FAQ | What if I consume additional licenses than was originally allotted in my Q-SYS Reflect Enterprise Manager subscription? Will I eventually be automatically billed for the increase?
Find out what happens if you exceed your allotted licenses in the Q-SYS Reflect Enterprise Manager subscription.
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There are some scenarios where the number of licenses consumed by your Systems may change, here are some examples of how those scenarios are managed.
You have purchased a subscription with 5 System and 50 Peripheral licenses, and consume all of those licenses. Later, you add 10 additional peripherals to one of the Q-SYS Design files (for a total of 60 peripherals) and push that Design to the Core. Here’s what will happen:
- You have been using (and paying for) 5 Systems and 50 Peripherals.
- All five Systems and sixty Peripherals are immediately available to work with in Enterprise Manager.
- The system will recognize the need to add 10 additional Peripheral licenses.
- A notification is sent to your Q-SYS Reflect Admin and Billing Contact(s) informing them of the overuse scenario.
- You can either manually increase the Peripheral license quantities in your Subscription using the Q-SYS Reflect Subscription Portal. OR…
- If a manual change is not made within five days, your license quantity will be automatically increased and the new billing will pro-rate for the remainder of the current billing cycle and new amounts will take effect from that point onwards.
You have purchased a subscription with 5 System and 50 Peripheral licenses, and consume all of those licenses. Later, you want to add 3 additional Systems and 30 additional Peripherals. Here’s what will happen:
- You have been using (and paying for) five Systems and fifty Peripherals.
- There is an option in the Organization Overview page in Enterprise Manager to limit the number of registered Systems to cap at the purchased System license quantity.
- If this option is disabled, you can connect the additional 3 Systems and 30 Peripherals then either manually adjust your license quantities or wait five days for it to happen automatically.
- If this option is enabled then you will be unable to register the three new Systems and their associated Peripherals.
- As a result, your bill will not be effected.
- In this case, you should manually adjust the License quantities in the Q-SYS Reflect Subscription Portal first and then register your new Cores.