.0 and 9.4.3 LTS.

Version Fixed:  WebUCI was fixed in 9.10; however UCIViewer and TSC's are still under investigation.

 
 

AVer Plugin disrupts stability with Core

Issue: The Core may experience a disruption in operation after the AVer plugin runs for 30 minutes to 1 hour.

Workaround: Ensure the latest version of the Plugin is installed. This issue is under investigation.

Earliest Reported Version: 9.7.0 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

 
 

Camera Status Block cannot be added or removed from a Container

Issue: When a Camera is added to a design, moving it into a Container from another part of a design returns it to the Inventory. If it is placed directly into a Container and removed from the Container, it also returns to the Inventory.

Workaround: Either place the Camera directly into the Inventory or place the Camera Status Block where you want it in the design.

Earliest Reported Version: 9.9.0 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

 
 

UCI Variable styles are applied for all

Issue: With UCI’s that share the same CSS all change visual style when a single UCI changes style dynamically.

Workaround: Having multiple CSS copies for every UCI will prevent this from occurring. 

Earliest Reported Version: 9.8.0 and 9.4.4 LTS. 

Version Fixed: 9.9. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.

 
 

UCI Style Controller custom font styles are not applied properly for the Controls & Tools

Issue: Custom Font Styles are not applied properly for the Controls & Tools via UCI Style Controller.

Workaround: Specify different font-family names for your imported @font-faces.

Earliest Reported Version: 9.8.2 and 9.4.5 LTS Branch.

Version Fixed: This issue is under investigation.

 
 

Call Sync not disabled with vCore

Issue: If a design schematic contains a Call Sync component and the Core Model is changed to 'vCore Control', the Call Sync component remains enabled while any wired Call Systems or Endpoints become properly disabled (grayed out).

Workaround: None. Call Sync is not supported with vCore despite not showing as disabled in designs that use vCore.

Earliest Reported Version: 9.6.0 and 9.4.4 LTS Branch. 

Version Fixed: This issue is under investigation.

 
 

Moving UCI Layer up/down may cause the CSS style to disappear

Issue: When a Layer of a UCI is moved up or down in the Z-Order, the CSS style applied to the control on that layer are no longer displayed in Q-SYS Designer.

Workaround: Close the UCI and reopen the UCI to continue editing. This will be fixed in an upcoming release. 

Earliest Reported Version: 9.4.2 LTS and 9.5.0.

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.

 
 
 
 

Streaming I/O 

System Link streams do not resume after forcing Primary Core to Active

Issue: In a Core-redundant configuration, after forcing a Backup Core to Active status and then forcing the Primary Core back to Active, System Link AV and audio streams do not resume as expected.

Workaround: Redeploy the design to the Primary Core. This will be fixed in an upcoming release.

Earliest Reported Version: 9.4.2 and 9.6.0.

Version Fixed: 9.7.0. For more information, see the What's New section in Q-SYS Help for v9.7. This has not yet been resolved in the (9.4.x) LTS branch.

 
 
 
 

Platform

Q-SYS Media Stream Receivers unable to accept unicast streams from Visionary Solutions

Issue: The Q-SYS Media Stream Receivers in are unable to accept unicast streams from Visionary Solutions network Video Encoders. 

Workaround: For now, customers integrating Visionary Solutions Video Endpoints must use multicast. 

Earliest Reported Version: 9.9.1 and 9.4.6 LTS. 

Version Fixed: This issue is under investigation.

 
 

AES67 streams not connecting in 9.4.6 LTS

Issue: When using a Core running QDS 9.4.6 LTS and Encoding and Decoding a Direct TV video stream, if you subsequently change the stream in the AES67 Receiver from any other source to Direct TV, you may encounter the error message “Initializing - Not Connected.”  

Workaround: None.

Earliest Reported Version: 9.4.6 LTS. This does not affect any of the mainline releases.

Version Fixed: This issue is under investigation.

 
 

Core 110f with Software Dante not showing in Dante Controller

Issue: A Core with Software Dante deployed that was previously enrolled in a Dante Domain may not be discoverable in Dante Controller if the Core was not properly un-enrolled from the Domain.  

Workaround: Delete the DDM.conf and UUID files.

  1.  Disconnect Windows the Core from the Design
  2. Run the Design in Emulation Mode
  3. Open the Windows Explorer Folder and navigate to C:\Users\qsc\AppData\Local\Temp\QSys Temp Files
  4. Open the most recent hash folder (For example, C:\Users\username\AppData\Local\Temp\QSys Temp Files\638360882256976981) and open the Settings Folder
  5. Delete “DDM.conf” and "UUID" files
  6. Save the Design while still in Emulation Mode
  7. Disconnect Emulation Mode
  8. Save to the Core & Run
  9. Open Dante Controller to verify that Software Dante components now show

Earliest Reported Version: 9.9.1 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

 
 

Delay Matrix Mixer high compute usage

Issue: The Delay Matrix Mixer component compute resource usage may be higher than anticipated by the design compiler.

Workaround: If the design causes processing overruns, reduce the design size by either reducing the size of the Delay Matrix Mixer component(s), reducing the Max Delay property, removing other components from the design or any combination listed.

Earliest Reported Version: 8.0 and 9.4.5 LTS Branch.

Version Fixed: This issue is under investigation.

 
 

Advanced USB Audio exceeding endpoint limits

Issue: When deploying a design with Advanced USB Audio, it is possible to exceed endpoint limits on Core 110f, Core 8 Flex, and Core Nano.

Workaround: None. This will be fixed in a future release.

Earliest Reported Version: 9.4.5 LTS and 9.8.0

Version Fixed: This issue is under investigation.

 
 

Moving grouped items forces aligned signal lines to move

Issue: In a design where there are grouped items, and aligned signal lines, moving the grouped items forces the signal lines to move and become distorted.

Workaround: None. This will be fixed in a future release. 

Earliest Reported Version: 9.4.2 LTS and 9.5.0

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

 
 

Windows taskbar preview icons for QDS not indicating Core connections

Issue: The hover-over Windows taskbar preview icon for Q-SYS Designer Software (QDS) is not displaying a green dot to indicate that a design has an active connection to a Core.

Workaround: None. This will be fixed in a future release.

Earliest Reported Version: 9.7.0 and 9.4.5 LTS Branch.

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

 
 

Error: “Failed to get firmware value for key firmware_hash”

Issue: When attempting to downgrade a Core to a version prior to v9.1.x, you see the aforementioned error message.

Workaround: This error means that the Core is expecting signed firmware (introduced in v9.1.x) but the firmware you are attempting to upload (v9.0.1 or earlier) is unsigned. To downgrade the Core, you must toggle the Allow Legacy Unsigned Firmware (v9.0.1 or lower) option in Core Manager:

  1. Log in to Q-SYS Core Manager.
  2. From the navigation menu, click Utilities.
  3. In the Firmware section, select Allow Legacy Unsigned Firmware (v9.0.1 or lower). Do not reboot the Core.
  4. Attempt the downgrade again.

Earliest Reported Version: 9.1.x, which does affect the LTS Branch.

Version Fixed: This issue is under investigation.

 
 
 
 

Management

Enterprise Manager Redundant Core shows Inventory as "Unavailable"

Issue: In a redundant Core configuration, after upgrading the Core firmware, the Enterprise Manager > Sites > Systems > Status page may show "Unavailable" in the Inventory section.

Workaround: Reboot the Cores and refresh the Status page in your browser.

Earliest Reported Version: 9.3, and it affects all versions in the LTS Branch.

Version Fixed: This issue is under investigation.

 
 

Enterprise Manager '+ Add Core' button disabled on Sites > Systems page

Issue: When attempting to add another Core to a Site, such as when adding the second of two Cores in a redundant pair System, the + Add Core button is grayed out.

Workaround: None. Currently, the maximum number of Cores that can be registered to your Organization equals the number of System licenses enabled on the Organization, regardless of whether a System is redundant. This will be fixed in a future update. Note that the Subscription Details table on the Organizations page correctly shows the number of connected Systems and does not represent the number of connected Cores when using any Redundant Core systems.

Earliest Reported Version: 9.3, and it affects all versions of the LTS Branch. 

Version Fixed: This issue is under investigation.