Error / Status | "USB Device Descriptor Failed" in Windows Device Manager when connecting a Core
Learn how to troubleshoot a USB Device Descriptor Failed error that appears in Windows Device Manager when connecting a Core.
Affected Products
| Hardware Model/Series | Core Processors |
| Software | Windows |
Message
"USB Device Descriptor Failed" in Windows Device Manager when connecting a Core.
Definition
The USB bridging component becomes corrupted and Windows will not see the bridge as a device.
Solution | Workaround
To resolve:
- Disconnect the USB cable from the computer.
- Back up your current design file and notate the Core's network settings in Core Manager.
- Perform a factory reset on your Core by following the reset procedure in the manual.
- Reconfigure the IP addressing and host name in Core Manager.
- Reload the design file from your backup and deploy to the Core.
- Reconnect the USB cable to the computer.