Troubleshooting | CDN64 Dante Card shows continuous "Initializing" status in Designer and "failsafe mode" in Dante Controller
Find out how to resolve the issue of a CDN64 Dante Card continually showing an Initializing status in Designer and failsafe mode in Dante Controller.
Affected Products
| Hardware Model/Series | CDN64 |
| Software | Q-SYS Designer, Dante Controller |
Problem
CDN64 card's status in Q-SYS Designer Software is stuck in "Initializing" and Dante Controller shows it in "failsafe mode".
Causes
The Dante firmware on the card is corrupted. A Dante device that is in failsafe mode also appears with its default device name in red in the default network view of Dante Controller.
Solution | Workaround
You can recover the device by using the Dante Firmware Update Manager "Failsafe Recovery" option:
- Ensure that the computer running Dante Firmware Update Manager and the CDN64 card are on the same IP subnet.
- Disable all but one of the network interfaces on your computer.
- Start Dante Firmware Update Manager.
- When you see the interface selection screen, click Next to confirm the primary Dante network.
- Select Failsafe Recovery. Firmware Update Manager will browse the network to find safe mode devices.
- Select the CDN64 card that you wish to recover, and click Start.
- Click OK to start the recovery. Firmware Update Manager will display 'Processing Safe Recovery', and then 'Safe recovery Done' when the device is recovered. The Dante module will reboot automatically.
- Once the CDN64 card has rebooted, Save and run the design (F5) to the Core to apply the appropriate firmware update to work with the Core's firmware version.