Issue: A hostname that ends with a hyphen (-) is invalid. If the hostname is longer than 32 characters, truncation will occur which can result in the hostname ending in a hyphen. 

Workaround: None. 

Earliest Reported Version: 9.6 and 9.4.3 LTS Branch

Version Fixed: This issue is under investigation.

Issue: Designs using QIO components in Layer 3 systems forces the QIO to lock up in Peripheral Manager after a few minutes. 

Workaround: Power cycling will make the QIO component responsive again.

Earliest Reported Version: 9.4.0

Version Fixed: 9.4.5, 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8 or Q-SYS Help for v9.4. 

Issue: Audio coming out of Channel Groups connected to any Peripheral may not be heard.

Workaround: Insert a Gain (or other DSP) component between the Channel Group and the Peripheral output.

Earliest Reported Version: 9.7.0

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

Issue:  When choosing to Save to Core & Run a design that has an NL-SB42, an error may return that says "Save to Core & Run failed. Internal fault (exception)".

Workaround: Open the design in a newer version of Q-SYS Designer, remove the NL-SB42 control component, and then re-add it to the design. 

Earliest Reported Version: 9.6.0. This does not affect the LTS Branch.

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. 

Issue: When redeploying a design with an NM-T1, you may see the Status briefly go from "OK" > Compromised -Empty URI(LAN A) > "Missing - In use by another design" > Initializing > "OK".

Workaround: As the Core Status initiates, this error may pop up. This fix will be addressed in an upcoming release.

Earliest Reported Version: 9.7.0. This does not affect the LTS Branch.

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. 

Issue: CDN64 in redundant mode with separate primary and secondary networks may force the Non-Redundant device streams to be not discoverable

Workaround: Disconnect the CDN64 secondary device, connect the stream, and restore the secondary connection. Connection should be "sticky" after that

Earliest Reported Version: 9.5.0

Version Fixed: 9.8. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: If you attempt to update a loudspeaker component's Model property to AD-P.SUB while the component is in the schematic, an error window appears, and the loudspeaker model does not actually change. If you attempt to open the loudspeaker's control panel, Designer closes unexpectedly

Workaround: Either add an AD-P.SUB directly from the Inventory, or update an existing loudspeaker's Model property to AD-P.SUB before dragging the component into the schematic.

Earliest Reported Version: 9.4.0, and affects all versions in the LTS branch.

Version Fixed: 9.8.0 and 9.4.6. For more information, see the What's New section in Q-SYS Help for v9.8 and the What's New section in Q-SYS Help for v9.4. 

Issue: If you attempt to group components (Tools > Group) that include Loudspeaker blocks, the Loudspeaker blocks disappear.

Workaround: None.

Earliest Reported Version: 9.4.0

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.

Issue:  If you change the name of a Custom Voicing that is currently mapped to a 70/100V Speaker, the name does not update in the 70/100V Speaker component.

Workaround: Within the 70/100V Speaker component properties, change the Custom Voicing property to "NONE," and then select the updated name.

Earliest Reported Version: 8.2.1

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: NC-110 fails to save the 802.1x configuration. Error: “802.1x settings save failed for LAN A.”

Workaround: Change the certificate format to PEM.

Earliest Reported Version: 9.7.0 and 9.4.4 LTS

Version Fixed: This issue is under investigation.

Issue: Netgear 26G4F M4250 drops packets when Shift AV and USB Video Bridge are both active on an NV decoder.

Workaround: Increase NC camera bitrate to 16 Mbps or higher, decrease Shift AV bitrate to 600Mbps

Earliest Reported Version: 9.6.0 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

Issue: A design that includes AEC and NV-32-H, the Core will no longer receive embedded audio over HDMI.

Workaround: Reverting to 9.6 or removing AEC component fixes this issue. 

Earliest Reported Version: 9.7.0 and 9.4.5 LTS

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: If you select the 21x9 EDID in the Generic AV Source component for an HDMI source that does not support 21x9, video output from an NV Encoder or Decoder may flicker or not display at all.

Workaround: Use the 21x9 EDID only for sources that support 21x9 resolutions.

Earliest Reported Version: 9.7.0 and 9.4.5 LTS.

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: Under certain circumstances, the Event Log for an NV-32-H (Core Capable) design might indicate "event_base_manager blocked", followed by the Core becoming unresponsive after a period of time.

Workaround: Reboot the NV-32-H (Core Capable).

Earliest Reported Version: 9.3.1, which affects all versions of the LTS Branch.

Version Fixed: This issue is under investigation.

Issue: If an NV-32-H is configured as a Decoder with dual HDMI outputs, disconnecting and reconnecting one display can cause a temporary flicker, black screen, or other color change on the other connected display. This typically only lasts for about one second.

Workaround: In the Generic HDMI Display component > Color Format control, select a "Force RGB" format.

Earliest Reported Version: 9.5.0 and 9.4.3 LTS.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. This has not yet been resolved in the LTS (9.4.x) branch.

Issue: The NV-32-H Shift AV may experience occasional audio packet loss in LAN A when switching between AV streams. This might cause intermittent disruptions in the audio transmission.

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.1, which affects all versions in the LTS branch.

Version Fixed: This issue is under investigation.

Issue: If you change the HDMI I/O component Device Type property from Encoder to Decoder or vice versa and then redeploy the design, HDMI output may stop working.

Workaround: In rare cases, the affected NV-32-H unit may require a power cycle after changing Encoder / Decoder modes. Unplug the NV-32-H from power for a few seconds and then plug it back in.

Earliest Reported Version: 8.2, which includes all versions of the LTS Branch.

Version Fixed: This issue is under investigation.

Issue: When the USB Video Bridge component is deleted from the design, it may not auto-populate in the inventory. 

Workaround: Disabling and re-enabling USB Video Bridge in the Core Properties pan will populate the component back into the inventory.

Earliest Reported Version: 9.7.0 and 9.4.4 LTS Branch.

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: The buttons on Auto Focus in USB Video Bridging are interactive; however since they are not supported on the NC-110, they do not function

Workaround: None. This issue will be resolved in an upcoming release.

Earliest Reported Version: 9.7.0 and 9.4.4 LTS Branch.

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: Some controls within a State Trigger Button and/or ComboBox within a UCI Toolbox cannot be activated when accessing the UCI from a physical TSC, Windows UCIViewer Application, or a mobile device (Android and iPhone accessing WebUCI).

Workaround: Utilize traditional, non-Toolbox methods for State Trigger Button and ComboBox objects.

Earliest Reported Version: 9.5.0 and 9.4.3 LTS.

Version Fixed:  WebUCI was fixed in 9.10; however UCIViewer and TSC's are still under investigation.

Issue: The Core may experience a disruption in operation after the AVer plugin runs for 30 minutes to 1 hour.

Workaround: Ensure the latest version of the Plugin is installed. This issue is under investigation.

Earliest Reported Version: 9.7.0 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

Issue: For users running the app on iOS version 14.0+, the app may no longer discover Cores on the network. This is due to changes in multicast support at the iOS level.

Workaround: As a workaround, configure Hard Link IP Addresses in the Q-SYS Control App (iOS) to communicate with the desired Cores. A fix is being investigated.

Earliest Reported Version: iOS version 14+

Version Fixed: This issue is under investigation.

Issue: When using the UCI Viewer, it is possible on some devices to see a message that shows the core has been "disconnected." 

Workaround: None. This will be fixed in a future iOS app update. 

Earliest Reported Version: 9.6.0.

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: After changing a Target Agent IP in QDS, swapping between two identical Agents that are polling with the same SNMP OID address my stop polling.

Workaround: Restarting the script will fix this.

Earliest Reported Version: 9.6.0 and 9.4.3 LTS.

Version Fixed: 9.8 and 9.4.6. For more information, see the What's New section in Q-SYS Help for v9.8 and the What's New section in Q-SYS Help for v9.4. 

Issue: An issue has been identified in larger, more complex designs, that may involve matrix IO control utilizing Trigger State buttons.  Left mouse click is not effective in making IO selection.  Specifically, selection can be made by subtle manipulation, up or down, of the mouse wheel.

Workaround: None. This fix is scheduled for an upcoming release of Q-SYS Design Software.

Earliest Reported Version: 9.6.0 and 9.4.3 LTS.

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: The “show” and “hide” button swap the MTR's touch panel between showing the MTR UCI and the QSC UCI; however, it may appear it is nonfunctional if the correct versions are not installed.

Workaround: Q-SYS Designer Must be at least v9.5 and the “QSYS Control for MTR” application installed on the compute PC MUST be at least v9.5.

Earliest Reported Version: 9.4.0

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: If a design schematic contains a Call Sync component and the Core Model is changed to 'vCore Control', the Call Sync component remains enabled while any wired Call Systems or Endpoints become properly disabled (grayed out).

Workaround: None. Call Sync is not supported with vCore despite not showing as disabled in designs that use vCore.

Earliest Reported Version: 9.6.0 and 9.4.4 LTS Branch. 

Version Fixed: This issue is under investigation.

Issue: In the SNMP Query component, the Read Value for a queried OID is truncated at 100 characters.

Workaround: None. This is a current limitation that is planned to be addressed in a future release.

Earliest Reported Version: 9.4.4 LTS and 9.6.0.

Version Fixed: 9.8.0 and 9.4.6 LTS. For more information, see the What's New section in Q-SYS Help for v9.8 and the What's New section in Q-SYS Help for v9.4. 

Issue: The Pinpad component in the Control Components category was introduced in QDS 9.5; however, it does not have a Help topic.

Workaround: None. Pinpad was intended for internal review/testing and has no supported use case at this time. Pinpad will be removed from upcoming QDS releases.

Earliest Reported Version: 9.5.0. This did not affect the LTS Branch. 

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. 

Issue: When a Layer of a UCI is moved up or down in the Z-Order, the CSS style applied to the control on that layer are no longer displayed in Q-SYS Designer.

Workaround: Close the UCI and reopen the UCI to continue editing. This will be fixed in an upcoming release. 

Earliest Reported Version: 9.4.2 LTS and 9.5.0.

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: AES67 Rx periodically showing a fault of “Compromised - Packet Missing” or “Compromised - Packet too late” when PTP Transparency Clock (TC) is enabled on the Q-SYS NS2 Netgear switches.

Workaround: Disable PTP TC on Q-SYS NS Netgear switch. 

Earliest Reported Version: 9.6.0 and 9.4.5 LTS Branch.

Version Fixed: This issue is under investigation.

Issue: Attempting to receive AES67 audio from a third-party Dante device results in a "Compromised - Packet Missing" error and no audio being received. The AES67 Receiver > Details tab also shows a DSCP value of 0 with increasing "missing" counts.

Workaround: There is currently no workaround in Q-SYS 9.7. This will be fixed in an upcoming release. Note that AES67 audio from other Q-SYS Core processors is unaffected.

Earliest Reported Version: 9.7.0 and 9.4.5 LTS Branch.

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: If the Core name in the design (hostname) is longer than 31 characters, Software Dante audio can become unresponsive. The Software Dante hostname (Core name) will also not show in Dante Controller.

Workaround: Do not specify a Core name longer than 31 characters in the design, as per Software Dante requirements. See the Software Dante RX or Software Dante TX > Requirements section for more information.

Earliest Reported Version: 9.6.0 and 9.4.5 LTS Branch.

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: The Delay Matrix Mixer component compute resource usage may be higher than anticipated by the design compiler.

Workaround: If the design causes processing overruns, reduce the design size by either reducing the size of the Delay Matrix Mixer component(s), reducing the Max Delay property, removing other components from the design or any combination listed.

Earliest Reported Version: 8.0 and 9.4.5 LTS Branch.

Version Fixed: This issue is under investigation.

Issue: QIO Control Peripherals (GP8x8, S4, IR1x4) devices can be added; however, you may notice all outputs are disabled when the vCore is the Core in the design.

Workaround: If QIO devices are needed, use QDS 9.6. This will be addressed in a future release.

Earliest Reported Version: 9.7.0. This does not affect the LTS Branch.

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. 

Issue: In designs using Virtual Page Stations, the PA router will play all the input sources when the Virtual Page station is playing a message.

Workaround: None. This will be addressed in a future release.

Earliest Reported Version: 9.6.0 and 9.4.5 LTS

Version Fixed: 9.8.0 and 9.4.6 LTS. For more information, see the What's New section in Q-SYS Help for v9.8 and the What's New section in Q-SYS Help for v9.4. 

Issue: In a design where there are grouped items, and aligned signal lines, moving the grouped items forces the signal lines to move and become distorted.

Workaround: None. This will be fixed in a future release. 

Earliest Reported Version: 9.4.2 LTS and 9.5.0

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: The hover-over Windows taskbar preview icon for Q-SYS Designer Software (QDS) is not displaying a green dot to indicate that a design has an active connection to a Core.

Workaround: None. This will be fixed in a future release.

Earliest Reported Version: 9.7.0 and 9.4.5 LTS Branch.

Version Fixed: 9.8.0. For more information, see the What's New section in Q-SYS Help for v9.8. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: When attempting to downgrade a Core to a version prior to v9.1.x, you see the aforementioned error message.

Workaround: This error means that the Core is expecting signed firmware (introduced in v9.1.x) but the firmware you are attempting to upload (v9.0.1 or earlier) is unsigned. To downgrade the Core, you must toggle the Allow Legacy Unsigned Firmware (v9.0.1 or lower) option in Core Manager:

1. Log in to Q-SYS Core Manager.
2. From the navigation menu, click Utilities.
3. In the Firmware section, select Allow Legacy Unsigned Firmware (v9.0.1 or lower). Do not reboot the Core.
4. Attempt the downgrade again.

Earliest Reported Version: 9.1.x, which does affect the LTS Branch.

Version Fixed: This issue is under investigation.

Issue:  For some Q-SYS peripherals, including QIO Series, NC-110, and NL Series, you may encounter errors when either attempting to sign a certificate (CSR request) or enable 802.1X:

• QIO Series: Attempting to sign a CSR in MS Active Directory using Cisco ISE results in a "Certificate Request Denied" error.
• NC-110, NL Series: Attempting to upload a CA Certificate in Peripheral Manager and enable 802.1X results in an "Invalid certificate" error.

Workaround: None at this time. The issue is being investigated.

Earliest Reported Version: 9.7.0 and 9.4.5 LTS Branch.

Version Fixed: 9.9.0 and 9.4.6 LTS. For more information, see the What's New section in Q-SYS Help for v9.9 and the What's New section in Q-SYS Help for v9.4. 

Issue: If you rename a Q-SYS device, both the original and new name can sometimes appear in Configurator.

Workaround: Close and re-open Q-SYS Designer Software. This will be fixed in a future release.

Earliest Reported Version: 9.7 and 9.4.4 LTS Branch.

Version Fixed: This issue is under investigation.

Issue: In a redundant Core configuration, after upgrading the Core firmware, the Enterprise Manager > Sites > Systems > Status page may show "Unavailable" in the Inventory section.

Workaround: Reboot the Cores and refresh the Status page in your browser.

Earliest Reported Version: 9.3, and it affects all versions in the LTS Branch.

Version Fixed: This issue is under investigation.

Issue: When attempting to add another Core to a Site, such as when adding the second of two Cores in a redundant pair System, the + Add Core button is grayed out.

Workaround: None. Currently, the maximum number of Cores that can be registered to your Organization equals the number of System licenses enabled on the Organization, regardless of whether a System is redundant. This will be fixed in a future update. Note that the Subscription Details table on the Organizations page correctly shows the number of connected Systems and does not represent the number of connected Cores when using any Redundant Core systems.

Earliest Reported Version: 9.3, and it affects all versions of the LTS Branch. 

Version Fixed: This issue is under investigation.