Troubleshooting | Unable To Discover UCI Using Q-SYS Control 3.5.2 on iOS 12.5.5

Updated at February 2nd, 2023

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Table of Contents

Problem

Unable To Discover UCI Using Q-SYS Control 3.5.2 on iOS 12.5.5


Cause

Q-SYS Control App Version 3.5.2 no longer supports iOS version 12.5.5 or older.


Solution | Workaround

  • If your device requires iOS 12.5.5 and cannot update, do not update Q-SYS Control to 3.5.2. Turn off automatic app updates on your device.
  • If you have already updated, use browser based UCI's (HTML 5). See this KB article and follow Workaround Option 2.