Troubleshooting | CX-Qn & DPA-Qn - Front panel display flashing on firmware 9.5
Affected Products
-
4-Channel amplifiers
- CX-Qn 2K4, CX-Qn 4K4, CX-Qn 8K4
- DPA2K4Qn, DPA4K4Qn, DPA8K4Qn
-
8-Channel amplifiers
- CX-Qn 4K8, CX-Qn 8K8
- DPA4K8Qn, DPA8K8Qn
Problem
After installing the firmware version 9.5, the affected amplifiers may exhibit the following behavior:
- On the front panel, the buttons do not respond and display alternates flashing between QSC logo and white screen.
- In Q-SYS Designer, the affected amplifier will flash in the Inventory pane at the same rate with the front panel.
Note:
On the Q-Sys Designer app, the amplifier's status in the schematic page is OK and the amplifier can pass audio normally.
Causes
This is a current firmware bug.
Solution | Workaround
- Downgrading firmware to a previous version to correct the screen issue.
- Issue will be corrected in a future Q-SYS release.