Troubleshooting | 500 - Internal Server Error
Learn how to troubleshoot 500 Internal Server Errors and understand the underlying causes.
Affected Products
| Hardware Model/Series | All Core models |
| Software | All |
Problem
User is unable to save to core and run a design file to their core
Causes
This typically occurs when there is no more space left on the drive to load a new design file. System is out of SSD space.
Solution | Workaround
-
Go into Core Manager → Files then look at the top right of the webpage at the “Bytes Available”.
- If this number is 0 or very low, you will need to erase media files off of your core before you can load a new design file.
- If there is plenty of drive space available, please create a case and send your System Information log archive to be diagnosed by Q-SYS Support