Status | "Initializing - Not Connected"
Gain insight into potential causes and solutions for when a device isn't connecting to the internet with the status message Initializing - Not Connected.
Affected Products
| Hardware Model/Series | AES67 Receiver |
| Software | QDS any version |
Message
"Initializing - Not Connected" on AES67 Receiver.
Definition
The AES67 Receiver must be set to have at least as many channels as are being transmitted from the transmitting device.
Solution | Workaround
You most likely just need to set the AES67 Receiver channel count to match the number of channels you are bringing in on the stream.
The AES67 Receiver must be set to have at least as many channels as are being transmitted from the transmitting device.
Note
Most Attero Tech devices have an extra pilot tone that needs to be accounted for when receiving AES67 in Q-SYS. That is, if you are receiving 4 channels of AES67 from an Attero Tech device, you will have to set the AES67 Receiver for 5 channels.
To learn more, see the AES67 Receiver topic in Q-SYS Help.