Troubleshooting | Error when testing connection to Reflect servers
Learn how to troubleshoot errors that may arise when testing the Core connection to Reflect servers.
Affected Products
Hardware Model/Series |
Q-SYS Core Processor |
Software |
Core Manager |
Problem | Symptoms
On the Q-SYS Core Manager > Reflect page, you receive an error after clicking Test Connection.
Causes | Verification
- A firewall may be blocking access to an Internet DNS server (port 53).
- A firewall may be blocking access to an Internet NTP server (port 123). This prevents the Core from obtaining the correct local time and date and causes a certification failure. (This would not be applicable in cases where the NTP server is on the local network.)
- A firewall may be blocking HTTPS (TCP port 443) outbound traffic from the Q-SYS Core to the Internet.
- A proxy server for Internet access or a Next Generation Firewall with SSL inspection may be preventing the Q-SYS Core from communicating with the Q-SYS Reflect Enterprise Manager servers.
Solution | Workaround
If you see errors during a connection test, check with your IT administrator to ensure your connection is configured properly. In particular, ask your IT administrator to whitelist all traffic to reflect.qsc.com.