Problem

USB Video Bridge shows OK status in Q-SYS. PC is however unable to view PTZ camera streams.

Causes

A few configuration and connection issues can prevent camera streams from properly passing over USB Bridging.

• Improper network configuration on the Core
• Peripherals communicating to the wrong NIC on the Core
• Network configuration of the PTZ is not set to the correct network

Solution | Workaround

• In Core Manager, check that the network settings does NOT include duel-gateways.
  • Having a gateway set to each NIC is known to cause communication issues between the Core and connected peripherals.
• Ensure the LAN A / B ports do NOT have overlapping subnet / IP ranges.
  • Setting ports on a single device to overlapping ranges is known to cause communication issues between any network communication devices.
• Check that ALL Q-SYS peripherals and the Core are using the LAN A network for communication.
  • LAN A is the primary QLAN network port meant for all Q-SYS processors and peripherals to communicate properly. Crossing ports or using LAN B in the primary setup will not guarantee stability to the system.